Subscription Issues

Christopher Clarke

Can anyone help I have had to update my payment details but my proclaim software has not updated and it keeps asking to purchase a new subscription or have the watermark.

Is there something that I'm doing wrong?

I've tried reinstalling the software with no joy.

Can anyone help?

Justin Gatlin

Hi Christopher, this thread may help. I put some screenshots there showing how to check your team:

https://community.logos.com/discussion/247167/my-new-macbook-will-not-recognize-my-proclaim-subscription

If not, email cs@logos.com.