The current subscription enrollment process lacks the transparency and explicit consent that customers deserve. I would like to suggest the following improvements:
1. Clear, separate opt-in at checkout — When a non-subscriber attempts to claim a subscriber-exclusive free book, the checkout page must clearly disclose that a subscription enrollment is involved. The customer should be required to actively check a box stating: "I agree to enroll in a paid subscription plan." If the customer does not agree to subscribe, the subscriber-exclusive free book should not be made available — and this condition should be clearly communicated before they proceed.
2. Prominent pre-trial disclosure — Before the free trial begins, Logos should send a clear, standalone confirmation email specifying the subscription plan name, the monthly charge amount, and the exact date on which the trial will end.
3. Explicit re-consent required after free trial — At least 5–7 days before the free trial ends, Logos should send an email asking the customer whether they wish to continue with a paid subscription. If the customer actively chooses to subscribe, the service continues. If no action is taken, the service should automatically end. Automatically converting a free trial into a paid subscription without the customer's explicit re-consent should not be permitted under any circumstances.
4. Easy cancellation access — Consistent with the FTC's "Click-to-Cancel" rule, cancellation should be as simple and accessible as the original enrollment process.
These are not extraordinary requests. They reflect the standard of transparency and respect for customers that many trusted service providers already uphold. Implementing these changes would not only bring Logos into clearer alignment with consumer protection standards, but would also reinforce the integrity and trustworthiness that a faith-based organization like Logos should exemplify.
Thank you for considering this feedback.
