Still Getting Discounts?
A few months ago, after my regular sales rep left Logos, I was told by another sales rep that Logos is no longer allowing them to give discounts on any resources even if you use the same sales person as a contact.
It sounds like, from another thread, that this may have been reversed or a miscommunication. Are people still getting discounts on resources simply by contacting their sales rep? I understand that sometimes Logos sends out private emails to certain people who have certain interests in areas (I get them occasionally too) but am curious if just calling a sales rep will still work. I have had to slow down quite a bit since I am thinking that community pricing and pre-pubs are about the only way to go for more expensive items.
Not trying to cause upheaval, just trying to get to the bottom of Logos' policy. Do I have to regularly buy large amounts etc? 
Comments
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I am still getting discounts, but I have placed large orders in the last few years. 2010 Christmas Master Collection being the largest single purchase in the last year. So when you asked if you have to regularly buy large amounts, I can only answer that from having purchased quite a bit.
I would NOT go by that thread! I would still contact a sales rep to see if it is true for you! It certainly can't hurt.
There are resources that I have been told that Logos cannot reduce any lower than what they are currently offered at.
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This is what I was told two weeks ago when I first contacted Jim-Ray about establishing a sales relationship (I had previously used another salesperson who is no longer at Logos):
[QUOTE]You should know, that at the beginning of this
year many of the discounts that "we salesmen" could offer have kind
of disappeared. There will still be
discounts available and I will still do my best to make sure that you do not
have any duplicates, but I just want to be straight-forward about discounts in
general ... they're not as forthcoming as they once were.[/QUOTE]This was specifically in reply to my comment to him that I wanted to work through a salesperson because I am planning on substantially expanding my library over the next several months and want to make sure that a) I don't order anything that I already have, b) I am made aware of any bundles/collections that contain the resources I'm interested in that may offer better bang for the buck than purchasing titles individually, and c) I don't miss out on any available discounts or sales being offered.
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Ron Keyston Jr said:
and want to make sure that a) I don't order anything that I already have
The Logos website has made great strides towards averting that with the greyed-out "Buy" boxes. But the feature is not universally reliable. I usually double-check my library just before submitting an order. It is very embarrassing to request a refund based on duplicate purchasing. (3x now, [:$][:$][:$])
Ron Keyston Jr said:I don't miss out on any available discounts or sales being offered.
I have never paid more when using a salesman. And Dave Kaplan is much more personable than automated checkout. [C].
Logos 7 Collectors Edition
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Matthew C Jones said:
The Logos website has made great strides towards averting that with the greyed-out "Buy" boxes. But the feature is not universally reliable. I usually double-check my library just before submitting an order. It is very embarrassing to request a refund based on duplicate purchasing. (3x now,
)Which is why I've been going through a salesperson rather than fully trusting the website [:)]...I also double and triple check my library before each purchase [:)]
Matthew C Jones said:I have never paid more when using a salesman. And Dave Kaplan is much more personable than automated checkout.
.I agree...I was commenting specifically on the "special discounts" question. I know that you still get the best available deal (whatever that may be at any given time) through a salesperson.
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Ron Keyston Jr said:
I agree...I was commenting specifically on the "special discounts" question.
Yes, this is what I was asking about as well. I was really just curious and the copy/paste of the email that you posted summed up what I was told as well. Thanks!
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Santiago has just offered me a 25% discount on a small order (Wycliffe one volume OT and NT commentaries).
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nicky crane said:
Santiago
I, too, have Santiago as my salesman and I continue to get discounts. I have always been well satisfied with the prices he gives me. My advice to those who want the benefit of discounts-develop a working relationship with a sales person. I email Santiago when I want to place my pre-pub orders and he does it for me. Sure, I could do it myself via the internet but this is how I have chosen to do business with Logos.
EDIT: I just wanted to say a little more so that my original comment had more background information.
I have also noted that when I get the Logos newswire or other advertising from Logos with discounts, I would get that same discount through my sales person. When the Facebook special was running, I called my sales person because I do not do Facebook or any type of online social networking (per my husband's request), I was told that I could get the same discount as the Facebook offer through Sales. I call Sales when I have questions about new pre-pubs or something that I read on the Logos website-for instance, the two different Morris Proctor Camp Logos Live dvd series and how they differed. When the EEC came out, I wanted to talk about the pro's and con's of purchasing that resource given it was a large investment and over a decade. I stick with the same sales person and that is what I mean about developing a relationship. They earn a commission by selling and I get more information about the product and the opportunity to speak with a Logos employee about resources. Wherever I shop in my community, I develop relationships with sales personnel-my car dealer, the Meijer and Kroger cashiers, produce employees etc. I am a person who likes to relate and I always seem to have questions or need help with the U Scan its. C'est la vie, in my world.
