Crashes after new resources

Rev Dr Paul Blackham

I just bought the collection of Revelation resources.  They seem to have downloaded fine, and show up in th Library search, but when I click on Beale's commentary it just crashes out instantly.

I'm on a bit of a tight schedule here, so I don't know what to do.  I've accessed the text via the web - biblia.com - but I need to find out whats wrong with the Logos software.

I'm using Logos Bible Software 4.2a SR-5 (4.21.5.0959).

 

Keep Smiling 4 Jesus :)

Rev Dr Paul Blackham said:

I'm using Logos Bible Software 4.2a SR-5 (4.21.5.0959).

Welcome [:D]

Looking at => Mac Release Notes and History noticed 4.5a SR-1 (4.51.0.2057) is now available.

One option is upgrading your Logos 4 Mac application; wiki Mac Troubleshooting => Update Error (suggest downloading Current Stable release)

To diagnose crash, could attach compressed set of diagnostic log files.  Logos 4.2a SR-5 has diagnostic logging enabled.  Wiki Mac Troubleshooting  has => How to Report Bugs in Logos 4 Mac with steps.

Note: every time Logos 4 Mac is launched, diagnostic log files are overwritten.

Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages.

If update to Logos 4.5a SR-1 and crash repeats, then can download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

• the applescript application uses the terminal commands in wiki => http://wiki.logos.com/Diagnostic_Logging#Mac 

Keep Smiling 

JT (alabama24)

Rev Dr Paul Blackham said:

I'm using Logos Bible Software 4.2a SR-5 (4.21.5.0959)

Is there a reason you are using such an old version of Logos? 4.2a SR-5 came out nearly a year ago. I worked with another user who was having a different problem and it turns out she was using the same version you are. She had auto updates turned on, but for some reason, the app stopped updating. I am wondering if you experienced the same thing, or if you purposefully have not updated.

Rev Dr Paul Blackham

https://community.logos.com/discussion/comment/354055#Comment_354055

Thank you for the help.  Yes, I have auto update on, but it simply hasn't ever updated... at least for a year.  So, I downloaded the update file and have now installed it.  It all works fine now.  Thank you for all the very quick help.

JT (alabama24)

https://community.logos.com/discussion/comment/354067#Comment_354067

Rev Dr Paul Blackham said:

it simply hasn't ever updated... at least for a year.

There must have been a bug in one of those releases… You should be aware that there have been MANY changes & updates to Logos (including notes, highlights, personal books, etc). during that time. If you have any questions, please come back to the forums!