A2 Bug - Lock up at "Logging In..."
I was able to get the software (started with A2) installed and my library indexed completely. After working in the software without problems for a brief time yesterday, I encountered this problem today.
Each time I try to run the application it freezes at the Logging in... message and shows that it is not responding in Finder.
Attached is the Logos4 log. I don't see an indexing log.
Suggestions?
Thanks, Mike.
Comments
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I'm having the same problem... the logging in bar shows progress for a few seconds then freezes and never completes. This happened for me right after the upgrade and I haven't seen Alpha 2 run past this point yet.
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One thing you can try is to reboot your Mac. I know that sounds strange, but it may help in this case. If that doesn't help, please post your logs by clicking the "Insert Media" button and attaching the Indexer.log from "/Library/Application Support/Logos4/Logging/Indexer.log" and your Indexer plist which is at "/Users/<your_user_name>/LauchAgents/com.logos.LogosIndexer.plist"
If rebooting your Mac doesn't work, try deleting the aforementioned plist file and restarting the app (after you've posted your plist file here, of course).
Thanks,
Tom
Mobile Development Team Lead
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Tom,
Thanks for your response. Unfortunately rebooting didn't fix the problem. I also don't have either of the files that you ask for. I didn't enable logging before I started getting this hang (although there was a version of the nlog.config file in the logging folder when I downloaded the version from your other thread). Is it possible that the indexer is not starting? I am attaching the Logos4.log. I am going to try reinstalling the application to see if that takes care of the problem...
Thanks, Mike.
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See, nothing good comes from sharing windows code. Now we are reduced to rebooting to solve problems [6] LOLTom Philpot said:One thing you can try is to reboot your Mac. I know that sounds strange,
PS
The above is a joke. No windows programmers were harmed in the writing of this post.0 -
I tried reloading the application with the same results. A2 hangs in the same place, "Logging in..." and the only log file I can find is Logos4.log (new one attached).
Thanks, Mike.
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I've reloaded and rebooted and A2 hangs at "Logging in..." for me as well. I cannot find the .plist file mentioned above.1832.Logos4.log
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Rob Brinkman said:
I cannot find the .plist file mentioned
The same here could not find a .plist file in the directory.
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I am deleting all Logos4 for Mac on my system and reinstalling. I'll let you all know if it works.
I did install on my Mac through Windows (VM Ware Fusion) and it is working well. I've even sync'd with my iPhone and am very, very impressed!
Thanks,
rb
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I deleted all Logos4. Reindexed. It worked. Then I closed the program, restarted, and it's stuck at "Logging in..." again.
Here are the files:
2570.Logos4.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/2570.Logos4.log:550:0]
BTW, I did find the .plist file, however, when I try to upload it does not allow this file type.
Any help would be appreciated...
Thanks,
rb
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I had the same problem, and I tried deleting and reinstalling but now it freezes up on Checking for Updates. [:(]
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Try again on the files upload:
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Tom,
I seemed to have a seriously messed-up system as the files your requesting aren't in the locations you specified. The file:
/Library/Application Support/Logos4/Logging/Indexer.log
is in the directory:
/Users/<my_user_name>/Library/Application Support/Logos4/Logging
but the file is zero bytes. There is a Logos4.log (attached).2642.Logos4.log
The file:
"/Users/<your_user_name>/LauchAgents/com.logos.LogosIndexer.plist"
is actually here (and would be attached but the file type isn't supported by Community Server - without modifying the list of allowed types)
/Users/<my_user_name>/Library/LaunchAgents
I'm very new to using a Mac so if I've misunderstood the directory / file locations and everything acutally is correct... my apologies.
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Rob Brinkman said:
I deleted all Logos4. Reindexed. It worked. Then I closed the program, restarted, and it's stuck at "Logging in..." again.
Here are the files:
2570.Logos4.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/2570.Logos4.log:550:0]
BTW, I did find the .plist file, however, when I try to upload it does not allow this file type.
Any help would be appreciated...
