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Amd 9 Ryzen problem?

xnman

Trying to install Logos on AMD 9 Ryzen machine. Get message: "Setup was unable to download a required file".

Any suggestions/Help??? Thanks!

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xnman

Just a note about what I found out the hard way….

I bought a new computer, fired it up and started putting my stuff on it. Eventually, I came to Logos and went through the installation process… BUT I could not sign into Logos. I tried everything I knew, but could not sign in. That was yesterday.

Today, I noticed my time and date was wrong, so I corrected it. This seems odd to me, but when I tried to sign into Logos after that, Logos worked??? Go figure???

So if you can't sign into Logos on a new computer, make sure your date and time are right! 😎

All comments

Graham Criddle

Have a look at https://support.logos.com/hc/en-us/articles/360008567331-Problems-with-Logos-Setup-or-Updating-Logos and see if any of the suggestions there help.

Note there are two tabs - one for common issues and one for less common.

xnman

As always, thanks Graham!

xnman

Just a note about what I found out the hard way….

Today, I noticed my time and date was wrong, so I corrected it. This seems odd to me, but when I tried to sign into Logos after that, Logos worked??? Go figure???

So if you can't sign into Logos on a new computer, make sure your date and time are right! 😎

xnman

I've normally bought computers with Intel processors. My previous one was an Intel i7. Still got it and love it, it works good. But this time I bought an AMD 9 Ryzen processor. I didn't run specs but this AMD blows my Intel out of the water! Amazingly fast! And a lot cheaper! 😎

mab

AMD has eaten more than a little of Intel's lunch. Glad you like your new machine.

Justin Gatlin

https://community.logos.com/discussion/comment/1349810#Comment_1349810

As weird as it seems, verifying that time stamps are reasonably accurate is an important security measure. It keeps a malicious person from copying your packets and using them to impersonate you later and means that your computer knows that the security certificates you are getting are not expired but hiding behind a broken clock. Lots of things will fail if the clock is way off.

You can read about one relevant issue here https://en.m.wikipedia.org/wiki/Replay_attack#Prevention_and_countermeasures