URGENT BUG! -- Missing button to complete purchase transaction on final Order Summary page

Rosie Perera
Rosie Perera Member Posts: 26,202 ✭✭✭✭✭
edited November 20 in Resources Forum

Tried refreshing the page, hitting the back button in my browser and clicking "Next" again, and still it's missing the final button to complete the purchase on the https://ebooks.faithlife.com/cart/checkout page. This is using the newly updated version of Firefox (72.0.1) that was just released to fix a security flaw.

Tried it in Chrome and got the same problem.

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Comments

  • NB.Mick
    NB.Mick MVP Posts: 15,972

    Tried it in Chrome and got the same problem.

    While I can't comment on Firefox at all, I could try to recreate on Chrome, but I'm seeing the usual: two green buttons, on above and one below the order page:

     

    Maybe some hickup? Rebooting the PC might solve it.

    Have joy in the Lord! Smile

  • Natalie Winburn (Logos)
    Natalie Winburn (Logos) Member, Logos Employee Posts: 55

    Hi Rosie, 

    I tried to reproduce this in both Chrome and Firefox, but I've been unsuccessful. Can you tell me if you're on a Window's machine, or Mac? 

  • Rosie Perera
    Rosie Perera Member Posts: 26,202 ✭✭✭✭✭

    NB.Mick said:

    Maybe some hickup? Rebooting the PC might solve it.

    Nope. I tried rebooting. That didn't fix it.

    I tried to reproduce this in both Chrome and Firefox, but I've been unsuccessful. Can you tell me if you're on a Window's machine, or Mac? 

    Windows.

    I've tried removing all cookies, deleting everything from my cart, and starting over. Same problem.

    I tried buying a book on logos.com. Same problem.

  • MJ. Smith
    MJ. Smith MVP Posts: 53,409

    Does the upper right hand corner show that you are correctly identified/logged in?

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Rosie Perera
    Rosie Perera Member Posts: 26,202 ✭✭✭✭✭

    MJ. Smith said:

    Does the upper right hand corner show that you are correctly identified/logged in?

    Yes, the upper right corner of the previous pages (when purchasing and confirming the purchase) shows that I'm logged in:

    But then when I click "Next" the bar along the top of the browser window that identifies this as a Faithlife site and me logged in disappears, and all I see is this:

    I even tried disabling all my browser extensions this time to see if one of them might have been causing this problem. No change.

    Incidentally, I tried it also on Internet Explorer just for completeness, and I saw this and even the "Next" buttons were missing on the Cart page (couldn't even get to the final Order Summary page). But that's not saying much because Faithlife warns "Internet Explorer may not display this site properly. We recommend using a different browser.)

  • PetahChristian
    PetahChristian MVP Posts: 4,636

    Windows.

    What major version (and build) of Windows is that, Rosie?

    The store has been working fine with Edge on Windows 10 Home.

    Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

  • Rosie Perera
    Rosie Perera Member Posts: 26,202 ✭✭✭✭✭

    What major version (and build) of Windows is that, Rosie?

    I was hoping nobody would ask me that. [:$]

    I'm still on Windows 7. Yes, I know support is ending for it very soon. I was working on making space in my office (clearing off my previous old computer so I could get rid of it so I could have the new one and my current one side-by-side as I get the new one set up) and researching a new computer and will be upgrading to Windows 10 at some point hopefully soon. But have had various other urgent things getting in the way.

    Still, this was working as recently as five day ago when I bought three books from logos.com. So something broke recently.

    I'm happy to just not buy any more books for now until I get my new computer. Maybe that would be a good motivation to get on it. Or a good motivation to not be so impulsive in buying Logos books.

  • Rosie Perera
    Rosie Perera Member Posts: 26,202 ✭✭✭✭✭

    This problem resolved itself after another couple of days. (I didn't do anything different.)

  • DMB
    DMB Member Posts: 13,629 ✭✭✭

    Recognizing problem solved, and this may not apply.

    But on Safari, what you describe is pretty common. Doing a buy (quik-buy for me), it presents as you screen-copied. The buttons are far off screen; at least on Safari, they're reachable scrolling.. If one does a screen refresh, they reposition correctly. My guess, the call routine doesn't pick up the screen dimensions correctly.  They've got similar issues in app.logos.com.

    I think your situation was/is a bug.

    "If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.

  • Rosie Perera
    Rosie Perera Member Posts: 26,202 ✭✭✭✭✭

    Denise said:

    But on Safari, what you describe is pretty common. Doing a buy (quik-buy for me), it presents as you screen-copied. The buttons are far off screen; at least on Safari, they're reachable scrolling.. If one does a screen refresh, they reposition correctly. My guess, the call routine doesn't pick up the screen dimensions correctly.  They've got similar issues in app.logos.com.

    There were no scroll bars, and a screen refresh didn't fix it. But good idea.

    Denise said:

    I think your situation was/is a bug.

    Yes, I'm guessing it is. I'd never seen it before, though, so I'm hoping it's so rare that I don't see it again.

  • Celeste Fiorillo
    Celeste Fiorillo Member, Logos Employee Posts: 612

    We had a bug where the cart was not working properly if a number was in the billing profile name. This has been resolved. Thanks for the report, Rosie.