Announcement: Logos Now to continue at same price (with new name)
Comments
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Rob Lambert said:
the best options to acquire this one at least ????? are.
If you would like to own the Lexham Hebrew-English Interlinear Bible, see “This title is included as part of the following collections” on the right side of the product page.
Logos Series X Pastor’s Library | Logos 3 Leader’s Library | 4 Portfolio | 5 Platinum | 6 Feature Crossgrade | 7 Essential | 8 M & W Platinum and Academic Professional | 9 Academic Professional and Messianic Jewish Diamond
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So glad Logos Now is back as it was before with a couple more perks! This is really great news!
Keith Pang, PhD Check out my blog @ https://keithkpang.wixsite.com/magnifyingjesus
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Rob Lambert said:
The Lexham Hebrew Interlinear Bible (LHI) is a wonderful resource which came with Logos Now.
Please tell me if the interlinears are cut out of Logos Now...
Logos Now is changing its name (and adding some benefits), but nothing has been removed. You'll still have subscription access to the interlinears.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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This is good news, thank you. I will re-set my membership to auto renew again.
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Bob Pritchett said:
I am very sorry that we failed to clearly communicate our plans and reasoning in advance, and that we caused so many of our faithful customers to feel hurt or surprised. We value our relationship with you, and are sorry to have damaged it in any way.
I hope you will forgive us, and accept this apology and change of plans.
It is our understanding that this announcement restores every user to a better situation with absolutely no change in cost.
For more than 25 years we have endeavored to use technology to equip the Church to grow in the light of the Bible, and to earn your trust . I am sorry for letting you down, and hope that this change has come quickly enough to restore your confidence in us.
-- Bob Pritchett, President/CEO Faithlife
This is why, despite occasional set backs, Logos truly is the best bet for Bible study students - period! Bob has yet again demonstrated that he genuinely cares about his customer base, and that he has the spiritual wherewithal to offer a genuine, humble apology when FL customers feel they've been slighted. I'm proud to be a 13-year Logos user and have no plans to ever change that.
BTW, and IMHO, Bob, while I appreciate the restoration of Logos Now (with a new name), and the grandfathering into the Essentials package, I don't think you should have felt obligated to offer this package at a grandfathered price. Things change - wages, technology costs, the competitive environment, etc., etc. As such, you should be free to make reasonable adjustments to any package or plan. While there are some that would complain should you increase the Essentials package by a quarter (literally), I for one would still see great value in the Essentials plan as now proposed should the price point be $109 or $119, etc.
Don't get me wrong - I'm not asking for a price increase. But I don't think it unreasonable for FL to increase packages incrementally by a few dollars every so often (say, $5 a year for annual plans, or $1 for monthly plans). Financial sustainability is important, and no segment of users, no matter how loyal we are (or feel we are) should be exempt from absorbing a portion of the costs to ensure long-term sustainability. While you certainly know better that I what your revenue needs are, FWIW, I don't think a price lock was necessary. But I do thank you for it!
Thank you again for your humility and integrity, and for listening to your customers. May the Lord richly bless your ministry and the future of FL / Logos.
Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College0 -
Bob,
I am amazed at your response, and grateful for your spirit. Thank you for taking into consideration the concerns of your customers.
Along with others, I don't think you need to feel obligated to keep the price for LN the same if it is not profitable for FL. FL is a business, and while I didn't agree with the change to FLC (or all the diversifying), you need to do what is necessary to remain sustainable.
Blessings
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I wrote about this reversal on Saturday. Help me out. Am I relating this accurately and fairly. Please feel free to put comments in the post to correct any inaccuracies or mischaracterizations of the situation.
Dr. Kevin Purcell, Director of Missions
Brushy Mountain Baptist Association0 -
Thank you Bob and Faithlife.
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Scott E. Mahle said:Rob Lambert said:
the best options to acquire this one at least ????? are.
If you would like to own the Lexham Hebrew-English Interlinear Bible, see “This title is included as part of the following collections” on the right side of the product page.
Following that link, the Lexham Hebrew-English Interlinear Bible was not a resource/book that we had but rather a feature of the Logos 7 Full Feature Set that we got as a subscription benefit of Now. So I'm happy.
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Kevin A. Purcell said:
Thanks for pointing out your blog about this. It seems fair to me. One quote that you did say in your blog was
Kevin A. Purcell said:I was planning to jump ship entirely before they reversed their decision, so they did at least temporarily keep me as a user.
