iOS 5 Dumps Downloaded Books

Perhaps we did not allow enough time? I now see the library and what I was reading. I'mnot sure yet about the downloaded books.

Worse than that is that Apple doesn't allow you to back up the downloaded books.

I don't blame Logos. This is Apple's doing.

All I see when I open the Logos app is, on the home screen, Find nearby presentations, and Vyrso is here.  Nothing else.  Library..nothing.  I did get a message first thing that said it couldn't download the book, but I'd not asked for any specific book.  How the heck do I get my Logos back on my phone.  never mind downloaded books.  I have no library period.  Been sitting here a LONG time and still nothing.  I don't even know where to go to begin downloading anything.  This is ridiculous.  I'm planning to buy the new 4S later this week.   Guess I'd best forget having Logos on this phone til I can go get the new one Friday, and then forget it too?

I deleted the app and re-downloaded it.  Now it won't let me log on.  Says invalid username and password.  username is email and I've got that right and I know I've got the password right too, but it won't take it. However, NOW, I have a free books.  But none of my library.  This is frustrating.

Same as others, no library..... Hope someone has a fix soon....

Same for me: no Library at all, but titles still show under recent. I am on an iPad1 and still iOS 4.x, so this is about Logos 1.8.1 and NOT about iOS 5!

Graham, Yes - not iOS 5 or Logos 1.8.1 then! After seeing all the other forum threads about login issues, I turned off networking on my iPad. In Offline Mode, my Library is back, and I can see and use all 500 or so titles I have offline. I'm writing these notes in the hope they might be useful to others, until the server issues are resolved. I guess I will go without Logos or iOS 5 upgrade until this gets fixed soon. Until then, I can keep what still works.

Weird...now I can't log onto Logos with my Mac either! What's up with that?

I finally gave up last night after couldn't use the pc version either.  It didn't accept my password.  Appears that it was indeed a server issue ans this morning, all programs load and libraries show.  Don't see indicator that books are downloaded, so will probably have to do that, but I can do that as needed.

Hmmm.  I believe that I will pass on iOS5 until there is a solution to this.  I have over 2,000 books on my iPad and do not have time to redownload everything. 

What about Preseus and the Civil War Collection?  How do you get that back?  Is it even available for download?

Logos does need to find a solution that will automaticily download books so that one does not have to download 2,000 books individually.  This is rediculous!  I have already had to do it more than once in the past.

I agree with the sentiments expressed in this topic. Very disappointing. This is the third occasion when I have lost all my Logos downloaded books. This also happened this time with my material from one of the other major Bible programs but  they provide the facility to download in one go all the books held on computer by wi-fi which is very straightforward.

                   Andrew Chuter

Thanks Dave. It's awesome to understand things, but I've got one more question.  Are they really thinking about adding a bulk download option? That would be awesome in my opinion.

Dave Dunkin said:

Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes

I'm glad you did this, though understand the frustration of users with several hundred books to download. But It really would make sense if we could just tag books to be downloaded with a mobile-download tag - and if we downloaded those books manually, the app could add the tag for us. That way if this sort of thing happens again, we don't have to select the books for download again, they can re-download automatically. It would also mean that within our desktop app we could choose which books would download.

My iCloud backup clogged up completely because other apps aren't following these guidelines. One of my apps uploaded 2.9Gb to iCloud, and OliveTree's BibleReader uploaded nearly 800Mb. I've had to turn backup off for these and other apps.

Dave Dunkin said:

Apple gives us several options for storing data in iOS applications: documents, application data, caches and temporary. Documents and application data are synced and backed up through iTunes and now iCould. Cache and temporary storage is not backed up. We follow Apple's recommendation of storing data that can be downloaded again in cache storage. In earlier iOS versions, all data was backed up, but Apple changed this because it made the backup process too slow and took too much space in iTunes.

iOS 5 is the first version I'm aware of that required a full reinstall. All previous versions have been upgradable, leaving all app data in place. Developers were not given notice that iOS 5 would be different. Had we known, we could have accelerated our plans to make bulk downloading and/or redownloading easier.

Very excited about the bulk download!

Ben Phillips said:

 What happened to Logos is obviously a problem that several developers are having to address.  Come on Apple, fix this!

True, and shame on Apple for making changes without thinking through the consequences. That said, Logos could have partially mitigated the problem by at least storing the list of which files we wanted downloading in our documents folder. That way we'd still have to redownload the files, but at least we wouldn't have to select them all manually again.

Wow Apple and Logos! How about better tools and full backup options please. I am support being able to download offline books based on a tag, or better, a collection that we can define. I really do not want ALL titles offline based on how poorly the app seemed to handle the startup processing last time I had some 2000 titles. Well we are about backups and loss of data, please add a real backup/export and restore/import for user-data. The Apple and Logos clouds are not a backup - just a sync method.

Maybe Logos could keep a list of the downloaded books on our account page.  After I upgraded to iOS5, and I opened Read It Later, it prompted me that I would need to redownload all the articles that I had on the Itouch as they were not backed up.  Since the articles are available on the server it was just a matter of selecting to download the list and wait for the articles to come back.

Yes, I had this same problem.  All of my downloaded books and Bibles were not restored after I installed ios5. I opened the Logos app twice to see if it was just a glitch; it was not.  So, I downloaded all of them again.  I was surprised, to say the least, that this was necessary.  So far, they are still there!

I also upgraded to iOS 5.0 and didn't bother to check out Logos on my iPod.

Today's church service was a disaster.  I don't care whose fault this is, hereafter I am forsaking my light iPod for my dependable NAS Bible.  This isn't the first time my Logos app has let me down!  Enough is enough!!

Gerry

A Solution

1) Tag all downloaded books and backup/sync tagged book list to Logos User Account. Allow this to be carried out on both the iOS device and Desktop app for convenience. (I.e. bulk tagging etc. not so easy on an iOS device as compared to the Desktop app)

2) Store books in Cache, Apple says so... (I.e. no choice but to comply here)

3) Build into Logos for iOS an Auto sync option much like already exists on Windows and OS X and already partially exists in iOS to resynce books if the cache is cleared and or if downloaded books have been updated.

4) If option 3) is not possible then simply build the same into the Logos iOS app so the app itself performs this operation either (user selectable) auto-magically on startup or manually via an alert on the opening page as is already carried out for updates available for downloaded books.

This then means in either case 3) or 4) above a user can set and forget while the Logos iOS app applies updates and or resyncs books. It might be nice to add a user alert notification via email or the new status messaging features in iOS to notify the user when the update / resync has completed.

Given the constraints imposed by Apple is there any other workable solution?

NOTE:-

Option 3) if possible, would be a more transparent user experience and could even be implemented to operate like the Desktop app at designated times during the day and or when the device is connected to power etc. etc. to minimise user impact.

Option 4) could
function in much the same way as Logos for iOS now functions with alerts
for book updates.

Yes I agree!

I would say whatever the Kindle app on iOS does to preserve all their downloaded books, the Logos app should do the same.

Peter

I think it would help if Logos would add a "Download all books" or "download * book" function in the MORE section.

With my 2000* books library this "effect" is a real pain....

GREAT. The (re)downloading function with widcards is overdue anyway (my perspective) esp if you own a large library......