New Faithlife Feedback Boards
We’re soft launching a new site at feedback.faithlife.com to help us better track and manage your feedback. We’re starting with the following boards:
- Logos Desktop App
- Logos Mobile App
- Logos Web App
- Logos.com Website
- Logos Book Requests
- Logos Resource Updates
- Logos Data Sets
- Logos Mobile Ed
- Faithlife.com
- Faithlife Digital Signage
- Faithlife Giving
- Faithlife Live Stream
- Faithlife Mobile App
- Faithlife Media
- Faithlife Proclaim
- Faithlife Sermons
- Faithlife Sites
- Faithlife TV
- Biblia
The more products we have and the larger our user community gets, the more important it is that we focus on the right work to make sure we’re serving as many of you as well as we can. As we make prioritization decisions, it’s critical that we understand what will benefit the most users.
Our mission is to use technology to equip the Church to grow in the light of the Bible, and our vision is to increase biblical literacy and accessibility for every Christian around the world. We succeed at both as we make sure what we’re building meets your needs well and is delightful to use.
Your feedback is vital to how we build our products and fulfill our mission. We’re grateful to have such an active and engaged user base, and we want to take our management of your feedback to the next level.
UserVoice
As many of you know, we have a few old and in some cases not very well managed UserVoice accounts with lots of duplicates, outdated items, etc., which we’ll likely phase out over time.
We’ll leave them up for now as historical archives to give us time to make sure the most important and relevant items have been moved over to the new feedback boards.
But you should stop voting on suggestions and adding new ones there. We’ll be focusing our attention on our new feedback boards. So, please join us there.
Faithlife Feedback
This new system allows us not only to cover many more product areas but also to integrate everything into one site, while still maintaining separate boards per product. This makes it easy for you and us to find where to leave and vote on feedback and helps us create awareness of the broader suite of products we’re building—all under the Faithlife brand. Unifying our feedback into an integrated system reinforces how we’re moving toward a more integrated future.
Don’t worry if you accidentally put your feedback on the wrong board. It’s super easy for us to move it. If you accidentally create a duplicate suggestion, we’ll merge them.
Please try to keep each suggestion limited to a single discrete item and use a clear, descriptive title. We may edit your post titles and descriptions for clarity, and we may split multiple suggestions into separate items to make sure we’re measuring which ideas users are most interested in.
A New Approach
Managing user feedback will be much more of a team effort now than it was before, since many Faithlife employees will have accounts. This should increase both our responsiveness to your feedback and our management of it.
We’d also like to take a more proactive approach by putting many of our ideas into the system for you to vote on. You’re certainly welcome to add your own ideas, but we’d like to give you the chance to weigh in on the things we’re already planning or considering doing.
While we’ll still likely keep some secrets about what we’re planning, we’d like to give you a bit more forward visibility into what we’re working on and what we’re planning to do next.
What’s Next
We invite you to start participating now, and you can share your feedback on the experience in this thread. We want to make sure this new system will work well before we go all in.
We may be able to integrate with your Faithlife account in the future, but for now you’ll need to sign in with a social account (Google, Facebook, or Twitter) or create a new FeedBear account.
In the coming weeks, we’ll be adding links to Faithlife Feedback on Logos.com and in many of our apps. We’ll also explore adding the feedback widget into some of our apps to allow you to leave feedback without leaving.
Thanks for being an active part of our community and helping us make our products better!
Comments
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[Y]
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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What a great improvement! Well done!
Using adventure and community to challenge young people to continually say "yes" to God
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First of all, thanks for the previous suggestions you've heard us ask for, have carried over to the new site, and are planning to do (such as Fire Bible, Carta, Hebrew audio bible, and dark mode).
Being able to see the status of different suggestions is a big step up from what we had, and it's exciting to get a glimpse into what FL is planning to do and is working on behind the scenes.
Thanks!
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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Great job Phil and team.
Thanks for this, Graham
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Looking forward to using these. [Y]
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As Phil implied, this new feedback site is hosted by a third party: FeedBear.
If you have problems with the experience of using the feedback site itself, or would like its features to be improved, you can file those directly with FeedBear: https://feedback.feedbear.com/
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Forums: what is going to happen to feedback done this way?
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Great news! Time to take UserVoice out of my forum sig.
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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Looking forward to using it!
Thank you Faithlife for your continued effort to listen to your customers and keeping Logos #1!
[<:o)]
Too soon old. Too late smart.
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scooter said:
Forums: what is going to happen to feedback done this way?
Since you can post a comment about a suggestion at the new site, I'd say the new site offers the ease and advantage of having a suggestion's feedback centralized in one place, rather than scattered across multiple forum threads or posts.
