Issue with Uploading PPTX to Proclaim on a Mac

Michael Plyler

I've read several posts; have uninstalled and reinstalled Proclaim. Have checked other systems, etc. Keynote is on v 14.2. Mac Mini 3.2 GHz 6-Core Intel Core i7. Mac OS 15.0.

I have Powerpoint v 16.89.1 (24091630).

Each time I attempt to add a PPTX item, I receive the following errors:

2024-09-25 00:57:42.5682 (local: 19:57:42) | 1 | INFO | FileUploadWindowViewModel | Exporting from:[/Users/username/Desktop/SongService20240922.pptx]

2024-09-25 00:57:42.5699 (local: 19:57:42) | 1 | INFO | AmplitudeClient | 24-09-25 12:57:42 (local: 07:57:42:569) - Import Service Items | eventProperties: {"Kind":"importItem","Source":"powerPoint","ImportWithPowerPoint":true,"IsPowerPointInstalled":false,"Local File":false,"Transfer Control to PowerPoint":false} | userProperties: {"CurrentGroupId":9482288,"CurrentChurchGroupId":12889502,"CurrentGroupSubscriptionState":"subscribed","ApplicationLanguage":"en"} | groups: {"CurrentGroupId":9482288,"CurrentChurchGroupId":12889502}

2024-09-25 00:57:42.5702 (local: 19:57:42) | 52 | INFO | KeynoteUtility | Exporting Keynote file:[/Users/username/Desktop/SongService20240922.pptx]

2024-09-25 00:57:42.5702 (local: 19:57:42) | 52 | INFO | KeynoteUtility | (Timed) Executing Keynote AppleScript.

2024-09-25 00:57:45.0898 (local: 19:57:45) | 52 | INFO | KeynoteUtility | (2520ms) Executing Keynote AppleScript.

2024-09-25 00:57:45.0935 (local: 19:57:45) | 52 | WARN | KeynoteUtility | Keynote export folder [/Users/username/Library/Application Support/Proclaim/Temp/ujfgpmpq.mi4/SongService20240922] does not exist.

2024-09-25 00:57:45.0992 (local: 19:57:45) | 1 | ERROR | FileUploadWindowViewModel | ExportPowerPointWork failed with error: GeneralFailure

2024-09-25 00:57:52.7482 (local: 19:57:52) | 1 | INFO | FileUploadWindowViewModel | Exporting from:[/Users/username/Desktop/SongService20240922.pptx]

2024-09-25 00:57:52.7482 (local: 19:57:52) | 1 | INFO | AmplitudeClient | 24-09-25 12:57:52 (local: 07:57:52:748) - Import Service Items | eventProperties: {"Kind":"importItem","Source":"powerPoint","ImportWithPowerPoint":true,"IsPowerPointInstalled":false,"Local File":true,"Transfer Control to PowerPoint":false} | userProperties: {"CurrentGroupId":9482288,"CurrentChurchGroupId":12889502,"CurrentGroupSubscriptionState":"subscribed","ApplicationLanguage":"en"} | groups: {"CurrentGroupId":9482288,"CurrentChurchGroupId":12889502}

2024-09-25 00:57:52.7482 (local: 19:57:52) | 52 | INFO | KeynoteUtility | Exporting Keynote file:[/Users/username/Desktop/SongService20240922.pptx]

2024-09-25 00:57:52.7482 (local: 19:57:52) | 52 | INFO | KeynoteUtility | (Timed) Executing Keynote AppleScript.

2024-09-25 00:57:52.8519 (local: 19:57:52) | 52 | INFO | KeynoteUtility | (103ms) Executing Keynote AppleScript.

2024-09-25 00:57:52.8756 (local: 19:57:52) | 52 | WARN | KeynoteUtility | Keynote export folder [/Users/username/Library/Application Support/Proclaim/Temp/ace4ge0f.pxe/SongService20240922] does not exist.

2024-09-25 00:57:52.8756 (local: 19:57:52) | 1 | ERROR | FileUploadWindowViewModel | ExportPowerPointWork failed with error: GeneralFailure

2024-09-25 00:58:18.6720 (local: 19:58:18) | 1 | INFO | PresenceUpdater | Performing presence update.

I have a MBP, same setup; only difference is an M1 chip. PPTX upload works fine.

What am I missing?

MJ. Smith

end of the week - I'm bumping posts again. Please consider answering these posts.