Inability to Upload content

Same issue as the thread from Isaac Cantrell on Mar 19 2022, except this started on my PC last year (2024).

The other 3 computers that run proclaim during the service have no upload issues, however my PC in my office won't upload any longer.

it used to upload correctly, but now just sits with zero upload. I've worked around this by saving video's to a common cloud file and then uploading from another PC, but this is a bug nuisance especially if I'm taking my PC to a nursing home to conduct a service.

I suspect my antivirus program Bitdefender might be the culprit but can't be sure. I've setup a work profile that includes Proclaim but this hasn't helped.

any ideas?

I've included the log.

Proclaim Logs - Mark Harris.zip

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Graham Criddle

Welcome @Mark Harris - and sorry you are having problems.

This post has been moved to the Proclaim forum.

I would have expected there to be a Proclaim.log file but I couldn't see one, which seems strange, so I'm not sure if this is showing the most current information. Was there one in that folder at all?

except this started on my PC last year (2024).

it used to upload correctly, but now just sits with zero upload

Do you mean it hasn't upload at all this year? If so, there should be information in the logs you have provided about this.

And do you know of any significant change to your computer around the time this started not working? Such as installing Bitdefender?

Graham

Mark Harris

I have used Bitdefender for years, although a few different versions.

The upload has not been happening for a long time now. perhaps a year. I'm too busy to remember.

I attached the Proclaim Log file to the previous post. I assume it didn't upload just like my videos etc.

I have attached the file again below. It is 568.29KB .zip file. It says it's uploaded to this comment, so I trust it has actually done so.

if not, if you have an email account that I can send the .zip file to that might help.

Regards,

Mark

Proclaim Logs - Mark Harris.zip

Graham Criddle

Apologies - the zip file uploaded fine to your post. It was just that it didn't contain a file called Proclaim.Log - which should be the most recent Proclaim log file. It does contain logs from previous instances of Proclaim running.

I'm afraid I can't see anything in those that would explain what is going on - hopefully someone from the Proclaim team will be able to do so.