Why are Logos 10 owners not eligible for the free trial?

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Comments

  • Aaron Hamilton
    Aaron Hamilton Member Posts: 817 ✭✭✭

    This is interesting and helpful information. Honestly, I never viewed the free trial as a perk (I don't think most companies use it as a perk, but rather as a marketing technique). Rather, I saw it as an incentive to encourage new signups from both new and existing customers, hoping that some or many of those customers would become paying customers. Now that I know you see it as a perk, specifically as a perk for new customers, that helps me to understand your decision.

  • TWBeining
    TWBeining Member Posts: 50 ✭✭
    edited December 3

    @EastTN Let me shed a bit of light on how I actually did my Bible programs.

    First, I have three that all get used daily at some point. One is company-A, the one's with the oil lamp: Two is company FL/L, they are the blue one with the Cross: Three is company-OT, they are the one with the olive tree.

    None of the three have all the same books. Some books are the same but not many.

    My goto is company-A, the books in it were not available in company FL/L at the time I built it up. Company-FL/L even though I have had it the longest is my second choice. It is built to be very well rounded in all denominations. Company-OT I basic use on my iPad and phone to just sit and read with (or I use a real paper book). Sometimes some simple studies.

    At one time WordSearch was my goto up until they were bought out by company-FL/L.

    Anyway, I use company-A and company FL/L side by side on two monitors. For deep stuff I always go to Company-A first. If I can't do what I need to do then I go to the other.

    I could have used either company-A or company-FL/L on my phone and iPad but I don't care much for either one of their mobile apps.

    Lot of gibberish but I hope you get an idea of how I use them. Just remember not all the resources are duplicated. It works out really well.

  • Frank Sauer
    Frank Sauer Member Posts: 1,641 ✭✭✭

    I appreciate your response @Mark Barnes (Logos) and I will give you the benefit of the doubt in relation to your statements. However, once I as a long term customer feel as valued as new customers, I'll be the first to publicly acknowledge it here....

    While the LFL is a benefit for L10 owners, it also took a LOT of pushback to be offered... So I will give a little credit for responding to the pushback, but understand that the fact we needed that pushback to at least get the LFL is an example of why some of us feel like we aren't valued as much.

    Add in the fact that we are now being asked to pay for Feature Parity of Features we own.... Also not a great way of showing the appreciation...

    Expecting us to have to change our workflows for the sake of making things easier for new users.... While some have grown to adapt and even enjoy the Dynamic Toolbar, some just want efficient use and to not have to change their Layouts on top of it. Then possibly having to be stuck on Version 36 if we want to avoid it....

    Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 15 & Android 14

  • Steven MacDonald
    Steven MacDonald Member Posts: 219 ✭✭

    @Mark Barnes (Logos) I do appreciate your elaborating on the current thinking. I do have one thought to consider. A decent number of us paid for early access and ket rolling once the subscription plan became live. And again, I appreciate the concession of adding the fallback license. However, many Logos customers apparently were not clear on what was coming and were never a part of early access. So it would make sense to give them 30 days to kick the tires and see if it something they are interested in. Or even 14 days or 7 days. It could build some good feelings from those who would like to give it a try. And hopefully that would pay off and you get some more customers. Just my two cents.