SUPPORT ISSUE - Verbum 8

Gregory Purtill
Gregory Purtill Member Posts: 8
edited November 20 in Resources Forum

Before getting too far into requesting e-mail support from Verbum/Logos, I wanted to post this in the Forums in hopes there is a simple solution:

I am unable to launch Verbum 8.6.52, the initial logo screen appears for about 5 seconds and disappears.

I've got the program installed on an external HDD. I've tried to launch from the Desktop Shortcut and verbum.exe on E:\Verbum.

I also tried to reinstall the program.

After downloading the latest VerbumSetup.exe from the website, it downloads the installation files but then crashes with the error:

Invalid Drive: D:\

This is a 6 month old HP laptop with WIN10/64-bit. This install of Verbum was done on 12/26/2019 and was working perfectly until about a week ago.

Any advice?

Thank you in advance and have a Blessed day!

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Comments

  • SineNomine
    SineNomine Member Posts: 7,043

    Hi Gregory,

    Perhaps counter-intuitively, I recommend re-posting your trouble in the Logos 8 forum, where you are more likely to find assistance with this particular problem.

    “The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara

  • Keep Smiling 4 Jesus :)
    Keep Smiling 4 Jesus :) MVP Posts: 23,124

    Gregory Purtill said:

    I've got the program installed on an external HDD. I've tried to launch from the Desktop Shortcut and verbum.exe on E:\Verbum.

    Using an external HDD is not supported by Faithlife => https://community.logos.com/forums/p/122251/799140.aspx#799140 

    Internal Solid State Disk (SSD) noticeably improves Verbum (& Logos) responsiveness (along with improving Windows too).

    Gregory Purtill said:

    Invalid Drive: D:\

    Curious if drive letter for external HDD changed ? (using external storage with Verbum/Logos needs external storage reference to be stable since changing drive letter will cause application to crash)

    Logos Wiki has => Windows Troubleshooting and => Diagnostic Logging 

    Verbum 8.6.0.0052 was released on 9 July 2019. Current Verbum release is 8.11.0.0017 (on 4 Feb 2020) so one idea is installing newer version => https://verbum.com/install

    Keep Smiling [:)]

  • Gregory Purtill
    Gregory Purtill Member Posts: 8
    https://community.logos.com/discussion/comment/1087328#Comment_1087328

    Keep Smiling 4 Jesus :)

    BINGO! Your post got me thinking about a possible change in Drive letters.

    I was able to resolve the issue by changing the value in the InstallDirectory Registry key:

    HKEY_CURRENT_USER\Software\Verbum

    Have a Blessed Evening!

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