iPad does not sync notes

Steve

https://community.logos.com/discussion/comment/354566#Comment_354566

Mitch, Any update?  Now Vyrso does not seem to be syncing either.

 

Thanks!

Mitch (Faithlife)

https://community.logos.com/discussion/comment/357617#Comment_357617

Steve Coward said:

Mitch, Any update?  Now Vyrso does not seem to be syncing either.

 

Thanks!

Looks they are working on the problem, though it seems to be a bit perplexing. Can you send your log info (tap on Send Support Info in
the About view), so we can see what is showing up there?

Steve

https://community.logos.com/discussion/comment/357779#Comment_357779

Thanks! Just sent the log info. 

James Van Noord (Faithlife)

https://community.logos.com/discussion/comment/357805#Comment_357805

Hi, Steve. I'm one of people trying to get to the bottom of your notes problem. It looks like the logs you sent last night either got lost in the deluge or just didn't make it through. Sorry about that.

Could you please re-send them to iphone@logos.com?

Steve

https://community.logos.com/discussion/comment/357959#Comment_357959

James,

I just sent it again.

 

Thanks!

Mitch (Faithlife)

https://community.logos.com/discussion/comment/358020#Comment_358020

Steve,

James and I are tackling this from two angles at the moment. Can I get you to try and create another note or highlight on your iPad?

Thanks!

Steve

https://community.logos.com/discussion/comment/358132#Comment_358132

I just created a note called "test". And made a couple of highlights to it. 

Mitch (Faithlife)

https://community.logos.com/discussion/comment/358150#Comment_358150

Steve, looks like this is an isolated case and I don't expect any other users to be having the same problem.

I've sent you an email with instructions on how to get it fixed on your devices.

Maxine Blackwell

https://community.logos.com/discussion/comment/357779#Comment_357779

I am having the same problem since installing the latest update.  My notes were sychronizing fine between my PC (where I create my notes on Logos) and my IPad which I use at church until the last update (in approximately February?).  Now I cannot get the notes to sync and have tried everything that I could think of.  I read this chain and am having the exact same problems as Mitch.  Vyrso is not syncing for me either.  Very frustrating.  If there is a 'fix' to this problem, I would love to know what it is.

JT (alabama24)

https://community.logos.com/discussion/comment/359249#Comment_359249

Maxine - Welcome to the forums! Sorry you are having troubles.

What version of the apps (desktop & mobile) are you using? How much free space is on your iPad? Have you killed (complete shut down) the apps? Have you tried reinstalling the apps?

Maxine Blackwell

https://community.logos.com/discussion/comment/359252#Comment_359252

Thank you.... I uninstalled the Logos software on my Ipad and on my PC and reinstalled.  My notes are now syncing beautifully.  Thank you for the help.  I am most grateful for your quick response and recommendation.  Great support from the forum and LOGOS team!!! I am soooo happy....[:D]