Announcement: Logos Now to continue at same price (with new name)
Comments
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Thank you very much sir.
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Thank you very much!
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Thank you Bob for taking the opportunity to listen to your customers, incorporate our feedback, and resolve the situation. I look forward to the new Logos Connect Essential (No Resources) plan.
A few additional comments:
1. You still do not have to release new Logos features every six weeks like we had with Logos Now. You can keep the six week release schedule for bug fixes and smaller updates, but we don't need major new features every six weeks. Take your time on them, and release them when they're ready.
2. I've instructed my sales rep to ensure my Faithlife Connect Essential (No Resources) plan renews. I won't purchase the Logos 7 feature set and just stick with Faithlife Connect for access to Logos features. You're welcome to take back the coupon (I haven't use it yet). Bible Study Magazine will be set to auto-renew as well.
3. When Logos 8 comes out, in terms of features, I'll likely stick with Faithlife Connect. In terms of books, I'll evaluate what you offer and see if any of your packages would benefit me (I've been pivoting away from needing major packages anyway since I'm now in a position where I need to focus on specialized purchases. I'm not spending less money overall in books, just putting money toward more specialized books that align with my academic major). I'll at least give Logos 8 a look now,
4. My Master Journal Bundle Pre-Pub has been restored. I'm reviewing my canceled pre-pubs, and most of them will likely be restored. I had a Mobile Ed pre-pub I may leave canceled and watch it free on Faithlife Connect, then decide to purchase it if I need permanent access to it. My Community Pricing purchases have been restored as well.
5. I'm restoring access to Faithlife's marketing emails and access to the marketing stuff on my Logos homepage. In terms of future book sales, I'll evaluate each situation and decide how I need to best purchase resources to fit my overall Bible study workflow (pretty much that's how I handled it in the past).
6. The $14.99/month price point for Faithlife Connect Essential (No Resources) is a good idea for new customers/subscribers. Other subscription services I'm on have made price increases in the past, but allowed existing customers to be grandfathered in. It's a good move and one that is sensible.
Thank you again for resolving this situation. I appreciate your taking the time to listen and implement the needed changes.
Dr. Nathan Parker
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Thank you very much for responding in this way. In my initial surpise at the first announcement, I was more disappointed in the way things were handled than in the realization that subscription based packages are the wave if the future. The tiers of the new system make sense. That said, had you simply offered to grandfather in old NOW subscribers, and only offered the new package to new subscribers, I doubt you would have heard much of a peep - tho in truth, some will grumble at any change, be it good or bad. :-) . I love Logos and use it everysingle day, as I have for years. My library and my tools in one integrated libro-system is invaluable. And seeing you respond as you have makes me delight in not having jumped too quickly when I saw the initial offering, and restored my sense of the partnership with Logos I have treasured. Thank you. Reid Ferguson. Might I suggest a true side-by-side comparison of the grandfathered | Starter | Essentials? You might find more willing to change if it is simply offered with clear delineating detaisl. Just a thought. R
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Thanks Bob!
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Bob Pritchett said:
We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.
This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.
As a Logos Now subscriber, you are grandfathered into this package and price point.
Very happy with this move. When things get restored next week, I'll enable auto-renew again. Thank you, Bob.
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
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Joshua Tan said:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.
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Eventhough I am not LN subscriber, (I always prefer ownership model vs renting), I am very happy that Faithlife found a solution that would benefit everyone. It makes me confident that Bob listens costumers and will never jeopardize them.
"No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill
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Phil Gons (Faithlife) said:Joshua Tan said:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.
Awesome! Thanks, Phil.
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Phil Gons (Faithlife) said:Joshua Tan said:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.
Phil sir. Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month
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Mattillo said:
Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month
If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.
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Phil Gons (Faithlife) said:Mattillo said:
Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month
If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.
Thank you Phil. I am/was a member at the $99 annual rate. I got moved to connect essentials and was curious what I might be moving back to. I'm sure the email I'll receive will explain it. Thank you
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It's not that often I get to keep my cake and eat it too! This new plan is perfect and the Now pricing is an unexpected gift. A no book subscription plan is exactly what I was hoping for and that's exactly what you have given us. Thank you so much!
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Mattillo said:Phil Gons (Faithlife) said:Mattillo said:
Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month
If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.
Thank you Phil. I am/was a member at the $99 annual rate. I got moved to connect essentials and was curious what I might be moving back to. I'm sure the email I'll receive will explain it. Thank you
Got it. We'll keep you at your same payment term.