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There's GOT to be a ounce worth of logic buried somewhere in this thread. Let me understand: if I simply order using Logos' vaunted internet system, I may pay higher. If I email, I could pay lower. If I tie up a Logos person with some chatting, I might pay even lower. And if I don't order at all (choosing to wait for a later sale), I might pay even less. This is absolutely amazing!
This weekend, I bought 4 JPS Torah volumes at 'full' price. I'd already zero'd out my save-money budget, but still had ample funds in my give-more-money-to-Logos budget. I noticed I could have 'called' or even bought the collection, gettiing 4 more volumes. But then I could not have used my give-more-money-to-Logos budget. I'm almost as swift as Logos!
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Santiago is also the Logos representative that provides me with exceptional service...[:D]
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Denise Barnhart said:
This weekend, I bought 4 JPS Torah volumes at 'full' price... I noticed I could have 'called' or even bought the collection, gettiing 4 more volumes.
Denise
I suggest giving Santiago Galeano a call or e-mail and ask to return the volumes you purchased over the weekend (it shouldn't be any problem) and get the Collection which as you said you would have been better off getting. If Santiago can get you a discount on the set, he certainly will; but at any rate, you will have the entire collection rather than just 4 volumes.
Here is his information. He is my personal Sales Rep. Ask him to be yours too!Santiago Galeano
Logos Bible Software - Direct Sales Manager
360-685-4429 Direct Line
1-800-875-6467 Ext. 2381
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Denise Barnhart said:
There's GOT to be a ounce worth of logic buried somewhere in this thread. Let me understand: if I simply order using Logos' vaunted internet system, I may pay higher. If I email, I could pay lower. If I tie up a Logos person with some chatting, I might pay even lower. And if I don't order at all (choosing to wait for a later sale), I might pay even less. This is absolutely amazing!
Denise, I'm with you, and if I were at Logos right now I'd cringe. This has been hashed around before and each time it smacks of unfairness. Logos offers sale prices and discounts to limited groups of people (perhaps even individuals) via email, so I wouldn't be surprised if they do this (at times) when people call in. I wouldn't blame people for feeling bad about this.
Just for your peace of mind, I have only twice called a rep and neither time would I have benefited from buying through them rather than over the Internet.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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I have a theory.........
The bigger the number at the bottom of your "Order History" summary, the sweeter the deals you get offered,
The only way you will know if this proves true is to try it for yourself.
Certain specials can't get discounted any further. {The Ultimate Archaeology Collection, Nelson 501 book unlock, John MacArthur Lifeworks 1 & 2 + Commentary combo. } The Christmas special was a flat price for everyone regardless of how many titles you already owned. Three of these four specials are no longer offered
When you see a great deal:
don't wait,
or hesitate.
Get it now,
before it's too late!I missed out on a "Protestant Theology Bundle" that had magnificent savings.
Logos 7 Collectors Edition
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Matthew C Jones said:
I have a theory.........
The bigger the number at the bottom of your "Order History" summary, the sweeter the deals you get offered,
The only way you will know if this proves true is to try it for yourself.
That is my theory also since this thread is revealing that some apparently get discounts while others don't. I've tried emailing sales in the past (it was actually replied to by Santiago and he explained the no more discounts policy after telling me that my "regular" salesman had left). The reply was very similar to the one posted by Ron above. I don't want to, nor can I afford to, buy bundles that I'll never use just as an experiment. I just wish that we could get this clarified.
Anyhow, I think this has answered my question and thanks all for the replies.
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Mark Smith said:
This has been hashed around before and each time it smacks of unfairness.
But Mark,
If Logos was "fair" across the board. they would have to raise sale prices for the seminary students & professors! Or they would have to extend Academic discounts to "Bible Institute" students & homeschoolers & Bible students in general. It is like the "fair use " doctrine in copyright law. What could you possibly use Logos for without learning something? ALL Logos users are "academics." All Logos use is educational.