It's not that you couldn't provide feedback on the forums, but I think it would benefit FL if you (also) post and vote there.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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I like the site and the platform. Shame there is no Faithlife Connect feedback area though.
Carpe verbum.
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Hmm 🤔 I thought that’s why we had sub-forums. But hey, if this is going to make it easier on you guys to monitor feedback, then go for it, just check the links for new postings when you get some or they might end up like the sub-forums and you’ll end up back in square one 👍😁👌
DAL
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DAL said:
Hmm 🤔 I thought that’s why we had sub-forums. But hey, if this is going to make it easier on you guys to monitor feedback, then go for it, just check the links for new postings when you get some or they might end up like the sub-forums and you’ll end up back in square one 👍😁👌
DAL
The forums are good for qualitative discussion. The feedback site is good for quantitatively measuring importance and communicating progress. They should go hand in hand.
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As Phil implied, this new feedback site is hosted by a third party: FeedBear.
If you have problems with the experience of using the feedback site itself, or would like its features to be improved, you can file those directly with FeedBear: https://feedback.feedbear.com/
FeedBear will never know what hit them.
ASUS ProArt x570s Creator, AMD R9 5950x, HyperX 64gb 3600 RAM, ASUS Strix RTX 2080 ti
"The Unbelievable Work...believe it or not." Little children...Biblical prophecy is not Christianity's friend.
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Phil Gons:
What's going to happen with all our requests that are still sitting on UserVoice? Particularly book suggestions?
Have you brought them all over to this new site?
How do we search to see if someone has already entered a particular suggestion? There is no Search box on the new site. I expect with lots of duplicates it will be hard to track number of votes.https://feedback.faithlife.com/boards/logos-book-requests
It's too easy to accidentally add a suggestion (I accidentally pasted the URL above and hit Enter before I noticed what I'd done; I thought I was pasting a book title. And it added a suggestion with that URL as the book title.
There is no way to delete a bogus suggestion. This site is going to get cluttered with duplicates and garbage, and potentially spam, pretty soon.
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Rosie Perera said:
What's going to happen with all our requests that are still sitting on UserVoice? Particularly book suggestions?
We'll be moving over the most important items, and we'll export the UserVoice content before we shut it down. We track book requests in an internal system, so it's not important that every request gets moved over to the new site. It's most important that the top requests get moved over to help us prioritize them above others.
Rosie Perera said:How do we search to see if someone has already entered a particular suggestion? There is no Search box on the new site.
There is (right next to the + Submit feedback button), but only on the main page. He's shipping an update next week that will make search accessible globally.
Rosie Perera said:I expect with lots of duplicates it will be hard to track number of votes.
There's built-in duplicate detection, which should minimize the number of duplicates. It's also super easy to merge two posts and retain all votes, comments, etc.
Rosie Perera said:There is no way to delete a bogus suggestion.
You can edit your posts within 5 mins., and we can delete them if they look like garbage.
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Phil Gons (Faithlife) said:
The forums are good for qualitative discussion. The feedback site is good for quantitatively measuring importance and communicating progress. They should go hand in hand.
i agree, Phil. although to be brutally honest, the Logos/FL forum is in desperate need of any overhaul. It is clunky at the best of times, and on mobile it is really fiddly. If FL are transitioning feedback to a new platform, now might be the time to think about doing the same with the Forum. Something like the discourse platform used for the BioLogos and iNaturalist forums would work really well I would think.
Is there a space for a suggestion like this on the new Feedback site?
Carpe verbum.
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Regarding the Forum, may I suggest a very small change (hopefully simple to implement) that might make many people happier?
>> When someone types into the Search box (of the current forum), make it redirect to Google search and automatically insert site:comunity.logos.com to execute the search.
Peter
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As for the Feedback Boards, I have a few questions/suggestions:
1. The Logos subboards should be Logos/Verbum subboards?
2. On the subboard page, what is "Trending" based on (clearly not # of votes, and not timestamp)? # of views/clicks?
3. On the subboard page, second dropdown ("Not done" etc), can we also have the option to see all on that subboard?
4. Do we have a limited number of votes as in the old UserVoice?
Thanks,
Peter
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PL said:
1. The Logos subboards should be Logos/Verbum subboards?
I think they're going with the Logos Forums model, where Verbum-based program comments belong in the Logos [version number] forum but half of them end up in the Catholic Products forum and never get moved.
PL said:2. On the subboard page, what is "Trending" based on (clearly not # of votes, and not timestamp)? # of views/clicks?
My not-strictly-scientific but intentional study of this yesterday strongly suggests number of recent views.
PL said:3. On the subboard page, second dropdown ("Not done" etc), can we also have the option to see all on that subboard?
