Kindle Fire HD 10.1

Hi,

I have a brand new Kindle Fire. It is the latest version. I downloaded the Logos app from the Kindle store. The problem I am having is the app freezes when I try to go from one resource to another and try to do anything within the app. If it doesn't freeze it just doesn't respond. Sometimes I'll get a black screen if I click on a resource. Is anyone else having problems with the Kindle app? Any suggestions? Thank you.

Find more posts tagged with

Mobile App

Comments

JBR

Yes, I've had similar problems using both Logos and Verbum. It didn't used to be that way. I think it just started with 9.15.0 Build (915000130). I have submitted logs but haven't received a response.

Joe McCune (Faithlife)

JBR, please accept my apologies for the delay in replying to your logs. We will get back to you soon.

Adrienne, I am sorry to hear that you have been having these problems. Please do the following:

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.

We can then investigate further.

JBR

Joe, Thanks for the response. I did get an email from the support team with the suggestion that I uninstall and reinstall. I had already done that based in the response to an earlier set of logs I had submitted. That approach was essentially to no avail as the symptoms recurred within a few days after the reinstall. I'm experiencing the same symptoms with both Logos and Verbum mobile apps. The problems arose after release 9.15.0 was installed. I'm hopeful that something in the logs or something that arises from further investigation at FL will result in corrective action for release 9.16.0.

Adrienne T Ware

Hi,

I uninstalled and reinstalled it. That seemed to have fixed it. Thank you.

Joe McCune (Faithlife)

Joe, Thanks for the response. I did get an email from the support team with the suggestion that I uninstall and reinstall. I had already done that based in the response to an earlier set of logs I had submitted. That approach was essentially to no avail as the symptoms recurred within a few days after the reinstall. I'm experiencing the same symptoms with both Logos and Verbum mobile apps. The problems arose after release 9.15.0 was installed. I'm hopeful that something in the logs or something that arises from further investigation at FL will result in corrective action for release 9.16.0.

JBR, I am sorry to hear that the problem has recurred. I am sending you an email with further advice.

Bruce Shiroma

Having the exact same problem with my 2 kindle fires and android phone.Hope this gets fixed soon.

Trent Thrasher

Confirmed this issue on my Kindle Fire after installing 9.15.0. No issues prior to that and uninstalling and reinstalling has not resolved the issue.

It seems related to having the app open and turning off the Kindle screen and then back on again. Closing Logos and starting it again will have normal behavior until the next time the Kindle screen is turned off. My current workaround (beyond closing and starting the app) is to change the "Color scheme" in "View settings" to something other than the current setting. That seems to fix the issue until I turn the Kindle screen off with the app open.

Joe McCune (Faithlife)

Having the exact same problem with my 2 kindle fires and android phone.Hope this gets fixed soon.

Bruce, please send logs from each device that is having this problem.

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.

Adrienne T Ware

I spoke too soon. It’s freezing up again. It won’t even respond to me pressing the help butto.

Joe McCune (Faithlife)

I spoke too soon. It’s freezing up again. It won’t even respond to me pressing the help butto.

Adrienne,

Please accept my apologies.

Please reply to the email that I will send to you, so that we can help you further with this.

Bruce Shiroma

Is there any word on when this bug will get fixed?

Bruce Shiroma

Is there any word on when this bug will get fixed?

Joe McCune (Faithlife)

Is there any word on when this bug will get fixed?

Bruce,

We are still working on this ticket The fix will be released in a forthcoming update, but I am not sure how soon.