The resource button for "copy" does not work

Hello all,

I found a document I needed for my paper. It didn't have the resource listed when I copied it to my paper like it usually does. So, I clicked on the button to get the resource info. When I went to copy the "cite" material, the program froze. This has happened many times now. Any ideas? I've already sent an email to the techs.

darlene

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Mark Barnes

Hi Darlene! Welcome to the forums! If you follow the link in my signature to 'How to ask for help', you'll see how you can upload logs which may help us in trying to determine the cause.

Darlene Woods

181187.Logos4.log 2330.Logos4Crash.txt

Darlene Woods

Thanks Mark

Still don't know if I opened up a new line or not. Sorry if I didn't.

darlene

Dave Hooton

Still don't know if I opened up a new line or not.

The logos4.log didn't contain useful information. Start L4, invoke the crash with copying a citation, wait a minute then close L4 and upload the logs before you restart L4.

Also tell us what resource(s) you tried it on.

Darlene Woods

830418.Logos4.log

3617.Logos4Crash.txt

I was viewing The Bible and its Story, Volume 2; The Law, Leviticus to Deuteronomy. Francis R. niglutsch; NY, NY by C. Horne and J. Bewer (1910;2009). When I try to copy the capture shot from the screen this program won't let me upload it or paste it. When I try to drag and drop into this window it completely shuts this site down and takes me out. I tried the regular copy and paste, but the paste option is not available; I tried the word doc and it will not work either. I'll try to send it next, but not on this one because I don't want to redo this for the third time.

Melissa Snyder

Darlene ~ Apparently our techs already reported this to development, as there is an open case on it. I've added a link to this thread. There's no need for a screenshot. Thanks.

Todd White

When I went to copy the "cite" material, the program froze.

A workaround, until we fix this issue, is to open Program Settings in the Tools menu. Change the Citation Style to something and change it back. Let me know if that fixes the issue for you.

Melissa Snyder

It was a successful workaround for the user in this thread: http://community.logos.com/forums/t/24141.aspx.

Darlene Woods

Thanks so much. I was so aggrevated I quit reading these. Thanks!

Darlene Woods

I don't know if you already solved this issue or if your suggestion just worked, BUT it is working correctly now!!!

Thanks so much! I LOVE this program!

darlene

Darlene Woods

Ooops, meant aggravated.