Kindle Fire HD 10.1
Hi,
I have a brand new Kindle Fire. It is the latest version. I downloaded the Logos app from the Kindle store. The problem I am having is the app freezes when I try to go from one resource to another and try to do anything within the app. If it doesn't freeze it just doesn't respond. Sometimes I'll get a black screen if I click on a resource. Is anyone else having problems with the Kindle app? Any suggestions? Thank you.
Comments
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Yes, I've had similar problems using both Logos and Verbum. It didn't used to be that way. I think it just started with 9.15.0 Build (915000130). I have submitted logs but haven't received a response.
For God and For Neighbor
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JBR, please accept my apologies for the delay in replying to your logs. We will get back to you soon.
Adrienne, I am sorry to hear that you have been having these problems. Please do the following:
1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.We can then investigate further.
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Joe, Thanks for the response. I did get an email from the support team with the suggestion that I uninstall and reinstall. I had already done that based in the response to an earlier set of logs I had submitted. That approach was essentially to no avail as the symptoms recurred within a few days after the reinstall. I'm experiencing the same symptoms with both Logos and Verbum mobile apps. The problems arose after release 9.15.0 was installed. I'm hopeful that something in the logs or something that arises from further investigation at FL will result in corrective action for release 9.16.0.
For God and For Neighbor
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Hi,
I uninstalled and reinstalled it. That seemed to have fixed it. Thank you.
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JBR said:
Joe, Thanks for the response. I did get an email from the support team with the suggestion that I uninstall and reinstall. I had already done that based in the response to an earlier set of logs I had submitted. That approach was essentially to no avail as the symptoms recurred within a few days after the reinstall. I'm experiencing the same symptoms with both Logos and Verbum mobile apps. The problems arose after release 9.15.0 was installed. I'm hopeful that something in the logs or something that arises from further investigation at FL will result in corrective action for release 9.16.0.
JBR, I am sorry to hear that the problem has recurred. I am sending you an email with further advice.
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Having the exact same problem with my 2 kindle fires and android phone.Hope this gets fixed soon.
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Confirmed this issue on my Kindle Fire after installing 9.15.0. No issues prior to that and uninstalling and reinstalling has not resolved the issue.
It seems related to having the app open and turning off the Kindle screen and then back on again. Closing Logos and starting it again will have normal behavior until the next time the Kindle screen is turned off. My current workaround (beyond closing and starting the app) is to change the "Color scheme" in "View settings" to something other than the current setting. That seems to fix the issue until I turn the Kindle screen off with the app open.
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Bruce Shiroma said:
Having the exact same problem with my 2 kindle fires and android phone.Hope this gets fixed soon.
Bruce, please send logs from each device that is having this problem.
1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Press “Send” to send your report.0 -
I spoke too soon. It’s freezing up again. It won’t even respond to me pressing the help butto.
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Adrienne T Ware said:
I spoke too soon. It’s freezing up again. It won’t even respond to me pressing the help butto.
Adrienne,
Please accept my apologies.
Please reply to the email that I will send to you, so that we can help you further with this.
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Is there any word on when this bug will get fixed?
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Is there any word on when this bug will get fixed?
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Bruce Shiroma said:
Is there any word on when this bug will get fixed?
Bruce,
We are still working on this ticket The fix will be released in a forthcoming update, but I am not sure how soon.
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I have the Kindle HD10+ 64. I also am having freezing issues with the Logos mobile app. The Faithlife study bible app works a little better, but still freezes up. I'm just wondering if there has been any progress on a fix.
Thanks
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I have the same issue with my Kindle Fire HD 10 Plus (11th generation).
If the screen lock activates, or if I switch from the Logos app to the Kindle tab view (square button on the bottom menu) with the intent to switch to another app and then return to Logos, some of the navigation buttons are dead. if I then use the Logos tab view (to switch to another open resource within Logos app) it won't let me select it or, if it does, the screen goes black. I uninstalled/reinstalled the app several times and then, in a chance it might work, I did a factory reset on the Kindle several times. It never fixed it. These functions used to work so it was something recently changed.
Waiting for the fix from Logos... [:(]
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We're getting close to two months without this issue being resolved and it is not a small issue for me. Any word on when we can get the next update? Otherwise, I'm going to go through the hassle of uninstalling this update and reinstalling an earlier version, which I've been avoiding because there is no easy way to do it on a Kindle fire. But I"m reaching the limits of my patience at this point.