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Thank you
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I too am shocked and pleased. As a very long term user, I continue to be surprised at the outstanding responses shown by Faithlife. As a previous owner of a couple of other products, it was more like dealing with Apple (in other words - no response). I am so pleased that this issue has been resolved beyond anyone's expectation. This is why I have been a long term customer and have spent $xx,xxx in the last 25 years.
I remain concerned about Faithlife diversification to a point it may become burdened financially. But clearly the customer response remains your strength in a world where most companies could care less.
In a word - Thank you (actually 2 words).
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Phil Gons (Faithlife) said:Joshua Tan said:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you won't get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.
Good news all around, thank you...though I think I properly made a correction to the quote above?
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Dustin Pearson said:
Good news all around, thank you...though I think I properly made a correction to the quote above?
NO, you've just introduced an error and possible cause of confusion! You WOULD get back in at $14.99 versus staying in at $9.99 (or $99/yr).
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He who has an ear, Let him hear.Danny Parker said:I remain concerned about Faithlife diversification to a point it may become burdened financially.
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Reuben Helmuth said:Dustin Pearson said:
Good news all around, thank you...though I think I properly made a correction to the quote above?
NO, you've just introduced an error and possible cause of confusion! You WOULD get back in at $14.99 versus staying in at $9.99 (or $99/yr).
Correct. Now members will get in at the special discounted rate of $99.99/yr. If you cancel and then decide later to resubscribe, you'll have to pay the higher rate $149.99/yr.
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Bob Pritchett said:
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
Hi Bob.
Is there a name or email address (not phone) that is best for the 'contact us' part?
Thanks.
2017 15" MBP, iPad Pro
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Great news! Confidence restored and your humility has challenged me to pray for FaithLife, which is something I have never done before.
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Dear Sir
Thank you for bringing back Logos Now (Faithlife Connect Essentials (No Library)). Thank you for the $200 discount code towards purchasing Logos 8.
Will I still be able to use this code when I upgrade to Logos 8? Please could you let me know.
Thank You.
Martin Groves
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Thanks Bob
For a customer this is a fair and reasonable compromise, as usual you have come through for us.
I agree with the comments of others that we don't need new features every 6 weeks as personally I struggle to keep up with the change and incorporate it into my study. Regular stability, performance and minor usability enhancements would be good though.
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Thanks Bob!
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Whew! That was a close one. Thanks for reconsidering, Bob.
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Nathan Parker said:
1. You still do not have to release new Logos features every six weeks like we had with Logos Now. You can keep the six week release schedule for bug fixes and smaller updates, but we don't need major new features every six weeks. Take your time on them, and release them when they're ready.
This. All. Day. Long.
Carpe verbum.
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Martin Groves said:
Will I still be able to use this code when I upgrade to Logos 8?
Hi Martin.
I have highlighted the pertinent piece from Bob's OP
Bob Pritchett said:You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
Hope that helps.
I will be keeping connect (and the coupon code) as soon as I can work out who to contact!
2017 15" MBP, iPad Pro
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Bob Pritchett said:
If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
Bob, thank you very much for listening to us.
I do hope that you do not feel obligated to keep the price for grand-fathered customers at $8.99 indefinably. I don't think the objection was so much a price increase, but having to pay for what we had already purchased. We fully understand that Logos has to turn a profit. One of the attractions of Logos Now for many of us is we thought we were actually helping Logos with the cost of development and support.
Even if I had to pay $14.99 per month to have Faithlife Connect (no library) I would be a happy customer. $5 per month may seem trivial, but it just the thought of pay that amount for what I have already purchased seemed grossly unfair.
BTW I think the reason people don't have the same reaction Netflix or Apple Music is because those subscriptions give you access to libraries many times larger than what you already owned, but in the case of FLC the library was many times smaller than the one you already own! Might want to keep this in mind for the future.
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Martin Folley said:Martin Groves said:
Will I still be able to use this code when I upgrade to Logos 8?
Hi Martin.
I have highlighted the pertinent piece from Bob's OP
Bob Pritchett said:You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
Hope that helps.
I will be keeping connect (and the coupon code) as soon as I can work out who to contact!
Thank you for your response.
I am happy with this new change to Faithlife Connect Essentials (No Library). I am interested in whether there will be a Logos Now discount for purchase of Logos 8 base packages.
Thank you.
Martin Groves
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