Dishonest Advertising $100 off Logos 8 upgrade + Free Logos 7 Fundamentals
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It looks like we've had a mixed bag of replies, but count me among those who felt misled. The ad on my home page (multiple times) didn't say it was only for first time purchases, and I clicked the link several times on different days and didn't see fine print; I just couldn't find a way to add the package to my cart and save the extra $100.
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Cromwell said:Michael Childs said:David Wanat said:
I don’t think it was dishonest. I do think it was confusing.
I totally agree that it was NOT dishonest. I do not think Faithlife ever tries to be dishonest. Obviously, there is confusion resulting in this discussion.
The message I received was not ambiguous or confusing. It was an offer of $100 off on top of the upgrade discount. However, there is a big difference between dishonest advertising and erroneous advertising. It was effective marketing because it made me reconsider my decision not to upgrade - just the marketer had not understood the nuances of the offer. An honest mistake.
When I contacted a sales rep, he was very good. He admitted they made a mistake, checked, and then offered me the $100 off anyway. This is another example of Logos treating a customer well when they made a mistake. Other companies would not have been as generous.
Credit where credit is due - thank you Faithlife!
They seem to have doubled down on the ads - "Save an extra $100 on Logos 8 through 12/31." No fine print. No details explaining that it's only for first-time package purchasers. No apologetic sales rep willing to make good on the offer.
No longer an honest mistake.
It's right here in the forum.
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