If I own a donut shop and Mr Brown buys from me a couple times a month, I say "Thank you" and smile at him. When Mr Green arrives to pick up his daily order of 5 dozen I throw in an Apple fritter and a pound of Breakfast Blend coffee every now and then. (And when my 7 year ol niece comes in, I give her a donut & chocolate milk.) Matthew 20:1–16
Everyone who has posted praise and named "their" sales rep is guilty of the same behavior Logos gets criticized for. We reward "our" sales rep with repeat sales and public praise because we have been treated special. Usually the difference is in service rather than price. I can buy a cola from a vending machine or in a diner. The price may be the same but in the diner it is served in a glass and delivered to my table with a smile. After frequenting the diner enough times, the server may even sit at the table and ask how my family is. (That is why I buy through Dave Kaplan.)
Logos 7 Collectors Edition
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Also, I just want to reiterate that I have no problem with a business rewarding those who spend a lot of money with them. I also think that it is admirable that Logos helps students by offering discounts.
Edit: About four times a year I get a special "thank you" sale mailer from a local retailer that gives its regular customers a special by invitation only sale (usually an hour before their regular opening time) and I have and will continue to use it occasionally.
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Matthew C Jones said:
ALL Logos users are "academics."
I think that putting myself in that classification is a bit of a stretch! [:P]
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Matthew, what is unfair is that this isn't transparent as Denise was pointing out, and is available only through one channel. Only the people who call are rewarded and there is nothing about this stated anywhere. (And as i said, I was not been rewarded when I called.)
In your thinking it is OK to treat repeat customers nicely. Fine. Good business. But if I deserve to be treated nicely because of previous purchases, why am I only rewarded if I talk to a sales person? And why isn't this stated somewhere (even in an email to me)? If Logos wants to take into account my purchase history they could easily do so through the Internet. Why reward me only when I use the extra resources of talking through a sales rep?
It is not fair, and I think people will be upset about it. You probably are not because it seems to be working in your favor. May I suggest you've been 'bought'?
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Mark Smith said:
Why reward me only when I use the extra resources of talking through a sales rep?
Hi Mark, my understanding is that in the past, sales reps worked based on commission.
My experience from a different company's salesperson (he told me straightforward) that since he is on commission and if I agree to buy exclusively through him, with the exception of extended vacation or emergency situations, he would give me discounts on what he could. This is rewarding for the both of us. I'm sure that he could look at my previous purchases if he wants and see if I am keeping my commitment to him.
I think that I read in the forums quite some time ago that Logos sales reps have shifted from a commission based pay to more of a salary type. That is purely speculation though and have no idea if it is true or not.
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Rick Hypes said:
That is my theory also since this thread is revealing that some apparently get discounts while others don't. I've tried emailing sales in the past (it was actually replied to by Santiago and he explained the no more discounts policy after telling me that my "regular" salesman had left). The reply was very similar to the one posted by Ron above. I don't want to, nor can I afford to, buy bundles that I'll never use just as an experiment. I just wish that we could get this clarified.
It was only a theory. [:P] I heard a very similar statement from Dave (I think it was last summer.) Best as I can guess, there must have been a reorganization of the sales department structure and even the compensation arrangements. I don't think we are entitled to clarification of any private details (like pay rates, job performance, or reasons for separation from Logos.)
I have noticed the biggest & best deals I get on price savings originate with that certain workaholic VP of Sales guy.
Follow Logos closely and study the sale prices. A little planning will save you a bundle., I do not believe any sales rep can match the original Pre-Pub shipping price. But they help in planning and execution of buying strategies better than any computer can do.
Logos 7 Collectors Edition
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Mark Smith said:
Why reward me only when I use the extra resources of talking through a sales rep?
Well, that's easy: why do you think the sales rep is called sales rep? He/she will try to sell you more resources than you would have ordered without his/her help. You may be happy with these and if you feel you are treated right, rewarded for being a good customer, you will more likely come back to buy even more resources (after all, that's why Logos is in business, isn't it?) .
Have joy in the Lord!
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Mark Smith said:
In your thinking it is OK to treat repeat customers nicely. Fine. Good business. But if I deserve to be treated nicely because of previous purchases, why am I only rewarded if I talk to a sales person?
I hope I did not mislead you into thinking I spend hours each week bartering with Dave to save me $5 more. In reality, the salesmen seem to be go-getters. When Hermeneia Commentary was combined with Continental Commentary at a great intro price I publicly lamented in the forums that I had just bought Hermeneia alone from a third party.. I received an email from one of the sales reps offering me a generous discount on the Continental Commentary to add to my library. (I had to pass for budgetary reasons.)
