Kindle Fire HD 10.1
Hi,
I have a brand new Kindle Fire. It is the latest version. I downloaded the Logos app from the Kindle store. The problem I am having is the app freezes when I try to go from one resource to another and try to do anything within the app. If it doesn't freeze it just doesn't respond. Sometimes I'll get a black screen if I click on a resource. Is anyone else having problems with the Kindle app? Any suggestions? Thank you.
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Confirmed this issue on my Kindle Fire after installing 9.15.0. No issues prior to that and uninstalling and reinstalling has not resolved the issue.
It seems related to having the app open and turning off the Kindle screen and then back on again. Closing Logos and starting it again will have normal behavior until the next time the Kindle screen is turned off. My current workaround (beyond closing and starting the app) is to change the "Color scheme" in "View settings" to something other than the current setting. That seems to fix the issue until I turn the Kindle screen off with the app open.
Having the exact same problem with my 2 kindle fires and android phone.Hope this gets fixed soon.
Bruce, please send logs from each device that is having this problem.
1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.
We're getting close to two months without this issue being resolved and it is not a small issue for me. Any word on when we can get the next update? Otherwise, I'm going to go through the hassle of uninstalling this update and reinstalling an earlier version, which I've been avoiding because there is no easy way to do it on a Kindle fire. But I"m reaching the limits of my patience at this point.
Any word on when we can get the next update?
I am not an android user and have no inside info about the android mobile app. However, have you seen this thread? https://community.logos.com/forums/t/210097.aspx That is my only guess at a next possible update, with or without a fix for this issue.
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Yes, I've had similar problems using both Logos and Verbum. It didn't used to be that way. I think it just started with 9.15.0 Build (915000130). I have submitted logs but haven't received a response.
For God and For Neighbor
JBR, please accept my apologies for the delay in replying to your logs. We will get back to you soon.
Adrienne, I am sorry to hear that you have been having these problems. Please do the following:
1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.
We can then investigate further.
Joe, Thanks for the response. I did get an email from the support team with the suggestion that I uninstall and reinstall. I had already done that based in the response to an earlier set of logs I had submitted. That approach was essentially to no avail as the symptoms recurred within a few days after the reinstall. I'm experiencing the same symptoms with both Logos and Verbum mobile apps. The problems arose after release 9.15.0 was installed. I'm hopeful that something in the logs or something that arises from further investigation at FL will result in corrective action for release 9.16.0.
For God and For Neighbor
JBR, I am sorry to hear that the problem has recurred. I am sending you an email with further advice.
Hi,
I uninstalled and reinstalled it. That seemed to have fixed it. Thank you.