Improve feedback for online-only or locked features

PetahChristian
PetahChristian Member Posts: 4,636 ✭✭✭
edited November 2024 in English Feedback
Please provide more feedback regarding online-only or locked features, tools, guides, and sections.

Merely greying out an unavailable feature, or hiding a section if offline, puts the burden on the user to figure out why a feature or section is unavailable.

Instead of hiding a section like Fuzzy Bible Search, please consistently make it visible, but signify somehow (icon, tooltip?) that results are only available while online.

In addition to greying out a section, please signify somehow (icon, tooltip) that a section or tool is locked because the user doesn't own the corresponding feature. (A link to the corresponding PDP would be a bonus, so the user could see their purchase options.)

Thank you!

https://community.logos.com/forums/t/187343.aspx

https://community.logos.com/forums/t/188486.aspx

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

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Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 54,536
    From the number of questions that are posted in the forums by people not recognizing that they don't have a feature, that it requires internet, or it is not in the particular app they are using, this is something that seriously needs addressing. You want people to recognize they don't have it before they get mad it doesn't work.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • SineNomine
    SineNomine Member Posts: 434 ✭✭✭✭✭
    This is the kind of feature improvement that will provide the greatest benefit to precisely the segment of Faithlife desktop app customers least likely to use the Faithlife Forums... or this feedback tool.

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