You can reward yourself by buying CP & Pre-Pubs, and planning for sales. You already know 12 Days of Logos is coming in December. You know March Madness is in March. Then there are blog sales, Twitter sales, and "October Snapshot" plans.
In the words of a famous Marketing executive, "If the sale price was always available it wouldn't be a sale now, would it?"
Logos 7 Collectors Edition
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I forgot to ask, what do you mean by "bought"?
Mark Smith said:May I suggest you've been 'bought'?
I know I am "sold" on Logos. I have abandoned most of my hobbies & distractions for it. I have been creative in funding projects to build my library. I am blown away by the exponential increase in usefulness whenever I add to my library. (Just shy of 6000 now) I am eager to see what new titles will be published. I hope to get an iPad or "Droid Pad" someday. I have a bid on every CP title................. "Bought" - Maybe, "Sold" - Definitely!
Logos 7 Collectors Edition
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Matthew C Jones said:
ou can reward yourself by buying CP & Pre-Pubs, and planning for sales. You already know 12 Days of Logos is coming in December. You know March Madness is in March. Then there are blog sales, Twitter sales, and "October Snapshot" plans.
Indeed, and I do. I myself do not care if you or anyone else gets a better deal on a regular price item. I almost never buy anything except pre-pubs and great sales. Why would I buy at full price?
I have never complained about the sales open to all. I am not complaining here, either, because honestly it doesn't make a difference to me. But I understand Denise's concern that it seems unfair. It does to me.
As to being bought, what I meant was that your opinion about whether this is fair is influenced by the benefit you've received from the very thing I and others see as an inequity. Like buying someone's silence, Logos has bought your support of their practice. So I don't think of your opinion as unbiased. I expect you'd support the benefits and probably see nothing wrong with them. You do.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Mark Smith said:
I have never complained about the sales open to all. I am not complaining here, either, because honestly it doesn't make a difference to me. But I understand Denise's concern that it seems unfair. It does to me.
Phoning a sales rep is an option open to all who have a phone. Sure it may cost a fortune for one and not the other but life is not fair. Richard DeRuiter lives just 30 miles from Logos HQ (That is not fair.) Camp Logos came to OKC but not to many other towns. (That isn't fair.) Someone just discovered the Community Pricing program and missed out on the $1 & $4 titles while you and I locked them in. (That is not fair.)
I have roughly 150 separate orders in my history. I would guess 80% of them were "click & buy" automated sales in CP, Pre-Pub or various sales events. The "phone my sales rep" was usually a big ticket item or complicated order I needed help with. I can not prove I got any better deal than someone who emails sales or gets a direct marketing offer I didn't get. All I know is Logos treats me right. I'm pretty sure the seminary folk get better deals than me. Is it fair?
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Mark Smith said:
As to being bought, what I meant was that your opinion about whether this is fair is influenced by the benefit you've received from the very thing I and others see as an inequity. Like buying someone's silence, Logos has bought your support of their practice. So I don't think of your opinion as unbiased. I expect you'd support the benefits and probably see nothing wrong with them. You do.
Yes, I do. [:D] But my conscience hasn't been "bought" because I had no problem with the practice to begin with. It is like approaching the toll gate and choosing the fastest lane. There's nothing immoral about being observant or working toward a goal. It is related a lot to positioning. I will never die in a bar-room knife-fight because I don't go into bars and I don't carry a knife. I spent a day and a half last October creating my "Pre-Pub snapshot." I even shared a few tips to help others accomplish the same project and avoid some pitfalls. Several people thought I was a little nuts, greedy, or both. (They are right on one observation.)
When the sales avalanche started on "Black Friday" and rolled through "12 days of Logos", the "2010 Christmas Sale", Zondervan Bible Reference Bundle 2, "March Madness", "Twitter Like-a-Thon", and now continues with Anchor Yale Bible Reference Library.............. I hear many lament their inability to participate in the Pre-Pub & Community Pricing deals AND the sales. It becomes an either/or situation when it could have been "have-the-cake-&-eat-it-too."I don't think Logos is being unfair to anyone. Almost everyone could have done similar efforts these past 9 months.
- I encourage everyone to bid on Community Pricing titles.
- Sell your golf carts, movie collections, and surf boards.
- Vacation at home this year.
- Sell your hunting dog, or not.
Then you will be in position for the "next big sale." & give Dave Kaplan a call 800-875-6467 ext. 2304
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