iOS 5 Dumps Downloaded Books
Like many I jumped on the iOS 5 as soon as it was released. I am updating my iPhone now, but on my iPad the update erased all of my downloaded books despite the fact that iTunes says that the apps are being restored. The Logos app is here and working by I lost my downloaded books.
Anyone else seeing this?
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I blame Logos,
I also have an app from a competitor that is named after an oil producing tree. I did not have to re-download books or even sign up, I just opened the app and everything was there. I would not mind if Logos' app had to re-download the books, I just don't want to spend two hours doing it manually everything I re-install the app or upgrade the OS. It is not fun at all when you have thousands of books. This is why I did not even bother doing it with my android app.
I don't entirely hold Logos unresponsible. They should know what you have downloaded somehow.
But I find Apple far more irresponsible. There is no excuse for not being able to backup every last byte on the device, be it iPad or iPhone.
I repeat, no excuse!
Would you tolerate a backup system/process of your desktop or laptop if that system/process left out anything? I don't think so. If you do, you should not.
All I see when I open the Logos app is, on the home screen, Find nearby presentations, and Vyrso is here. Nothing else. Library..nothing. I did get a message first thing that said it couldn't download the book, but I'd not asked for any specific book. How the heck do I get my Logos back on my phone. never mind downloaded books. I have no library period. Been sitting here a LONG time and still nothing. I don't even know where to go to begin downloading anything. This is ridiculous. I'm planning to buy the new 4S later this week. Guess I'd best forget having Logos on this phone til I can go get the new one Friday, and then forget it too?
I deleted the app and re-downloaded it. Now it won't let me log on. Says invalid username and password. username is email and I've got that right and I know I've got the password right too, but it won't take it. However, NOW, I have a free books. But none of my library. This is frustrating.
April
So with Logos servers back up and working can anyone who has done the IOS5 upgrade comment on whether Logos downloaded books were actually lost?
Graham - Indeed, there seems to be a problem with how Logos stores resources on the mobile app. This is completely unrelated to the downed servers last night. I updated my iPad yesterday and lost my downloaded resources.
macOS, iOS & iPadOS |Logs| Install
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Hmmm. I believe that I will pass on iOS5 until there is a solution to this. I have over 2,000 books on my iPad and do not have time to redownload everything.
What about Preseus and the Civil War Collection? How do you get that back? Is it even available for download?
Logos does need to find a solution that will automaticily download books so that one does not have to download 2,000 books individually. This is rediculous! I have already had to do it more than once in the past.
"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley
Can "not" statements be applied in library searches? For example, I would like to scroll the iPad library without the Perseus books, which are so numerous that scrolling the library takes hours just to get through the alphbetical "A" listing. If the answer is yes, is there a guide for the library search function somewhere that might show other search syntax options, such as search criteria concantentation? That would alleviate some of the frustration with having to redownload everything. If not, take this a plea for more robust library search functions Logos.
I agree with the sentiments expressed in this topic. Very disappointing. This is the third occasion when I have lost all my Logos downloaded books. This also happened this time with my material from one of the other major Bible programs but they provide the facility to download in one go all the books held on computer by wi-fi which is very straightforward.
Andrew Chuter
I have over 2,000 books on my iPad
You individually downloaded all 2,000 books? Wow. That is Bulldog spirit. [:)]
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
Apple gives us several options for storing data in iOS applications: documents, application data, caches and temporary. Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes.
iOS 5 is the first version I'm aware of that required a full reinstall. All previous versions have been upgradable, leaving all app data in place. Developers were not given notice that iOS 5 would be different. Had we known, we could have accelerated our plans to make bulk downloading and/or redownloading easier.
Thanks Dave for the response. My apologies for the accusative tone the discussion took. I was just wondering why it happened and if it had a fix. Go figure that Apple changed things at the last moment. They did that with Lion and Microsoft did that with win 7. Too bad for the developers I guess. Thanks again for your work and I look forward to having a better download feature in the future. Love the app!
Ben
Are they really thinking about adding a bulk download option?
Jason - First, welcome to the forums!
To answer your question... According to his bio, Dave is the "Mobile software development lead for Logos Bible Software." So I think you can trust his comments. [;)]
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes
I'm glad you did this, though understand the frustration of users with several hundred books to download. But It really would make sense if we could just tag books to be downloaded with a mobile-download tag - and if we downloaded those books manually, the app could add the tag for us. That way if this sort of thing happens again, we don't have to select the books for download again, they can re-download automatically. It would also mean that within our desktop app we could choose which books would download.
My iCloud backup clogged up completely because other apps aren't following these guidelines. One of my apps uploaded 2.9Gb to iCloud, and OliveTree's BibleReader uploaded nearly 800Mb. I've had to turn backup off for these and other apps.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunesI'm glad you did this, though understand the frustration of users with several hundred books to download. But It really would make sense if we could just tag books to be downloaded with a mobile-download tag - and if we downloaded those books manually, the app could add the tag for us. That way if this sort of thing happens again, we don't have to select the books for download again, they can re-download automatically. It would also mean that within our desktop app we could choose which books would download.
My iCloud backup clogged up completely because other apps aren't following these guidelines. One of my apps uploaded 2.9Gb to iCloud, and OliveTree's BibleReader uploaded nearly 800Mb. I've had to turn backup off for these and other apps.
Yes.
