URGENT BUG! -- Missing button to complete purchase transaction on final Order Summary page

Tried refreshing the page, hitting the back button in my browser and clicking "Next" again, and still it's missing the final button to complete the purchase on the https://ebooks.faithlife.com/cart/checkout page. This is using the newly updated version of Firefox (72.0.1) that was just released to fix a security flaw.

Tried it in Chrome and got the same problem.

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NB.Mick

Tried it in Chrome and got the same problem.

While I can't comment on Firefox at all, I could try to recreate on Chrome, but I'm seeing the usual: two green buttons, on above and one below the order page:

Maybe some hickup? Rebooting the PC might solve it.

Natalie Winburn (Logos)

Hi Rosie,

I tried to reproduce this in both Chrome and Firefox, but I've been unsuccessful. Can you tell me if you're on a Window's machine, or Mac?

Rosie Perera

https://community.logos.com/discussion/comment/1083977#Comment_1083977

Maybe some hickup? Rebooting the PC might solve it.

Nope. I tried rebooting. That didn't fix it.

I tried to reproduce this in both Chrome and Firefox, but I've been unsuccessful. Can you tell me if you're on a Window's machine, or Mac?

Windows.

I've tried removing all cookies, deleting everything from my cart, and starting over. Same problem.

I tried buying a book on logos.com. Same problem.

MJ. Smith

https://community.logos.com/discussion/comment/1083996#Comment_1083996

Does the upper right hand corner show that you are correctly identified/logged in?

Rosie Perera

https://community.logos.com/discussion/comment/1083998#Comment_1083998

Does the upper right hand corner show that you are correctly identified/logged in?

Yes, the upper right corner of the previous pages (when purchasing and confirming the purchase) shows that I'm logged in:

But then when I click "Next" the bar along the top of the browser window that identifies this as a Faithlife site and me logged in disappears, and all I see is this:

I even tried disabling all my browser extensions this time to see if one of them might have been causing this problem. No change.

Incidentally, I tried it also on Internet Explorer just for completeness, and I saw this and even the "Next" buttons were missing on the Cart page (couldn't even get to the final Order Summary page). But that's not saying much because Faithlife warns "Internet Explorer may not display this site properly. We recommend using a different browser.)

PetahChristian

https://community.logos.com/discussion/comment/1083996#Comment_1083996

Windows.

What major version (and build) of Windows is that, Rosie?

The store has been working fine with Edge on Windows 10 Home.

Rosie Perera

https://community.logos.com/discussion/comment/1084001#Comment_1084001

What major version (and build) of Windows is that, Rosie?

I was hoping nobody would ask me that. [:$]

I'm still on Windows 7. Yes, I know support is ending for it very soon. I was working on making space in my office (clearing off my previous old computer so I could get rid of it so I could have the new one and my current one side-by-side as I get the new one set up) and researching a new computer and will be upgrading to Windows 10 at some point hopefully soon. But have had various other urgent things getting in the way.

Still, this was working as recently as five day ago when I bought three books from logos.com. So something broke recently.

I'm happy to just not buy any more books for now until I get my new computer. Maybe that would be a good motivation to get on it. Or a good motivation to not be so impulsive in buying Logos books.

Rosie Perera

https://community.logos.com/discussion/comment/1084002#Comment_1084002

This problem resolved itself after another couple of days. (I didn't do anything different.)

DMB

https://community.logos.com/discussion/comment/1084242#Comment_1084242

Recognizing problem solved, and this may not apply.

But on Safari, what you describe is pretty common. Doing a buy (quik-buy for me), it presents as you screen-copied. The buttons are far off screen; at least on Safari, they're reachable scrolling.. If one does a screen refresh, they reposition correctly. My guess, the call routine doesn't pick up the screen dimensions correctly. They've got similar issues in app.logos.com.

I think your situation was/is a bug.

Rosie Perera

https://community.logos.com/discussion/comment/1084409#Comment_1084409

But on Safari, what you describe is pretty common. Doing a buy (quik-buy for me), it presents as you screen-copied. The buttons are far off screen; at least on Safari, they're reachable scrolling.. If one does a screen refresh, they reposition correctly. My guess, the call routine doesn't pick up the screen dimensions correctly. They've got similar issues in app.logos.com.

There were no scroll bars, and a screen refresh didn't fix it. But good idea.

I think your situation was/is a bug.

Yes, I'm guessing it is. I'd never seen it before, though, so I'm hoping it's so rare that I don't see it again.

Celeste Fiorillo

https://community.logos.com/discussion/comment/1084419#Comment_1084419

We had a bug where the cart was not working properly if a number was in the billing profile name. This has been resolved. Thanks for the report, Rosie.