Being able to choose "In Progress" would be nice, too.
PL said:4. Do we have a limited number of votes as in the old UserVoice?
No.
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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Phil Gons (Faithlife) said:Rosie Perera said:
What's going to happen with all our requests that are still sitting on UserVoice? Particularly book suggestions?
We'll be moving over the most important items, and we'll export the UserVoice content before we shut it down. We track book requests in an internal system, so it's not important that every request gets moved over to the new site. It's most important that the top requests get moved over to help us prioritize them above others.
Some people *cough* have already moved over a number of book requests that are at least relatively important from our perspectives, whether they had a lot of votes or not. Copying and pasting a lot of these over really doesn't take long once you get the rhythm down.
Phil Gons (Faithlife) said:Rosie Perera said:I expect with lots of duplicates it will be hard to track number of votes.
There's built-in duplicate detection, which should minimize the number of duplicates. It's also super easy to merge two posts and retain all votes, comments, etc.
My sneaky search work around is to start typing key words into the title field as if to add a new suggestion. The right side of the screen then auto-populates with all potential "duplicates".
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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I'm confused about the the purpose and use of the"Logos Resource Bug" page.
- What I see in there now doesn't appear to be "bugs" but suggestion requests.
- I can see this being cluttered with "Perceived" bugs. The forums currently filter the issue through discussion and then post as a bug once determined it can be duplicated. Are we to continue that process and then report in the LRB page?
- Why would we need to vote on a bug, it should be fixed without regard to popularity.
- The current method on the forums receives acknowledgement from a Faithlife employee and follow up which gives me confidence that it is being addressed, I don't see that on the Feedback pages. How can we receive feedback from our feedback?
- I'm not saying we should keep this in the forum discussions yet, I just don't see the benefit to the user. Maybe a separate page on the forums would be a better way to go?
Thanks for listening
Too soon old. Too late smart.
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One more thing.
When I open any suggestion to review it then click the " Back to posts" link it takes me back to the top of the list instead of back to the position where I was in the list, so I have to scroll back down the list to continue viewing new suggestions. Not good.
Thanks again
Too soon old. Too late smart.
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Bill said:
When I open any suggestion to review it then click the " Back to posts" link it takes me back to the top of the list instead of back to the position where I was in the list, so I have to scroll back down the list to continue viewing new suggestions. Not good.
Reminder:
As Phil implied, this new feedback site is hosted by a third party: FeedBear.
If you have problems with the experience of using the feedback site itself, or would like its features to be improved, you can file those directly with FeedBear: https://feedback.feedbear.com/
Andrew Batishko | Logos software developer
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I’d say just keep the sub forums and monitor them more. I think it’s better.
The best solution, though, would be new forum software that can track all the statistics needed. Third parties can be a pain in the neck and usually a step back.
DAL
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DAL said:
Third parties can be a pain in the neck and usually a step back.
Both uservoice and the current forum software are third party products .... as are a number of pieces of the software
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Bill said:
I'm confused about the the purpose and use of the"Logos Resource Bug" page.
I for one had requested both a place for resource errors and for data errors so that they didn't clutter the forums. I haven't looked at what is in them at this point but I suspect this is the Faithlife response to our request to avoid KYLE: and DATA BUG: posts.
Bill said:The current method on the forums receives acknowledgement from a Faithlife employee and follow up which gives me confidence that it is being addressed, I don't see that on the Feedback pages. How can we receive feedback from our feedback?
There are examples of feedback ... it is simply a comment from a Faithlife employee ... and there is the added advantage of a status.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Bill said:
I'm confused about the the purpose and use of the"Logos Resource Bug" page.
- What I see in there now doesn't appear to be "bugs" but suggestion requests.
- I can see this being cluttered with "Perceived" bugs. The forums currently filter the issue through discussion and then post as a bug once determined it can be duplicated. Are we to continue that process and then report in the LRB page?
- Why would we need to vote on a bug, it should be fixed without regard to popularity.
- The current method on the forums receives acknowledgement from a Faithlife employee and follow up which gives me confidence that it is being addressed, I don't see that on the Feedback pages. How can we receive feedback from our feedback?
- I'm not saying we should keep this in the forum discussions yet, I just don't see the benefit to the user. Maybe a separate page on the forums would be a better way to go?
Thanks for listening
It was called "Logos Resource Improvements," but that was too long. I'll switch it back once the feedback software fixes the bug that causes long board names to wrap.
I was using "bug" here loosely for things that aren't working the way the user thinks they should (e.g., missing page numbers or not showing up in the Factbook Dictionaries section). Most users don't care if that's technically a bug or not. They care that it's not working the way they'd like it to.
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"Logos Resource Issues"?
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