Thanks,
rb
I had the exact same problem. I redownloaded the alpha version from the web. I noticed that for some odd reason it stopped downloading at 48 MB when the file size was 58Mb. The wierd thing was that it worked at all. I re downloaded, got the full version, reinstalled and rebooted and it worked like a charm.
Jeff
Macbook Pro | OSX 10.6.8 | 2.3 GHz Intel Core i5 | 4 GB Ram | 320 GB HDD
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Has anyone gotten theres to work, because its still not working!!! Just trying to see whats going on because it still freezes at logging in.
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A2 works for me. Have you tried re-downloading the .dmg file from your "Orders" page in "Account Info" from the logos web site. Perhaps you have a corrupted or incomplete application file
Blessings,
Michael Kares
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So you are suggesting reinstalling? How do you uninstall logos completely from your computer? And will it take 23 hours AGAIN?
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Just replace the file in the "Applications" folder. Though backing up the LibraryIndex folder found under /MacintoshHD/Users/YourUsername/Library/Application Support/Logos4/Data/lvlm8k7c.3bj/ is not a bad idea. Reinstalling just the application shouldn't mess with this file, but if you do need to delete the Logos4 folder found under application support, in theory you should be able copy this folder to its necessary location and not need to re-index. Admittedly, I have never tested it. Hopefully reinstalling the app over-top of itself does the trick. Back up the index folder just to be safe...and pray.
Blessings,
Michael Kares
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Deleting the program from the Applications folder and deleting the Logos4 folder from Application Support is how you completely uninstall Logos 4. Only do this as a last resort, AND MAKE SURE YOU BACK UP THE INDEX FOLDER FIRST.
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I left you a message on you page can you check it please?
MichaelKares said:Deleting the program from the Applications folder and deleting the Logos4 folder from Application Support is how you completely uninstall Logos 4. Only do this as a last resort, AND MAKE SURE YOU BACK UP THE INDEX FOLDER FIRST.
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I can't call right now. I'm at work.
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By backing up the index I mean copy this folder to another area on your computer
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I finished the installation and the indexing and was able to run A2 ok. The next day I tried to start it up and it hung up. I checked for the com.logos.LogosIndexer.plist file in the LaunchAgents folder and it was not there. A2 put it in the User Library folder. I moved the plist file to the LaunchAgents folder manually and then was able to successfully launch A2. However it created another plist file and put it in the Library folder again. Seems like A2 is confused where to put files.
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Steven you are the best!!!!! That seemed to work. Im still having some problems with missing resources and it grayed out my commentary list and some other things and whatnot but at least its not freezing up at logging in.
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Glad I could help. I am sure once they work out all the bugs that Logos 4 for the Mac will be excellent!
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Man I have to get you something for X-MAS!!! Thats been the best help yet! Im just glad I didn't have to reinstall the whole thing over......
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And I ditto your sentiments about L4 once its finish I bet it will be great. Its just a little frustrating right know but Im waiting and praying!!!!!
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GREAT catch.. Now THAT is how to Beta test. I hope the developers are reading you brother![Y]StevenJohnson said:I finished the installation and the indexing and was able to run A2 ok. The next day I tried to start it up and it hung up. I checked for the com.logos.LogosIndexer.plist file in the LaunchAgents folder and it was not there. A2 put it in the User Library folder. I moved the plist file to the LaunchAgents folder manually and then was able to successfully launch A2. However it created another plist file and put it in the Library folder again. Seems like A2 is confused where to put files.
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For those of us who are new to mac do you mind telling us how to step by step do what you just said to do? Please, it would be nice to get something out of the horrendous amount of money i spent for a locked up log in screen
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Thomas, the A3 is out now, so you should not have to do anything described above. Make sure to download the latest Alpha release and that should help.ThomasReindl said:For those of us who are new to mac do you mind telling us how to step by step do what you just said to do? Please, it would be nice to get something out of the horrendous amount of money i spent for a locked up log in screen
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How do I update?
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[:$] ooops, forgot to paste the link http://community.logos.com/forums/t/2951.aspx
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