iOS 5 Dumps Downloaded Books

Like many I jumped on the iOS 5 as soon as it was released. I am updating my iPhone now, but on my iPad the update erased all of my downloaded books despite the fact that iTunes says that the apps are being restored. The Logos app is here and working by I lost my downloaded books.

Anyone else seeing this?

Find more posts tagged with

Mobile App

Comments

Dr. Charles A. Wootten

Yes....I also lost the entire library unless I am not allowing enough time to load.

Dr. Charles A. Wootten

Perhaps we did not allow enough time? I now see the library and what I was reading. I'mnot sure yet about the downloaded books.

Alain Maashe

I lost my downloaded books too.I spent two hours re-downloaded my books, same thing happened the last time around.

It is still beyond my why Logos does not save our downloaded books list as part of our profile and even allow us to mark books from download fromthe Desktop app.

Randy Lane

Worse than that is that Apple doesn't allow you to back up the downloaded books.

I don't blame Logos. This is Apple's doing.

Alain Maashe

I blame Logos,

I also have an app from a competitor that is named after an oil producing tree. I did not have to re-download books or even sign up, I just opened the app and everything was there. I would not mind if Logos' app had to re-download the books, I just don't want to spend two hours doing it manually everything I re-install the app or upgrade the OS. It is not fun at all when you have thousands of books. This is why I did not even bother doing it with my android app.

April Pyle

All I see when I open the Logos app is, on the home screen, Find nearby presentations, and Vyrso is here. Nothing else. Library..nothing. I did get a message first thing that said it couldn't download the book, but I'd not asked for any specific book. How the heck do I get my Logos back on my phone. never mind downloaded books. I have no library period. Been sitting here a LONG time and still nothing. I don't even know where to go to begin downloading anything. This is ridiculous. I'm planning to buy the new 4S later this week. Guess I'd best forget having Logos on this phone til I can go get the new one Friday, and then forget it too?

I deleted the app and re-downloaded it. Now it won't let me log on. Says invalid username and password. username is email and I've got that right and I know I've got the password right too, but it won't take it. However, NOW, I have a free books. But none of my library. This is frustrating.

Greg Hoerter

I also get no library, nothing but a revolving circle. please help!

Jouni Stroja

Same as others, no library..... Hope someone has a fix soon....

Graham Criddle

I can't see my library on my iPad but I haven't upgraded it to IOS5 so - at least - part of the problem may be done to a server issue at Logos.

Graham

JimTowler

Same for me: no Library at all, but titles still show under recent. I am on an iPad1 and still iOS 4.x, so this is about Logos 1.8.1 and NOT about iOS 5!

Same problem...Upgrade my iPhone to iOS5 and now my Logos library is empty! Tried restarting the phone and that didn't work. I then deleted Logos and reinstalled it and now it says "Sign in Failed. Invalid username or password" yet I know they're correct.

Anyone figure out a fix yet?

Weird...now I can't log onto Logos with my Mac either! What's up with that?

Graham Criddle

So with Logos servers back up and working can anyone who has done the IOS5 upgrade comment on whether Logos downloaded books were actually lost?

Thanks, Graham

JT (alabama24)

So with Logos servers back up and working can anyone who has done the IOS5 upgrade comment on whether Logos downloaded books were actually lost?

Graham - Indeed, there seems to be a problem with how Logos stores resources on the mobile app. This is completely unrelated to the downed servers last night. I updated my iPad yesterday and lost my downloaded resources.

Randy Lane

I don't entirely hold Logos unresponsible. They should know what you have downloaded somehow.

But I find Apple far more irresponsible. There is no excuse for not being able to backup every last byte on the device, be it iPad or iPhone.

I repeat, no excuse!

Would you tolerate a backup system/process of your desktop or laptop if that system/process left out anything? I don't think so. If you do, you should not.

Mike Childs

Hmmm. I believe that I will pass on iOS5 until there is a solution to this. I have over 2,000 books on my iPad and do not have time to redownload everything.

What about Preseus and the Civil War Collection? How do you get that back? Is it even available for download?

Logos does need to find a solution that will automaticily download books so that one does not have to download 2,000 books individually. This is rediculous! I have already had to do it more than once in the past.

Randy Lane

Can "not" statements be applied in library searches? For example, I would like to scroll the iPad library without the Perseus books, which are so numerous that scrolling the library takes hours just to get through the alphbetical "A" listing. If the answer is yes, is there a guide for the library search function somewhere that might show other search syntax options, such as search criteria concantentation? That would alleviate some of the frustration with having to redownload everything. If not, take this a plea for more robust library search functions Logos.

Andrew Chuter

I agree with the sentiments expressed in this topic. Very disappointing. This is the third occasion when I have lost all my Logos downloaded books. This also happened this time with my material from one of the other major Bible programs but they provide the facility to download in one go all the books held on computer by wi-fi which is very straightforward.

Andrew Chuter

JT (alabama24)

I have over 2,000 books on my iPad

You individually downloaded all 2,000 books? Wow. That is Bulldog spirit. [:)]

Dave Dunkin (Logos)

Apple gives us several options for storing data in iOS applications: documents, application data, caches and temporary. Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes.

iOS 5 is the first version I'm aware of that required a full reinstall. All previous versions have been upgradable, leaving all app data in place. Developers were not given notice that iOS 5 would be different. Had we known, we could have accelerated our plans to make bulk downloading and/or redownloading easier.

Ben Phillips

Thanks Dave for the response. My apologies for the accusative tone the discussion took. I was just wondering why it happened and if it had a fix. Go figure that Apple changed things at the last moment. They did that with Lion and Microsoft did that with win 7. Too bad for the developers I guess. Thanks again for your work and I look forward to having a better download feature in the future. Love the app!