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Bruce Shiroma said:
Any word on when we can get the next update?
I am not an android user and have no inside info about the android mobile app. However, have you seen this thread? https://community.logos.com/forums/t/210097.aspx That is my only guess at a next possible update, with or without a fix for this issue.
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Apparently, on Google play, there is a 9.17.0 version, but when I checked it on my android phone, the problem still has not been solved. So I have now reverted back to the 9.14.0 version and poof, all problems are gone. Just turned off updates so that it doesn't upgrade to the broken updates.
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Hi, God Bless.
Can you please let me know how you did that? I have an Amazon Kindle Fire HD 10 (9th generation), and my preferred language is Spanish, so I have "Biblia" installed on it, and it's giving me the same issues, I have contacted the Spanish support, and they gave me the same answer "uninstall and re-installed", which did not work. The version 9.17 that you mentioned is not yet available for Kindle, but I saw it for android. Can you please let me know how to revert to version 9.14?
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The only way to do it is to sideload it from a third-party site. Like I said, it's a real hassle with a Kindle Fire. Not sure that the admins want us talking about specifics on how to do that here, though. It's not illegal that I know of, but it's not dealing with official amazon or google play sites either.
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Got it...no worries.
I'm back to version 9.14
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We appreciate your feedback and apologize that it has caused you all so much trouble. The team is currently investigating this work. I will let you know when we have a fix for this. Thank you for your patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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Thanks Ali, FYI, the new version 10 mobile app did not fix the issue.
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After the last update, I still have problems with the Logos mobile app. Although the Kindle HD10+ 64 performs well with most apps, Logos mobile is just not working well. It continues to freeze up.
Is anyone using other android powered tablets having the same issues? Would I be better off moving to an iPad? Would performance difference be worth it? Is there other android tables that will work better than the Kindle? I see Lenovo has one priced in the low $200 range.
Thanks
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The latest update has had no effect on the problems you mentioned plaguing my android phone (or Kindle Fire). I do wish they would put this at the top of the list and get it fixed. It's now been over 3 months, and despite multiple updates, this has still not been addressed.
I'm wondering if the reason it seems so low priority is that it's not affecting all android devices. I would think it would be an easy fix, considering it has something to do with what happened between version 9.14 and 9.15 and not between Logos 9 and 10.
Even an update of, "We haven't gotten to it yet because of other pressing issues with the software. It's number 10 on our list of things to fix. Please wait until the end of the year for a fix." or "We're having trouble fixing the problem because every time we try, it's causing other problems" would be welcome to hear.0 -
Bruce, it is uncommon for FL to tell us when work will be done. When we see it in a beta, we know it is being worked on.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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We have just released the 10.1 update. It is possible that some of the bug fixes in 10.1 may have fixed some of the Kindle issues reported here. Can you please respond to this thread letting us know if your issue(s) have or have not been fixed?
If your issue(s) remains, please include as much detail as possible:
- What version of the app are you using?
- What device are you on?
- What are the steps you are taking that lead up to the issue?
- If possible, attach screenshots and/or screen recordings
- If possible, send logs:
- Click the More menu (three horizontal lines in bottom right corner)
- Click "Help"
- Click "Report a Problem"
- Click "Continue" when you see the pop-up
- Email logs to ali.pope@faithlife.com with details of the issue
We hope to nail down these Kindle issues soon and any additional information you can provide us will help with this investigation. Thank you in advance for your help and continued patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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The issues have slightly changed, but the essential problems remain. I have sent you an email from my Kindle Fire 8 HD, and my Android phone with the logs and the details. The details are the same for each device.
I no longer have the latest version of Logos on the Fire HD 10 because of the issues on the Fire HD8 and the Android phone. I'm using 9.14 on the Kindle Fire 10 and will not update it until the issue is resolved on my other devices.
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The issues have slightly changed, but the essential problems remain. I have sent you an email from my Kindle Fire 8 HD, and my Android phone with the logs and the details. The details are the same for each device.
I no longer have the latest version of Logos on the Fire HD 10 because of the issues on the Fire HD8 and the Android phone. I'm using 9.14 on the Kindle Fire 10 and will not update it until the issue is resolved on my other devices.
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Bruce Shiroma said:
I have sent you an email from my Kindle Fire 8 HD
Thank you so much, Bruce. I've made a detailed case for the team to investigate. I will let you know when this has been resolved. Again, we sincerely apologize for the inconvenience!
Ali Pope | Logos Desktop and Mobile Program Manager
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