11 Gen Intel Processor (BEWARE)
Comments
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No. This hardware feature was part of Logos 9.4 and will continue in Logos 9.5 for Windows users.
Dave
===Windows 11 & Android 13
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Thanks Dave but I'm wondering if I need to go back to my default setting before the Windows driver update on 6/4 that should correct things for us on the 11th Generation processors? Right now I have hardware acceleration disabled and that is not the default. Do I need to re-enable it before I do the Windows update?
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Mickey Little said:
I'm wondering if I need to go back to my default setting before the Windows driver update on 6/4 that should correct things for us on the 11th Generation processors
If the Windows driver update will fix the issue on June 4, you should change Enable Hardware Accelaration to YES (in Tools > Program Settings) after the update. A restart of Logos may be required.
Dave
===Windows 11 & Android 13
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Since Logos now has code that looks for this processor generation and disables this feature if it is found, I wonder if this will work or will Logos set it back? Does Logos check this at every run or just install? Would be nice to hear if this is the case and if a Logos update will be needed to change this permanently once the intel fix is in place.
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danwdoo said:
Does Logos check this at every run or just install?
Once set it will be checked after a restart, like all other settings/preferences. You can change this setting from NO to YES as in my previous post, and Faithlife can decide when/if to remove it.
Dave
===Windows 11 & Android 13
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Intel has posted an update: https://www.intel.com/content/www/us/en/support/articles/000058136/graphics/graphics-for-11th-generation-intel-processors.html
- A fix for this issue will be included in the following graphics driver release (27.20.100.9616)
- The ETA for our next Production driver is June 9th.
- There are beta versions available if you want the fix early: https://downloadcenter.intel.com/product/80939/Graphics
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It looks like I will soon, finally, be getting a new laptop with an SSD (yay!) All the models I'm looking at seem to have Intel 11th generation processors. I'm sorry to do this, but can someone ELI5 this issue, what I need to do and look out for? I can't go through the whole thread.
Thanks in advance!
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Sean said:
what I need to do
Once you get the laptop, install the latest stable drivers from this page: https://downloadcenter.intel.com/product/80939/Graphics
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I have a new HP Envy x360 with an 11th gen i7, Intel Iris Xe graphics.
My only problem (as far as I know) is that I can't get any videos to play. Logos Quickstart Training, Mobile Ed Training, etc. are not playing any video although audio is working fine.
If anyone can help me with this it would sure be appreciated. I've recently spent a good deal of money on new Mobile Ed courses and this is frustrating.
Also I'm not much of a tech guy so please keep responses in language I can comprehend.
Thank You.
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Randy Clark said:
I have a new HP Envy x360 with an 11th gen i7, Intel Iris Xe graphics.
My only problem (as far as I know) is that I can't get any videos to play.
Did you download the latest stable graphics driver as per Bradley's last post?
What is the setting for Enable Hardware Accelaration in Tools > Program Settings? Does it make a difference if you switch from NO to YES (or vice-versa)?
Dave
===Windows 11 & Android 13
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I solved this problem as described in my post HERE: https://community.logos.com/forums/p/201230/1171423.aspx#1171423
Thank you Bradley and fellow Logos users.
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Ok, so I've installed graphics drivers and switched Enable Hardware Acceleration from No to YES and back, restarted my computer, restarted Logos, done pretty much everything I can think of, and still no video playback.
I don't know what else I can do. I'm lost.
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Randy Clark said:
Ok, so I've installed graphics drivers and switched Enable Hardware Acceleration from No to YES
Did you try the BETA Windows® 10 DCH Drivers as per Tim's post above?
Dave
===Windows 11 & Android 13
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I installed the BETA Windows® 10 DCH Drivers yesterday and tried it again this morning. Restarted everything and still no-go with the videos.
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Some logs might help. Compress the log folder as directed, and upload it using the paper-clip icon.
Dave
===Windows 11 & Android 13
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Does this affect anything besides videos?
I've had my new system running Logos for a couple hours now, haven't encountered any problems. I don't videos, so if that's all that's affected I'd rather skip playing with drivers.
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Sean said:
Does this affect anything besides videos?
Notes & Factbook have been impacted (read this page for turning Hardware Acceleration ON/OFF)
Dave
===Windows 11 & Android 13
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