Proclaim won't launch - .Net 4.0
About two months ago, proclaim just stopped working on our media computer. Upon launch it said that it required .NET Framework: 4.0.
I submitted a support ticket over three weeks ago and emailed a follow up two weeks ago. I have not received a response from the support team at all, only the automated receipt that the ticket was submitted.
I have scoured the forums and support sites about this issue. Thankfully I have found others that have had the same issue, unfortunately I have not found a solution.
Here is what I have tried so far:
- the .net repair tool
- it did not find any issues
- manually installing a .net 4.0 installation
- did not work as I already had the latest version
- manually disabling as much of .net as possible and then running the installer
- no change in behavior
- uninstalling Proclaim and rebooting, removing the appdata files, and redoing all of the above steps before reinstalling Proclaim
- no change
- repeating the exact same steps above but with a reboot between each one
- no change
- holding ctrl when booting proclaim
- no change
- running as admin
- no change
- running in compatibility mode
- no change
I have read a post where someone formatted their pc and started from scratch which did solve their issues. That is not an option for me unfortunately, the computer is on a domain and cannot be restored in the typical fashion.
I have been using my laptop to run the presentations from while waiting a response but it has been far too long and I will be heading out of town for a bit. We could really using a response so that the team at our church can use the software while I am gone.
Also, in an effort to have a totally clean install I even moved the existing logs out of their location to a backup location. Since proclaim does not get past the splash screen there are no logs in generated at this stage. As a side note, the support stage still says to go to the localappdata folder where proclaim is installed for logs and for temp logs. I think that is out of date information.
Comments
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Hello, Bartlesville Media --
I sincerely apologize for the lack of response. That is not right. I will be looking into why that has happened.
In the mean time, I'll email you directly to help get you back up and running ASAP!
Best regards,
Brian Burkhart - Support@Faithlife.com
Faithlife - Technical Support Representative, Church Products
Phone:888-634-2038
Our Church Product support team is available from 6am-6pm (Pacific Time), seven days a week!0 -
Brian,
I am the one who posted that for bartlesville media and will be watching for that email. Thank you so much for getting back to me - I am travelling for a bit so won't see your email for a couple of weeks but will follow up when I return.
Thank you again!!!
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Brian,
I have returned from vacation but do not see an email from you or Faithlife, could you still assist with this?
Thank,s
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