I for one am glad that you didn't "jump ship" and hope you hang in for the long haul.
Using adventure and community to challenge young people to continually say "yes" to God
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Are we losing the 1 year pre-pub price guarantee (which was included with Logos Now)? Haven't seen any mention of it on any of the Faithlife Connect information.
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Phil Gons (Faithlife) said:
That won't happen until next week sometime (probably Wednesday at the earliest). We'll be sure to let you know when everything has been taken care of.
The email has come:
[quote]We’ve listened to your feedback and are making a change because of it.
As you’ve probably heard, we recently migrated Logos Now subscribers to a new program called Faithlife Connect. After listening to our customers, we’re moving forward with a new plan that gives Logos Now subscribers access to all the Logos features without a change in price. No action is required on your part to start enjoying these benefits.
We’re migrating Logos Now subscribers to a brand new level called Faithlife Connect Essentials (No Library). We created this new Faithlife Connect level based on the feedback of Logos Now subscribers like you, and it includes:- All the features of Logos Now
- All the benefits of Logos Now
- Additional benefits like Mobile Ed courses and Faithlife TV
Please note that this version of Faithlife Connect does not include a Logos Cloud library, and that is reflected in the price.
In light of this change, we’ve cancelled coupon codes issued in previous emails. We’ll be migrating Logos Now customers to this new level throughout this week and will send you an email once the change is complete. If after experiencing Faithlife Connect you decide it’s not for you, give us a call and we’ll provide a coupon code toward the purchase of a base package, feature set, or library.Emphasis mine.
I have already used my coupon code for a base package/feature set. Although I'm happy to see this return to the status quo ante, I'm about 95% certain that, for various reasons, I will need to let my subscription lapse at some point. Thus, I'd like to retain my new package and not have any changes be made to my library.
How do I go about requesting that? (I can't really make a call.)
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Stephen Steele said:
Are we losing the 1 year pre-pub price guarantee (which was included with Logos Now)? Haven't seen any mention of it on any of the Faithlife Connect information.
No. The pre-pub price guarantee is available to all customers. It was not included with LN (but LN members do receive an extra six month price guarantee).
LN is changing names and adding extra benefits. None are being taken away, as far as we know.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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Fantastic news. Thank you all so much for listening to your customer base. Don't see a lot of that these days.
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Thank you, you are Richly, bless, Highly favored, and Deeply loved by my Father. He is so good to us. May He continue to use you according to His purpose for your life, in Jesus Name: Amen, Maranatha1
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Sean said:Phil Gons (Faithlife) said:
That won't happen until next week sometime (probably Wednesday at the earliest). We'll be sure to let you know when everything has been taken care of.
The email has come:
[quote]We’ve listened to your feedback and are making a change because of it.
As you’ve probably heard, we recently migrated Logos Now subscribers to a new program called Faithlife Connect. After listening to our customers, we’re moving forward with a new plan that gives Logos Now subscribers access to all the Logos features without a change in price. No action is required on your part to start enjoying these benefits.
We’re migrating Logos Now subscribers to a brand new level called Faithlife Connect Essentials (No Library). We created this new Faithlife Connect level based on the feedback of Logos Now subscribers like you, and it includes:- All the features of Logos Now
- All the benefits of Logos Now
- Additional benefits like Mobile Ed courses and Faithlife TV
Please note that this version of Faithlife Connect does not include a Logos Cloud library, and that is reflected in the price.
In light of this change, we’ve cancelled coupon codes issued in previous emails. We’ll be migrating Logos Now customers to this new level throughout this week and will send you an email once the change is complete. If after experiencing Faithlife Connect you decide it’s not for you, give us a call and we’ll provide a coupon code toward the purchase of a base package, feature set, or library.Emphasis mine.
I have already used my coupon code for a base package/feature set. Although I'm happy to see this return to the status quo ante, I'm about 95% certain that, for various reasons, I will need to let my subscription lapse at some point. Thus, I'd like to retain my new package and not have any changes be made to my library.
How do I go about requesting that? (I can't really make a call.)
I am waiting for this answer also, as I have used my and do not want to give up the Feature Set ownership or additional resources. When L8 comes out, I will work on that at that time.
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Erwin Stull, Sr. said:
I am waiting for this answer also, as I have used my and do not want to give up the Feature Set ownership or additional resources. When L8 comes out, I will work on that at that time.
