Proclaim importing video upside-down
Last Sunday I imported a video, then when I browsed the media to insert it into the service schedule, the video was upside-down! How do I fix this, please?
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Another user had a similar issue in the Proclaim Group on Faithlife.com. I have posted a link from this thread into that group and asked Sean (Faithlife employee) to reach out to you.
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Thanks David! Yep, it's exactly the same problem as that other user.
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Hi Nathan,
Sorry to hear your experiencing this. Are you also using a Windows Computer? Proclaim uses the local media player on the computer to play videos (Windows is Windows Media Player, Mac is Quicktime). In the case referenced by David the video was played by Windows Media player and the orientation it was filmed in is making the video look flipped. You will need to use a video editing software that Windows Media Player can detect a change in orientation with. If you look up how to rotate videos in WMP you'll see lots of programs and online tools that do this, you'll essentially need to use one of these tools and upload the edited file.0 -
Hi Sean! Thanks for your reply. I'm not sure I understand, sorry - are you saying that I need to flip the video upside-down, then import the upside-down video?! I'm sure I must be misreading this, but that doesn't sound like a solution!
The video was shot on a phone, trimmed and saved in QuickTime on a Mac, then downloaded onto a PC, which is the computer we use for Proclaim.
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Hi Nathan,
Often when something is shot with a phone, the way in which a phone capture the video can create orientation issues when imported. In this case since Proclaim uses Windows Media player on Windows computer Windows Media player is having issues recognizing the intended orientation the video was shot in. Whatever way you think the video was shot, windows media player is not recognizing that orientation thus it is upside down. To fix this you will need to flip the video in a video editing tool that can make orientation edits that Windows Media Player will recognize. I don't think you'd have this issue using Quicktime, likely because Quicktime has a way to detect the intended orientation. I assume WMP lacks that ability so you have to manually flip it.0 -
Try Openshot video editor. That is how I corrected it.
Mission: To serve God as He desires.
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I also experienced this today with a MOV file (sent from an iPhone, I think). I'm on a Windows 11 machine. The video plays fine when viewed directly (i.e. using Win Media Player or VLC Media Player), but Proclaim can't handle it.
I used ffmpeg to reset the rotate flag, flip the video manually, etc. All those things seemed to affect the media players, but Proclaim was always broken.
I finally fixed it by converting the file to MP4 format. Simple as that. My guess is that Proclaim (on Windows?) doesn't work with MOVs which include rotation.
Go here (https://ffmpeg.org/) for details on FFmpeg. The command I used was simply: .\ffmpeg -i input.mov output.mp4
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We've updated Proclaim with a way to handle images that come through like this. You can now rotate your image, motion, or video in the Background settings once you've added it to your presentation.
To access the Rotate option in Video items, click "Change video".0 -
This post and this Change video option came in handy this evening, thanks!
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