Mobile Audio does not keep place in book

Jake Engen
Jake Engen Member Posts: 5 ✭✭
in English Forum

I have had a problem when I list to a book on mobile and then come back to the app later. It does not save the spot in the book that I stopped at, but reverts back to the original page. If I click the x on the audio box below and scroll a little, it will save my spot though. Any fix for this?

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  • Aaron Hamilton
    Aaron Hamilton Member Posts: 906 ✭✭✭

    I am not able to reproduce this problem. It sounds like you may have a syncing issue. If your mobile device is not syncing properly, you can sync it manually before closing the book by clicking "More" in the bottom right corner, then "Sync your data".

  • Jake Engen
    Jake Engen Member Posts: 5 ✭✭
    edited December 16

    Thanks Aaron! I will try this, I noticed that my sync button has a red exclamation point next to it even after I click sync. Does that tell me something is wrong? I don't have any other issues with data from my mobile app syncing to my desktop version.

  • Aaron Hamilton
    Aaron Hamilton Member Posts: 906 ✭✭✭
    https://community.logos.com/discussion/comment/1349464#Comment_1349464

    Yes, that would indicate a syncing error. Any number of issues could be causing this. If syncing works at home on wifi, but not on the road you may have a connectivity issue. I would call tech support if the problem persists.

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