Logos keeps crashing

Hello all,

I could really use your help. I recently got a new Macbook Pro for work. I have repeatedly downloaded Logos from the website and installed it. Upon trying to open it, it goes to the loading screen for about 20 seconds and then crashes. It keeps doing this and doesn't stop. I have deleted it and redownloaded it multiple times. I cannot figure out the problem. Does anyone have any ideas? Thanks in advance for your help.

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John Brumett

My Logos program is also crashing this morning and was working last night. Should I delete the whole program and start over.

Lynden O. Williams

Hello all,

I could really use your help. I recently got a new Macbook Pro for work. I have repeatedly downloaded Logos from the website and installed it. Upon trying to open it, it goes to the loading screen for about 20 seconds and then crashes. It keeps doing this and doesn't stop. I have deleted it and redownloaded it multiple times. I cannot figure out the problem. Does anyone have any ideas? Thanks in advance for your help.

Welcome to the forums Scott. Sorry to hear you are having problems. Please follow this link and upload your logs. https://wiki.logos.com/Diagnostic_Logging

Levi Durfey

Hello all,

I could really use your help. I recently got a new Macbook Pro for work. I have repeatedly downloaded Logos from the website and installed it. Upon trying to open it, it goes to the loading screen for about 20 seconds and then crashes. It keeps doing this and doesn't stop. I have deleted it and redownloaded it multiple times. I cannot figure out the problem. Does anyone have any ideas? Thanks in advance for your help.

Hi Scott, welcome to the forums.

Make sure that you drag the Logos icon (in the DMG folder) to your Applications folder. Be sure you start Logos from the Applications folder, not the DMG folder.

If that doesn't work, then collect your logs and post them as Lynden has suggested.

Levi Durfey

https://community.logos.com/discussion/comment/1094657#Comment_1094657

My Logos program is also crashing this morning and was working last night. Should I delete the whole program and start over.

John, your issue is likely different from Scott's. Please collect your logs (see my signature below) and create a new thread explaining your issue. Attach your logs to a post in that new thread.

Scott Bons

https://community.logos.com/discussion/comment/1094660#Comment_1094660

Levi,

Thanks for that. I had made sure that I downloaded and installed it properly. I repeated that process multiple time, including opening from finder/applications. Still crashes before fully opening.

Levi Durfey

https://community.logos.com/discussion/comment/1094669#Comment_1094669

This is a brand-new installation right?

Scott Bons

https://community.logos.com/discussion/comment/1094659#Comment_1094659

Lyden,

I downloaded the utility, attempted again to open logos, then ran the utility. Do I wait for support to email me back to send them the logs?

Scott Bons

https://community.logos.com/discussion/comment/1094670#Comment_1094670

I have had logos for a long time. It was a first time installation on this machine.

John Brumett

https://community.logos.com/discussion/comment/1094669#Comment_1094669

Program seems to be working now with opening by holding the Control Key. Thanks.

Levi Durfey

https://community.logos.com/discussion/comment/1094671#Comment_1094671

Lyden,

I downloaded the utility, attempted again to open logos, then ran the utility. Do I wait for support to email me back to send them the logs?

You can also post your logs to this thread...use the paperclip icon...sometimes a forum member can figure it out quickly.

Levi Durfey

https://community.logos.com/discussion/comment/1094673#Comment_1094673

Program seems to be working now with opening by holding the Control Key. Thanks.

Awesome!

Scott Bons

https://community.logos.com/discussion/comment/1094672#Comment_1094672

I wasn't sure which to upload, so I tried this one.

1541.Logos.log

Levi Durfey

https://community.logos.com/discussion/comment/1094689#Comment_1094689

You are using Logos 7.19--go and download the free Logos 8 update and it should work fine. See here: https://www.logos.com/install

Logos 7.19 will not work on macOS 10.15.4

EDIT: I mean here: https://www.logos.com/product/168880/logos-8-basic

Dave Hooton

https://community.logos.com/discussion/comment/1094673#Comment_1094673

Program seems to be working now with opening by holding the Control Key. Thanks.

If you Sign in and open to a blank layout, it means there is a problem with the layout you normally load. You could redo that layout and start normally, but upload logs if it keeps crashing.

Scott Bons

https://community.logos.com/discussion/comment/1094718#Comment_1094718

Thanks everyone for your help. I heard back from support and found out what the problem. I was still using 7 and they stopped support for it on Mac Catalina. I thought I had upgraded to the 8 basic, but I guess not.