I would like to see a lot of the the management and destination-routing functions available from a users Amazon account for Kindle(s) available to Logos users, both from our user accounts on Logos.com and from our desktops.
Apple gives us several options for storing data in iOS applications: documents, application data, caches and temporary. Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes.
iOS 5 is the first version I'm aware of that required a full reinstall. All previous versions have been upgradable, leaving all app data in place. Developers were not given notice that iOS 5 would be different. Had we known, we could have accelerated our plans to make bulk downloading and/or redownloading easier.
Very excited about the bulk download!
Here is a blog post by the creator of Instapaper that expands greatly upon what Dave said above: http://www.marco.org/2011/10/13/ios5-caches-cleaning. What happened to Logos is obviously a problem that several developers are having to address. Come on Apple, fix this!
What happened to Logos is obviously a problem that several developers are having to address. Come on Apple, fix this!
True, and shame on Apple for making changes without thinking through the consequences. That said, Logos could have partially mitigated the problem by at least storing the list of which files we wanted downloading in our documents folder. That way we'd still have to redownload the files, but at least we wouldn't have to select them all manually again.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
Wow Apple and Logos! How about better tools and full backup options please. I am support being able to download offline books based on a tag, or better, a collection that we can define. I really do not want ALL titles offline based on how poorly the app seemed to handle the startup processing last time I had some 2000 titles. Well we are about backups and loss of data, please add a real backup/export and restore/import for user-data. The Apple and Logos clouds are not a backup - just a sync method.
To Bob and Dave:
This re-download process is extremely time consuming and totally avoidable. I sincerely hope that this is the very last we have to do this again. Please fix the download process as a high priority.
Please understand that many (most) of us either cannot afford or do not want to have a 3G plan to go with the iPad / iPod Touch, so offline usability is extremely important to us. Please add more features (such as real search, passage guide, text comparison, etc) to the offline mode of the mobile apps.
Thanks!
Peter
Maybe Logos could keep a list of the downloaded books on our account page. After I upgraded to iOS5, and I opened Read It Later, it prompted me that I would need to redownload all the articles that I had on the Itouch as they were not backed up. Since the articles are available on the server it was just a matter of selecting to download the list and wait for the articles to come back.
Yes, I had this same problem. All of my downloaded books and Bibles were not restored after I installed ios5. I opened the Logos app twice to see if it was just a glitch; it was not. So, I downloaded all of them again. I was surprised, to say the least, that this was necessary. So far, they are still there!
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!
Gerry, since this has been a known fact for several days now, you do don't have to look very far for whose fault this one is! Sometimes our own errors hurt more then those of others! Sorry that you got caught, not reading the forum.
A Solution
1) Tag all downloaded books and backup/sync tagged book list to Logos User Account. Allow this to be carried out on both the iOS device and Desktop app for convenience. (I.e. bulk tagging etc. not so easy on an iOS device as compared to the Desktop app)
2) Store books in Cache, Apple says so... (I.e. no choice but to comply here)
3) Build into Logos for iOS an Auto sync option much like already exists on Windows and OS X and already partially exists in iOS to resynce books if the cache is cleared and or if downloaded books have been updated.
4) If option 3) is not possible then simply build the same into the Logos iOS app so the app itself performs this operation either (user selectable) auto-magically on startup or manually via an alert on the opening page as is already carried out for updates available for downloaded books.
This then means in either case 3) or 4) above a user can set and forget while the Logos iOS app applies updates and or resyncs books. It might be nice to add a user alert notification via email or the new status messaging features in iOS to notify the user when the update / resync has completed.
Given the constraints imposed by Apple is there any other workable solution?
NOTE:-
Option 3) if possible, would be a more transparent user experience and could even be implemented to operate like the Desktop app at designated times during the day and or when the device is connected to power etc. etc. to minimise user impact.
Option 4) could
function in much the same way as Logos for iOS now functions with alerts
for book updates.
That's it! Today is the last straw! I stayed up late to re-download about 150 books last night. I re-downloaded those books few times already in the past 2 weeks. However, due to the need to update a large app, and I forgot to check the amount of space left on my iPad before launching the update, iOS automatically removed ALL 150 books that I downloaded last night from Logos!
Until either Logos or Apple fix this mess, I'll stick to Logos on my PC.
Good news! Apple solved this issue by introducing: "don’t-purge, don’t-back-up file store" in iOS 5.0.1 that's currently under beta testing. It should be released soon. Hopefully Logos will then be updated to use this new file store.
Okay, a friend at church gave me the password to one of the wi-fi points in the church. so I decided to give my Logos app one more try. I successfully logged in, brought up the Logos app, checked that Logos had my correct information. All was okay until I hit the library button - nothing. The screen is blank, though I own over 1,200 resources. If I touch on "Recent Books", it shows me a handful of books which I can access, but touching "Library" brings up nothing but a blank window.
Now I'm home and on my own wireless connection my library is still blank. Yes, it used to work, but not now. I'm sure glad my Logos desktop software works better than this. Also I'm glad I had my Bible with me today.
Gerry
The real annoyance here is (1) the inability to batch download, and (2) the multi-step process that is required to download even one book. There has got to be an easier way to do that. Logos should get on that ASAP.
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)
Yes....I also lost the entire library unless I am not allowing enough time to load.
running Logos Bible Software 6.0a: Collector's Edition on HP e9220y (AMD Phenom II X4 2.60GHz 8.00GB 64-bit Win 7 Pro SP1) & iPad (mini) apps.