Issues with video showing up choppy on our TV monitors. Is there any fix for that?

John Shelott
John Shelott Unconfirmed, Member Posts: 1 ✭
in Proclaim Forum

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  • Justin Gatlin
    Justin Gatlin Member, MVP Posts: 2,189
    edited March 5

    Hi John and welcome to the forum!

    Some more information would probably help us diagnose.
    1.) How are you getting your video feed to your TV monitors? (HDMI, NDI, etc)

    2.) Is it unique to Proclaim? For example, if you are running Proclaim (to simulate resource usage) and then open a Youtube video and try to play it on the same monitor, is it choppy too? If it is still choppy, your computer's memory or graphics card may be overtaxed.

    3.) Are the videos saved to your computer, or are you providing a webpage? Is Proclaim trying to sync at the same time as you are trying to play? That can cause problems, so I usually select "use on this computer only" when trying to add something at the last minute.

    If you can save your log files and post them here, that might be helpful too. This is mostly a peer support forum, although staff does drop in occasionally, so if you submit it instead of downloading it, we will not have access to it. There are directions here:

    https://support.proclaim.logos.com/hc/en-us/articles/19864624502285-How-Do-I-Submit-Log-Files

    Using Logos as a pastor, seminary professor, and Tyndale author

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