Quick question re: the Mac version of proclaim - is the download working?

Kevin Menzel
Kevin Menzel Member Posts: 12 ✭✭

Hi,

I just had a worship leader not be able to open the DMG file for proclaim that she downloaded from the website. I'm on Windows so I can't verify this myself, but 7zip which supposedly can open DMG files isn't able to open the download, and neither were any of the other random "open/extract DMG file on Windows" tools that I found through a quick google.


So...


Can someone with a Mac let me know if that DMG file actually works?
Thanks!

- Kevin

Comments

  • Jordan Sjodin
    Jordan Sjodin Member, Community Manager, Logos Employee Posts: 987

    I just did a fresh download and it worked and opened for me. Could it be that the worship leader is on an older version of macOS? Proclaim requires 10.14+

    Mac | iOS | Android | Windows | Web Developer 

  • Kevin Menzel
    Kevin Menzel Member Posts: 12 ✭✭

    They're on 10.14.6, double clicking the DMG just doesn't do anything on their Macbook Pro. I'm going to look into it a bit more on Sunday, but good to know it's not the file that's broken!

  • Kevin Menzel
    Kevin Menzel Member Posts: 12 ✭✭

    I'm running into the same issue with my next Mac-based worship leader - is it possible that MacOS Gatekeeper is blocking proclaim? They aren't seeing the security popup when they first try to launch the software, I'm wondering if there's some new default in MacOS that just shows nothing now?

  • Mike Binks
    Mike Binks MVP Posts: 7,461

    'm running into the same issue with my next Mac-based worship leader - is it possible that MacOS Gatekeeper is blocking proclaim? They aren't seeing the security popup when they first try to launch the software, I'm wondering if there's some new default in MacOS that just shows nothing now?

    Greetings Kevin

    By way of experiment, I went to this page and downloaded the DMG

    Screenshot 2021-03-05 At 10.19.36

    The DMG downloaded to my Downloads folder.

    On clicking on the DMG a small window opened that I did not have time to capture.

    Once run that window resolved to this

    Screenshot 2021-03-05 At 10.20.35


    I have no doubt that had I dragged the green icon over the blue icon the program would have installed.

    MacOS 11.2.2 (20D80)

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS