When Signed Into Faithlife clicking on Reftagger causes error 500 on biblia.com

In testing today I found that if I'm signed into Faithlife (see second image, top right) when I click on the Reftagger link or the "more >>" button, I get the server error 500 from the Biblia.com server.

If I then "Sign Out" everything works normally.

I hope you'll be able to work with Biblia.com and sort this out.

Best regards,

Karl

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Comments

Jeff Huff (Logos)

Karl,

There was an unexpected problem during that time. It should be resolved now.

Jim Smith

https://community.logos.com/discussion/comment/1168947#Comment_1168947

I just tried, still getting the same server 500 error.

Karl

Victor Bushong (Faithlife)

https://community.logos.com/discussion/comment/1168948#Comment_1168948

Hi Karl,

Are you still seeing this error? I'm currently unable to reproduce the problem, but want to make sure it was working for you.

Jim Smith

https://community.logos.com/discussion/comment/1170203#Comment_1170203

Just tried again. Yes, when I'm logged into Logos, hover over a Bible verse, then click "more" I'm getting the below text displayed in the browser.

Internal Server Error

Oops, we ran into an error while processing your request. We'll get that fixed ASAP! (error 500)

Victor Bushong (Faithlife)

https://community.logos.com/discussion/comment/1170204#Comment_1170204

Thanks Karl. Is this on a specific site, or any site with RefTagger? If a specific site, could you send me a link to the site that causes this error? Thanks!

Jim Smith

https://community.logos.com/discussion/comment/1170205#Comment_1170205

I can repo on any of my sites. I tried three.

I went to https://faithlife.com/products/reftagger/customize then clicked the Preview "more" button and it repo there as well.

Logged into https://www.logos.com/ and click any "more" button, it gives me the 500 error.

I hope this helps.

Karl