The resource button for "copy" does not work

Darlene Woods · September 2010

Hello all,

I found a document I needed for my paper. It didn't have the resource listed when I copied it to my paper like it usually does. So, I clicked on the button to get the resource info. When I went to copy the "cite" material, the program froze. This has happened many times now. Any ideas? I've already sent an email to the techs.

darlene

Mark Barnes · September 2010

Hi Darlene! Welcome to the forums! If you follow the link in my signature to 'How to ask for help', you'll see how you can upload logs which may help us in trying to determine the cause.

Darlene Woods · September 2010

181187.Logos4.log 2330.Logos4Crash.txt

Darlene Woods · September 2010

https://community.logos.com/discussion/comment/177145#Comment_177145

Thanks Mark

Still don't know if I opened up a new line or not. Sorry if I didn't.

darlene

Dave Hooton · September 2010

https://community.logos.com/discussion/comment/177169#Comment_177169

Darlene Woods said:
Still don't know if I opened up a new line or not.

The logos4.log didn't contain useful information. Start L4, invoke the crash with copying a citation, wait a minute then close L4 and upload the logs before you restart L4.

Also tell us what resource(s) you tried it on.

Darlene Woods · October 2010

https://community.logos.com/discussion/comment/177237#Comment_177237

830418.Logos4.log

3617.Logos4Crash.txt

I was viewing The Bible and its Story, Volume 2; The Law, Leviticus to Deuteronomy. Francis R. niglutsch; NY, NY by C. Horne and J. Bewer (1910;2009). When I try to copy the capture shot from the screen this program won't let me upload it or paste it. When I try to drag and drop into this window it completely shuts this site down and takes me out. I tried the regular copy and paste, but the paste option is not available; I tried the word doc and it will not work either. I'll try to send it next, but not on this one because I don't want to redo this for the third time.

Darlene Woods · October 2010

https://community.logos.com/discussion/comment/177298#Comment_177298

Just to clarify: The stuff about the capture shot is obviously for turning this information to you. On the software itself, I selected the resource button within the document window. Went to the next screen which had the citation material. When I clicked on the copy button everything froze.

Dave Hooton · October 2010

https://community.logos.com/discussion/comment/177303#Comment_177303

To capture and upload a screen shot see this wiki article. The logs provide the necessary information though. I cannot reproduce your problem in Windows XP but I have created a bug report on the wiki. If Logos do not respond here then you should contact Technical Support and quote this thread.

Darlene Woods · October 2010

https://community.logos.com/discussion/comment/177548#Comment_177548

Dave,

I used the snippit tool. I have it as a capture shot and as a word doc. Neither of them would load onto LOGOS to send to this posting site. It would not work.

Rosie Perera · October 2010

https://community.logos.com/discussion/comment/177885#Comment_177885

Darlene,

Here's how to upload an image to this forum (copied from the end of http://wiki.logos.com/Screenshot):

Uploading to the Forum

Hit reply to respond to a message (or create a new message)
Locate the paperclip icon and click it
This will bring up the attachment dialog
Click Browse to locate your image, adust the Max width and height if you want to change scaling (not normally necessary).
click INSERT.
Voila!

Darlene Woods · October 2010

https://community.logos.com/discussion/comment/177948#Comment_177948

Hello Rosie,

As I posted earlier, I have already done all that. It will not load into the window no matter which way I try. It closes the window down.

MJ. Smith · October 2010

https://community.logos.com/discussion/comment/178019#Comment_178019

Darlene Woods said:

Hello Rosie,

As I posted earlier, I have already done all that. It will not load into the window no matter which way I try. It closes the window down.

Some file types don't work directly - you need to zip the file to be able to upload it.

Rosie Perera · October 2010

https://community.logos.com/discussion/comment/178088#Comment_178088

MJ. Smith said:

Darlene Woods said:

Hello Rosie,

As I posted earlier, I have already done all that. It will not load into the window no matter which way I try. It closes the window down.

Some file types don't work directly - you need to zip the file to be able to upload it.

Ah, yes. I forgot about that. Here's how to "zip" a file, in case you didn't know.

Floyd Johnson · October 2010

https://community.logos.com/discussion/comment/178088#Comment_178088

Darlene:

Some of the MVPs are in a better position to solve your problem. However, not knowing when your paper is due, I wanted to remind you that you could type the citation into MS Word manually - so as to not delay the paper. This is one of those things that is obvious, but easily overlooked in the midst of trying to solve a technological problem.

Good luck on the paper.

Melissa Snyder · October 2010

Darlene ~ Apparently our techs already reported this to development, as there is an open case on it. I've added a link to this thread. There's no need for a screenshot. Thanks.

Todd White · October 2010

Darlene Woods said:
When I went to copy the "cite" material, the program froze.

A workaround, until we fix this issue, is to open Program Settings in the Tools menu. Change the Citation Style to something and change it back. Let me know if that fixes the issue for you.