HSV is not opening on mobile device

Michel Pauw

The HSV (Herziene Statenvertaling) can be downloaded in Logos Mobile on my Android Device, but is not opening because of an "unknown error".

I can download and open HSV without any problems on:

* MacBook Air (desktop app and mobile app)
iPhone (mobile app)
* But not in Logos Mobile on Android Device (Onyx Boox Poke2 with Android 9). Also not on iPad.
The TOC (chapters) is available, but doesn't bring you to the contents.

I tried to Download and open several other resources at random. Running fine, no problems
Remove HSV from the device. Download it again. Not opening
Close the App several times and reopen it. Let it sync. Download HSV again. Not opening
Turn the device off and on again. Download HSV again. Not opening
Tick the Poke2 box in the HSV info panel (library) in Desktop app. Download HSV again on Android device. Not opening.
HSV info:

LLS:HRZNSTTNVRTLNG
2022-05-10T01:00:54Z
HRZNSTTNVRTLNG.logos4

Original post by Luuk Dondorp: https://community.logos.com/forums/p/207443/1208034.aspx#1208034

Unknown

dear friends, we have the same problem as described above- we would appreciate if you could solve this problem!
Greetings and Blessings from Holland,
Jon van Vlijmen
van.vlijmen@solcon.nl 

Ali Pope

Hello Michael, please take a look at the updated forum thread: https://community.logos.com/forums/p/207443/1208034.aspx#1208034. I believe the problem is fixed. Feel free to reach out to support@faithlife.com if you are still experiencing a problem.

Michel Pauw

https://community.logos.com/discussion/comment/1333066#Comment_1333066

@Ali Pope  Awesome, thanks for the notice. This topic can be removed from Feedback (I don't think I can do that myself, can I?)

Michel Pauw

https://community.logos.com/discussion/comment/1333066#Comment_1333066

@Ali Pope  Awesome, thanks for the notice. This topic can be removed from Feedback (I don't think I can do that myself, can I?)

Rachel Gomez

Tips to fix-


Restart your phone
If your phone is frozen with the screen on, hold down the power button for about 30 seconds to restart.


Troubleshoot your phone
Check for Android updates
Check storage & clear space
Troubleshoot apps on your phone
Check for app updates
Close apps you're not using
Find out whether an app causes your problem
Advanced troubleshooting
Consider resetting your phone to factory settings
Contact your device manufacturer


Regards,
Rachel Gomez