You will likely need to contact customer service to discuss your options.
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JT (alabama24) said:Erwin Stull, Sr. said:
I am waiting for this answer also, as I have used my and do not want to give up the Feature Set ownership or additional resources. When L8 comes out, I will work on that at that time.
You will likely need to contact customer service to discuss your options.
Thanks.
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Thank you very much for listening to our feedback and actually taking action because of it. That goes a long way with me personally. The reality is we all make decisions we regret, and I am very pleased as a customer to see how you have handled this situation.
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Cole Campbell said:
Thank you very much for listening to our feedback and actually taking action because of it. That goes a long way with me personally. The reality is we all make decisions we regret, and I am very pleased as a customer to see how you have handled this situation.
Welcome to the forums! It's encouraging to see you use the forums to voice your satisfaction with a company decision. Please return with any questions you may have around resource or program use. Again I welcome you. Be blessed. [:)]
Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.
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Hello, I’m Finally understanding a year of questioning. I subscribe logos through « edition clé », I never received any explanation in French for all your communications. It seems that you don’t Consider the languages of your subscribers. It’s a bit perturbating. Can’t you find any good willing servants to organise your communications in différent languages? Will be good goal! Thank you for your new explanation, God bless you...
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WAECHTER said:
Hello, I’m Finally understanding a year of questioning. I subscribe logos through « edition clé », I never received any explanation in French for all your communications. It seems that you don’t Consider the languages of your subscribers. It’s a bit perturbating. Can’t you find any good willing servants to organise your communications in différent languages? Will be good goal! Thank you for your new explanation, God bless you...
I don't know how helpful it will be, but Logos does have a French forum here: http://community.logos.com/forums/120.aspx
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I'm still not following or understanding whether those of us who used the Coupon, will have things automatically reversed.
For example, I used the Coupon to upgrade to Logos 7 Full Feature Set. If I leave this thing alone, is that wiped out and I'm automatically reinstated to Logos Now? Or is that something one is going to have to call Home Office about? Anyone have an idea?
I'll say as I did in another thread ... thank you so much Bob for doing what you have. This is nothing short of tremendous on your part.
MSI Pulse GL76-12UGK Intel Core i7-12700H, RTX3070, 16GB RAM, 1TB SSD, Windows 11 Home
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Two quick questions, Bob:
1. Some customers who already used the coupon code are asking what do they need to do if they want to transition to Faithlife Connect (No Resources) if they already used the coupon code. I'm not one of them, but some are wondering.
2. Can you make another "undo"? The new multiple shades of green coloring behind all the Faithlife services icons is literally causing my vision issues when I try to browse Faithlife website or look at the icons on my iPhone and iPad. Can you pick a single shade of green and use it for the background behind all Faithlife services icons moving forward (it's not just green, any spectrum of colors together interferes with my vision problems. On the days when people change their Facebook profile pics with rainbow colors, I literally get dizzy because the color shifting doesn't lineup correctly when I look at it. I probably need to strengthen my glasses prescription).
Thanks!
Dr. Nathan Parker
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Nathan Parker said:
I probably need to strengthen my glasses prescription
I don't like the multiple shades of green, but you need to start with an optician and a colour photo of the Faithlife service icons!
Dave
===Windows 11 & Android 13
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Thank you
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The announcement says you can still go with the initial offer, if you wish, you will have to talk with them but they will let you keep the FaithLife starter with the 200 dollar offer, dropping the grandfathered option. One reason for this may be because people like me showed that the library option has many books already purchased in the libraries of packages. I had one of three I think in the Essentials package and about one of two in the starters and no price reduction for either package. This option, I loose the books I do not have, but keep everything I have with Logos Now..
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The question about the coupon was answered. The statement is the Logos now (FaithLife Connect Essentials no Library will not that is repeat not have a coupon for two hundred dollars iwith it. If you want the two hundred dollar coupon you will have to accept the Faithlife Connnect Starter option, and coupon bonus.
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He already stated the Grandfathered price, when and if the increases are justified, will be brought in gradually. So the price is not guaranteed to remain the same, however, the price for the non-grandfathered may also increase, keeping us at a somewhat lower price. I do not care if it eventually vanishes, my complaint was paying twice for books I already owned.
