Sign In Failed

Rod Bergen

I subscribed using the coupon code I received in the email and received an email confirming this - Thank you for your purchase at FaithlifeBible.com! Your order
number is...

I downloaded the app to my iPad2 but when I enter my login info I receive a message that "Sign In Failed - You are not licensed for this product"

Also, I am unsure whether the functionality of the Faithlife Study Bible can be accessed via the web.  When I go to http://faithlifebible.com/, there does not appear to be any ability to log in to the site.

 

NB.Mick

Taxee said:

, I am unsure whether the functionality of the Faithlife Study Bible can be accessed via the web.  When I go to http://faithlifebible.com/, there does not appear to be any ability to log in to the site.

This seems to be a promo-site only. I don't know anything about these apps, but you'll be able to access the FSB from the web in biblia.com and as a resource from L4 (it takes it's time to download, as there are Study Bible, Infographics, Fotos and Videos in four different resources). 

SteveF

Taxee said:

the coupon code I received in the email

If it was an email asking you to join a "private beta" for"FaithLife Study Bible" then you should be OK BUT it can take time

All of my downloads have been slow in arriving lately--I'm talking "days" not"hours."

[If it was not the "private beta" invitation then they have "messed up" and unfortunately you might not be able to access these materials as of yet].

All the best

 

Rod Bergen

https://community.logos.com/discussion/comment/358367#Comment_358367

SteveF said:

If it was an email asking you to join a "private beta" for"FaithLife Study Bible" then you should be OK BUT it can take time

It was an invite to join the private beta.  As I indicated, I received the coupon code and the "purchase" for $0.00 was successful.

I will try logging in on my iPad tomorrow and see what happens.

Thanks.

SteveF

https://community.logos.com/discussion/comment/358373#Comment_358373

Taxee said:

It was an invite to join the private beta. 

Wonderful! [EDIT: now I can see your name as having recently joined!].

Most of my resources downloaded fairly quickly but I did have to wait over a day (maybe more?) before receiving the "Videos.

 

Rod Bergen

https://community.logos.com/discussion/comment/358375#Comment_358375

SteveF said:

...now I can see your name as having recently joined!

This is a fairly frustrating way to run a beta IMHO.

Generally, the company is all over trying to fix (or at a minimum acknowledge) issues that come up during a beta but, as of yet, there is no response from anyone at Logos.

I'll look at this when Logos is serious about this being a real beta.

SteveF

https://community.logos.com/discussion/comment/358730#Comment_358730

Taxee said:

Generally, the company is all over trying to fix

I think I have only seen the first "thanks for being a part of this" type message from Logos.

If I recall correctly, mostly all I have seen is the testers trying to help each other sort out issues.

Rod Bergen

https://community.logos.com/discussion/comment/358751#Comment_358751

I am still getting the message that "Sign In Failed - You are not licensed for this
product"

Anyone here from Logos????????

Rod Bergen

https://community.logos.com/discussion/comment/359639#Comment_359639

So I subscribed again and this one took.

I have 2 emails state: 

Thank you for your purchase at FaithlifeBible.com! Your order
number is xxxxxxx.
If you have any questions feel free to contact Logos customer service via support@FaithlifeBible.com or toll free at 877-697-9497. Our customer service
hours are Monday - Friday 6 a.m. - 5 p.m. PT. Below is the receipt for your purchase.

However, I am now able to access the Faithlife study bible.