why can't I open my logos on windows 11

Candy Garcia

I bought a new computer that has Windows 11 on it. but when I try to open my logos it keeps sending me to Microsoft Store and saying that it is not found. How can I bypass that?

Aaron Hamilton

Windows 11 s mode only allows apps from the Microsoft Store.

Please see the following website for next steps: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307

Understand that once you switch out of s mode you will be unable to switch back.

Aaron Hamilton

If you haven't already, I would recommend going through these steps: https://www.logos.com/install

Candy Garcia

I tried to download it again. It told me to get out of s mode which I did and it still keeps opening up the microsoft store and saying it doesn't have Logos in it.

Candy Garcia

I have it on my other older computer and it works on it but I can't transfer it to my new windows 11 pc

Aaron Hamilton

Windows 11 s mode only allows apps from the Microsoft Store.

Please see the following website for next steps: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307

Understand that once you switch out of s mode you will be unable to switch back.

Candy Garcia

I already switched out. But it still gives me that message.

Aaron Hamilton

https://community.logos.com/discussion/comment/1358297#Comment_1358297

If it is still saying that you need to switch out of S mode, then I would recommend turning to Microsoft or the manufacturer of your computer for support.

Bernhard

Did you restart the computer? (I don't know anything about S mode, but if you didn't restart, that might help)