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I received my initial information about the Faithlife Connect on Friday Feb 23. I sent three questions to Customer Sevice before an answer. Now I see why, they were flooded. I took the trouble to check the resources listed for the Faithlife Essentials and or Starter and discoverd I had a significant number of the books in the rented library, and there seemed no discount for the books I owned. This seems to fly in the face of the policy that we do not pay twice for what we already own. This is one response allowing one to get the feature set upgrades we have with LOGOS NOW and the free books and preview books, with some extra in that area. I will be happy with that. One could consider however whether in the future one could have an option to look at, as you do with base packages, a subscription option that is discounted based on the products one purchases or purchased. I am wondering how many of the objections were primarily based on paying twice for so many resources that we had already paid for, buying the books you would now rent to us.
I am in full agreement with the many who are impressed with the willingness to admit an error and rethink your new strategy, I do note it seems the idea is to keep subscriptions as having no discount for any who have bought or invested in large libraries, myself well over one thousand monographs. The greater ones investment in base packages and libraries the less likely one will be interested in the subscription packages that have many volumes already purchased. Likewise why purchase anything when it will not reduce the subscription price, even when you purchase a product in the subscription? I believe this issue s one you need to look at.
I have also suggested that, and this applies to both subscription as well as purchased packages, one feature teachers could use is to be able to "dumb down" the package so one can have the student version for the group one is teaching, and remove the extra resources one adds to be a better instructor. This helps make sure, especially if working with people on limited resources, that one does not frustrate the students referring to resources they lack and may not be able to afford. A second idea, for mobile ed would be listing the resources they refer to in the course as part of the information about the package, preferably with an idea of the need for the resource in the course, and perhaps a package option for each mobile ed course which includes the mobile ed course and resources strongly advised to get to obtain your best results. Just a thought or two outside of this discussion.
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Dave Colclough said:
I just emailed customer support at cs@logos.com and got confirmation back in about an hour that my account would remain as per the original deal (coupon code, Faithlife Connect Essentials subscription etc). Thanks Faithlife and Bob!
Bumping this post. I will try writing this address after some time (i.e., closer to daytime in Bellingham) to find out about keeping the coupon deal.
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I think thats because he didn’t mind paying the $240 that’s why he got to keep the coupon
Keith Pang, PhD Check out my blog @ https://keithkpang.wixsite.com/magnifyingjesus
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"I just emailed customer support at cs@logos.com and got confirmation back in about an hour that my account would remain as per the original deal (coupon code, Faithlife Connect Essentials subscription etc). Thanks Faithlife and Bob!"
Perfect! The exact information I was looking for. Thanks.
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I have just woken up to a reply from this address ... it works [:)] ... although I suspect they are a little inundated.
I have opted to keep the new connect offering ... or more specifically to keep the $200 code off L8. I had already bought the L7 full features with a view to dropping LN completely ... I could not see much value in it.
I like the mEd courses and currently see connect as a way of accessing them cheaply. With my current time commitments, it can take at least 6 months to traverse one completely ... and I 'own' more than enough to keep me busy for a while should one a year not be sufficient.
Under the new Essentials package, can you choose what mEd course you access? Under LN, the offering was very poor, to the point of my never bothering with that aspect.
Either way, with the starter at $108 pa, or a grandfathered LN at $99 pa; it seems that the extra $9 per year is worth paying for the $200 voucher. Unless I am missing something? ... such as the 1 year pre-pub promise ... which I have not seen mentioned.
2017 15" MBP, iPad Pro
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Martin Folley said:
Either way, with the starter at $108 pa, or a grandfathered LN at $99 pa; it seems that the extra $9 per year is worth paying for the $200 voucher. Unless I am missing something?
If I'm understanding correctly, we'll get "Essentials (without a library)" NOT "Starter" for the grandfathered price of $99/yr. That means we get to choose a new course to access every 6 months.
Martin Folley said:Under the new Essentials package, can you choose what mEd course you access?
Yes, you can choose from any of the INDIVIDUAL courses. Bundles are not eligible.
Clicking on the 'choose your courses' button brought up 193 courses for me.
Hope this helps clarify!
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Thanks Reuben. That does help ... under the LN replacement we now get to choose a course rather than have a course selected for us. I was not sure who did the choosing!
I still cannot work out the advantage that retaining the re-badged LN option has over moving to the starter plus a $200 voucher. Maybe I have read too much stuff ...
2017 15" MBP, iPad Pro
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Logos Connect Starter does not contain all the program feature that Logos Now did or that Connect Essentials (no books) does. İf these particular features are ones you do not need or want, then starter with the certificate may be the best choice for you.