Ben

Jason Evans

Thanks Dave. It's awesome to understand things, but I've got one more question. Are they really thinking about adding a bulk download option? That would be awesome in my opinion.

JT (alabama24)

Are they really thinking about adding a bulk download option?

Jason - First, welcome to the forums!

To answer your question... According to his bio, Dave is the "Mobile software development lead for Logos Bible Software." So I think you can trust his comments. [;)]

Mark Barnes

Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes

I'm glad you did this, though understand the frustration of users with several hundred books to download. But It really would make sense if we could just tag books to be downloaded with a mobile-download tag - and if we downloaded those books manually, the app could add the tag for us. That way if this sort of thing happens again, we don't have to select the books for download again, they can re-download automatically. It would also mean that within our desktop app we could choose which books would download.

My iCloud backup clogged up completely because other apps aren't following these guidelines. One of my apps uploaded 2.9Gb to iCloud, and OliveTree's BibleReader uploaded nearly 800Mb. I've had to turn backup off for these and other apps.

Randy Lane

Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes

I'm glad you did this, though understand the frustration of users with several hundred books to download. But It really would make sense if we could just tag books to be downloaded with a mobile-download tag - and if we downloaded those books manually, the app could add the tag for us. That way if this sort of thing happens again, we don't have to select the books for download again, they can re-download automatically. It would also mean that within our desktop app we could choose which books would download.

My iCloud backup clogged up completely because other apps aren't following these guidelines. One of my apps uploaded 2.9Gb to iCloud, and OliveTree's BibleReader uploaded nearly 800Mb. I've had to turn backup off for these and other apps.

Yes.

I would like to see a lot of the the management and destination-routing functions available from a users Amazon account for Kindle(s) available to Logos users, both from our user accounts on Logos.com and from our desktops.

Beth

Yes, I had this same problem. All of my downloaded books and Bibles were not restored after I installed ios5. I opened the Logos app twice to see if it was just a glitch; it was not. So, I downloaded all of them again. I was surprised, to say the least, that this was necessary. So far, they are still there!

JT (alabama24)

Beth - In case you didn't read it, HERE is an official response from Logos.

Gerald P. Swetsky

I also upgraded to iOS 5.0 and didn't bother to check out Logos on my iPod.

Today's church service was a disaster. I don't care whose fault this is, hereafter I am forsaking my light iPod for my dependable NAS Bible. This isn't the first time my Logos app has let me down! Enough is enough!!

Gerry

Rev. Kelly Todd

Gerry, since this has been a known fact for several days now, you do don't have to look very far for whose fault this one is! Sometimes our own errors hurt more then those of others! Sorry that you got caught, not reading the forum.

Simon

A Solution

1) Tag all downloaded books and backup/sync tagged book list to Logos User Account. Allow this to be carried out on both the iOS device and Desktop app for convenience. (I.e. bulk tagging etc. not so easy on an iOS device as compared to the Desktop app)

2) Store books in Cache, Apple says so... (I.e. no choice but to comply here)

3) Build into Logos for iOS an Auto sync option much like already exists on Windows and OS X and already partially exists in iOS to resynce books if the cache is cleared and or if downloaded books have been updated.

4) If option 3) is not possible then simply build the same into the Logos iOS app so the app itself performs this operation either (user selectable) auto-magically on startup or manually via an alert on the opening page as is already carried out for updates available for downloaded books.

This then means in either case 3) or 4) above a user can set and forget while the Logos iOS app applies updates and or resyncs books. It might be nice to add a user alert notification via email or the new status messaging features in iOS to notify the user when the update / resync has completed.

Given the constraints imposed by Apple is there any other workable solution?

NOTE:-

Option 3) if possible, would be a more transparent user experience and could even be implemented to operate like the Desktop app at designated times during the day and or when the device is connected to power etc. etc. to minimise user impact.

Option 4) could
function in much the same way as Logos for iOS now functions with alerts
for book updates.

Franz Lippi

I think it would help if Logos would add a "Download all books" or "download * book" function in the MORE section.

With my 2000* books library this "effect" is a real pain....

Fred Greco

The real annoyance here is (1) the inability to batch download, and (2) the multi-step process that is required to download even one book. There has got to be an easier way to do that. Logos should get on that ASAP.

Benny Ng

That's it! Today is the last straw! I stayed up late to re-download about 150 books last night. I re-downloaded those books few times already in the past 2 weeks. However, due to the need to update a large app, and I forgot to check the amount of space left on my iPad before launching the update, iOS automatically removed ALL 150 books that I downloaded last night from Logos!

Until either Logos or Apple fix this mess, I'll stick to Logos on my PC.

Bob Carnahan

Interesting posts. Does anyone know if this happens on purchased packages for the desktop if you upgrade your OS?

Blessings,

-Bob

Benny Ng

Good news! Apple solved this issue by introducing: "don’t-purge, don’t-back-up file store" in iOS 5.0.1 that's currently under beta testing. It should be released soon. Hopefully Logos will then be updated to use this new file store.

http://developer.apple.com/news/index.php?id=11032011a

Gerald P. Swetsky

Okay, a friend at church gave me the password to one of the wi-fi points in the church. so I decided to give my Logos app one more try. I successfully logged in, brought up the Logos app, checked that Logos had my correct information. All was okay until I hit the library button - nothing. The screen is blank, though I own over 1,200 resources. If I touch on "Recent Books", it shows me a handful of books which I can access, but touching "Library" brings up nothing but a blank window.

Now I'm home and on my own wireless connection my library is still blank. Yes, it used to work, but not now. I'm sure glad my Logos desktop software works better than this. Also I'm glad I had my Bible with me today.

Gerry