Hi John and welcome to the forum!
Some more information would probably help us diagnose. 1.) How are you getting your video feed to your TV monitors? (HDMI, NDI, etc)
2.) Is it unique to Proclaim? For example, if you are running Proclaim (to simulate resource usage) and then open a Youtube video and try to play it on the same monitor, is it choppy too? If it is still choppy, your computer's memory or graphics card may be overtaxed. 3.) Are the videos saved to your computer, or are you providing a webpage? Is Proclaim trying to sync at the same time as you are trying to play? That can cause problems, so I usually select "use on this computer only" when trying to add something at the last minute. If you can save your log files and post them here, that might be helpful too. This is mostly a peer support forum, although staff does drop in occasionally, so if you submit it instead of downloading it, we will not have access to it. There are directions here:
https://support.proclaim.logos.com/hc/en-us/articles/19864624502285-How-Do-I-Submit-Log-Files
I downloaded the Proclaim Plugin from the Elgato Marketplace but I can't get any buttons to work to control anything. How do I get this working?
I am still very inexperienced with Proclaim, but wondering if I can import recorded instrumental music to play in concert with the slide presentation. For example, I currently have the lyrics inserted in my Proclaim presentation for Amazing Grace and have a music file on my laptop with the instumental music (previously…
Have changed the title of a song in both the order of service and song edit window but it doesn't seem to be updating the song title on the library. Have followed the instructions for removing custom titles but it still doesn't seem to come up when I search for the new title. Previously it just synced the new title…
Hello, I noticed that we can no longer click on a slide on the left side of our screen (service screen) to change slides. We can only change slides if we click on the main slide to the right while we are on air. Is there a setting that needs to be changed in order to allow us to do this?
I'd like to play a background song while the announcement are scrolling during our service. The background audio I've chosen is a good file (mp3, plays in Apple Music) and I've selected from the little speaker icon beside the content announement. My computer's audio plays music…. I'm so confused - what's happening? What am…