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This link will show you what features you won't get with Connect Starter that were included in Logos Now and are in Connect Essentials:
https://connect.faithlife.com/now-connect-compare
Hope this helps
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Thank you.
That comparison helps a lot ... but it would be better if 'new to you' were enabled.
A lot of the difference seems to relate to the new data sets and language analysis ... which seem to be giving answers to questions that I am not asking! Still, I am sure if they are not already in L7 (which I own already) then they will be in L8 ... which I will get when it arrives ...
2017 15" MBP, iPad Pro
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Thank you for your humility, listening and gracious response.
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Martin Folley said:
I still cannot work out the advantage that retaining the re-badged LN option has over moving to the starter plus a $200 voucher.
Re-badged LN = Connect Essentials (No Library), which has the following advantages over Connect Starter:
- It provides access to the full feature set (instead of the starter feature set).
- It provides access to early release features.
- It provides access to LN's subscription-only features such as lemma-in-passage, and morph query builder.
- It provides access to a free course every six months (instead of once per year).
- It provides two free books a month (one Lexham/Kirkdale Press title, and one classic title).
If you don't care about the free books every month, one extra course per year, or all the extra features in LN that aren't in the starter feature set, then Connect Starter is not only cheaper than rebranded LN, but you also get $200.
If you do want any of the Connect Essentials benefits, the rebranded LN is priced $100 less per year for the same benefits (less the book rentals). It would be cheaper to go with the grandfathered LN price over the long run, rather than keeping the $200 voucher (and using it to help upgrade from Starter to Essentials).
Everything should be more clear once the Connect pricing chart is updated with the new Essentials (No Library) tier details.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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Martin Folley said:
A lot of the difference seems to relate to the new data sets and language analysis ... which seem to be giving answers to questions that I am not asking! Still, I am sure if they are not already in L7 (which I own already) then they will be in L8 ... which I will get when it arrives ...
True, but check carefully as it also includes things such as the sermon editor and systematic theologies. You just want to make as informed a choice as possible. Fortunately, we all have plenty of time to decide.
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Thank you, Bob! From my perspective, this is a perfect alternative. Your willingness to change based on customer response demonstrates your appreciation for your "old" customers.
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Thank you, Bob for your sincere letter and apology. I am one of those who did not email you. I did wonder what I was going to do (similar to many others).
I am convinced prayers were answered about this "subscription" approach. It did not feel right when I received your "coupon" email. So very grateful you sent this second email.
Will keep praying for the ministry of Logos/Faithlife.
Prayerfully Yours,
Dr. Karl Csaszar
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Bob Pritchett said:
This was my fault, not the team's.
A good leader says it was my fault and takes responsibility. My faith is restored in Faithlife.
And thank you for listening to feedback. This is a great move for those of us who have already invested so heavily in a library!
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Dear Bob,
First and foremost, I would like to thank you and your entire team for the remarkable work you have put into Logos. Your customer and technical service are truly the best I have dealt with, period.
I have had multiple strokes (eleven, but who's counting) and at times struggle with the understanding the understanding of the changes you have mentioned here and in previous posts. I do not understand the difference between Logos Now and Faithlife Connect Essentials. Is there some way I can see the two programs side by side? I am hoping this indeed is possible, as it will give me a better understanding of the two programs. To date, I have spent $13,420.65 at Logos. I tell you this not it boast but to thank you for all the products that you developed and that I find useful in my studies.
Since the strokes, my ability to study has become limited; on a good day, I can work for about four hours before the stroke symptoms return and I crash physically. As I am sure you can determine, wholesale changes in my day to day studies does not work for a time; after using the new programs, etc., I eventually come around. I just have to have a good understanding of the program.
This brings me to my next point. Is there a way to operate Logos or Faithlife programs by speaking. My right side has been affected by the strokes and typing, writing (I am right handed), using the trackpad (I actually learned how to do that with my left hand), etc., while reminiscent of Tim Conway's comedy, can be both difficult and frustrating.
Bob, again I would like to thank you and everyone at Logos / Faithlife (I am still quite partial to the name Logos) for all they do to bring the Word of God to all. I know you recognize that those of us that teach, preach, etc., are held to a higher standard.
Before I close I was wondering if you have the men's Logos fleece in large or extra large? They are no longer on the site, but asking never hurt.
Be Blessed in the Lord and always stand strong for His Word.
In Christ,
Rick Shaffer
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