Apostolic Fathers Greek-English Interlinear?
Comments
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The question that Rick and the guys are trying to figure out is not whether we will get the interlinear resource or not (we have that), but rather will we get Lake's Apostolic Fathers or not? Having the interlinear database as we do now wont do us any good because we need Lake's Apostolic Father to use the resource. Hope that helps, its rather complicated, but it makes a lot more senes than the old way.
Thanks for your patience as I dug around on this one.
As Craig notes, the issue is a conflict in the collection contents. Amidst the flurry of Monday, I was able to talk to the necessary folks and confirm the situation.
The comparison chart has an error here. The Apostolic Fathers Reverse Interlinear should be only in Platinum and Portfolio, along with Lake's edition of the Apostolic Fathers.
However, if you upgraded to Gold or Silver expecting to get the Apostolic Fathers Reverse Interlinear functionality, you're not in the cold. We'll unlock those for you. Robert, Craig and Todd, I've notified our customer service department that you three specifically should have the necessary version of Lake's Apostolic Fathers unlocked. I can't say when it'll happen (they're swamped, as I'm sure you can imagine). You might want to give them a day or so and zap an email their way about it (unless you magically get the resources downloaded at some point), making sure to point them to this thread. I've also alerted them to the general situation so they can be aware of it if it comes up for others.
The comparison chart should be corrected, hopefully sometime today, to reflect this information, and our Marketing department should be making any other necessary corrections to related material.
Thanks again for bearing with us while we figured this one out. You guys are awesome.
Rick Brannan
Data Wrangler, Faithlife
My books in print0 -
Bummer. I was hoping Logos would get this resolved and we Gold users would be rejoicing. :-) Mistakes happen. God bless!
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Bummer. I was hoping Logos would get this resolved and we Gold users would be rejoicing. :-) Mistakes happen. God bless!
Thanks for the grace, Joseph. If you upgraded to Gold thinking you'd get the functionality of the reverse interlinear with the Apostolic Fathers and didn't, then do contact our customer service department. They're slammed (understandably) but will do their best to help you with this one in a timely manner.
Rick Brannan
Data Wrangler, Faithlife
My books in print0 -
Rick, thank you for solving that problem in such a way. You are just awesome people. I have the reversed interlinear in my Platinum but when I open it, the sector for Interlinear is just empty. See the picture:
Bohuslav
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Rick,
This is more than gracious on Logos' part. My many thanks to you for taking the time to look into this amidst what must be a very hectic couple of days. Hope you are managing the chaos!
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Robert, Craig and Todd, I've notified our customer service department that you three specifically should have the necessary version of Lake's Apostolic Fathers unlocked.
Rick,
Continually over the course of this beta program and now I'm in awe of the graciousness of the Logos staff.
thank you thank you thank you.
bob
PS: you know...now that I think about it...I think I saw HALOT mentioned too [6]
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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Rick, thank you for solving that problem in such a way. You are just awesome people. I have the reversed interlinear in my Platinum but when I open it, the sector for Interlinear is just empty. See the picture:
Hi Bohuslav.
This is an issue I'm still waiting to hear on. Basically, I think somehow old versions of Lake's Apostolic Fathers for English and Lake's Apostolic Fathers for Greek slipped in the mix. I don't believe those newer versions are available for download yet. I know when I was able to get the newer versions the problem was solved -- but I can't distribute those versions.
I'll ask again about this; thanks for the reminder.
Rick Brannan
Data Wrangler, Faithlife
My books in print0 -
This is an issue I'm still waiting to hear on. Basically, I think somehow old versions of Lake's Apostolic Fathers for English and Lake's Apostolic Fathers for Greek slipped in the mix. I don't believe those newer versions are available for download yet. I know when I was able to get the newer versions the problem was solved -- but I can't distribute those versions.
I'll ask again about this; thanks for the reminder.
I'm the guy Rick's been asking about this and I haven't been able to look into it until now. It looks like I published an incorrect build of Lake's (English); if this turns out to be the actual problem, we can re-publish the correct version this afternoon and correct the problem.
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. It looks like I published an incorrect build of Lake's (English)
10 days on the help desk for you!
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. It looks like I published an incorrect build of Lake's (English)
10 days on the help desk for you!
It's fixed now! (With a 4MB update of the two Lake resources). Can my sentence be commuted to just five days?
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. It looks like I published an incorrect build of Lake's (English)
10 days on the help desk for you!
Well, if he would've done that he wouldn't have been able to publish the new versions of Lake's English and Lake's Greek. And then you wouldn't be able to "update now" to pull them down. Bradley says it should be about a 4MB download.
Rick Brannan
Data Wrangler, Faithlife
My books in print0 -
This is an issue I'm still waiting to hear on. Basically, I think somehow old versions of Lake's Apostolic Fathers for English and Lake's Apostolic Fathers for Greek slipped in the mix. I don't believe those newer versions are available for download yet. I know when I was able to get the newer versions the problem was solved -- but I can't distribute those versions.
I'll ask again about this; thanks for the reminder.
I'm the guy Rick's been asking about this and I haven't been able to look into it until now. It looks like I published an incorrect build of Lake's (English); if this turns out to be the actual problem, we can re-publish the correct version this afternoon and correct the problem.
Thanks... Now my other question: I have Platinum now, but I don't have Lake's AF Greek. Just the English. Should I have the Lake Greek too? I can't tell from the list of resources which is which:
I own Holmes in Greek and English from an earlier purchase.
I got Lightfoot in Greek and English from the Gold LE upgrade.
So it looks to me like I should get some AF Greek text for getting platinum, but I can't tell which one. Lake, right?EDIT: Nevermind...picked it up with the latest update. Thanks!
MacBook Pro (2019), ThinkPad E540
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. It looks like I published an incorrect build of Lake's (English)
10 days on the help desk for you!
Bradley.... I am voting for the 7 night 8 day cruise in the Bahamas and Mexico myself.... sounds like an issue of over working to me [H]
I have said I am loving my LBS4 lately? And Thank You Logos!!!
Jim
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Can my sentence be commuted to just five days?
Considering all you've done for us in the past and your hard work, and long nights...how about we consider it time served?
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