About two months ago, proclaim just stopped working on our media computer. Upon launch it said that it required .NET Framework: 4.0.
I submitted a support ticket over three weeks ago and emailed a follow up two weeks ago. I have not received a response from the support team at all, only the automated receipt that the ticket was submitted.
I have scoured the forums and support sites about this issue. Thankfully I have found others that have had the same issue, unfortunately I have not found a solution.
Here is what I have tried so far:
- the .net repair tool
- it did not find any issues
- manually installing a .net 4.0 installation
- did not work as I already had the latest version
- manually disabling as much of .net as possible and then running the installer
- uninstalling Proclaim and rebooting, removing the appdata files, and redoing all of the above steps before reinstalling Proclaim
- repeating the exact same steps above but with a reboot between each one
- holding ctrl when booting proclaim
- running as admin
- running in compatibility mode
I have read a post where someone formatted their pc and started from scratch which did solve their issues. That is not an option for me unfortunately, the computer is on a domain and cannot be restored in the typical fashion.
I have been using my laptop to run the presentations from while waiting a response but it has been far too long and I will be heading out of town for a bit. We could really using a response so that the team at our church can use the software while I am gone.
Also, in an effort to have a totally clean install I even moved the existing logs out of their location to a backup location. Since proclaim does not get past the splash screen there are no logs in generated at this stage. As a side note, the support stage still says to go to the localappdata folder where proclaim is installed for logs and for temp logs. I think that is out of date information.
