Unable to import song from Planning Center today, just a blank empty grey dialog box

Media Team

While doing routine script setup for this weekend, I needed to import a new song from planning center.

I did the usual: Add Item -> Import Item -> Planning Center...

The result was a large grey dialog with an "X" in the top right, a title "PLANNING CENTER ONLINE" in small font in the top left, and the rest completely blank and grey. Normally, I'd see the different options like "Adult Gatherings" -> "Weekend Gatherings" -> specific plan for this weekend to select amongst and then trigger the import for all the songs. But repeated attempts fail to show anything but this unactionable grey big dialog box.

Is this a known issue?

Thanks,

Matt Wolenetz (Church on the Ridge media team volunteer, Snoqualmie WA)

Media Team

It's been a couple days and the issue is still occurring.

Jordan Sjodin

https://community.logos.com/discussion/comment/1197901#Comment_1197901

Sorry for the lack of response. Not sure what would cause this. If you click on your avatar in the upper right > Link Accounts you could try reconnecting your PCO account. Perhaps the auth expired and that is leading to the blank screen.