Logos 4 is hanging up shortly after statup

Jimmie Blossomgame
Jimmie Blossomgame Member Posts: 5 ✭✭
edited November 2024 in English Forum

My logos 4 is hanging up right after start up. After performing one or two commands it hangs up and fails to respond.

Comments

  • Scott E. Mahle
    Scott E. Mahle Member Posts: 752 ✭✭✭

    I had the same problem and Bradley provided the fix for me. See his reply HERE.

    I hope this solves your problem, as well.

    Logos Series X Pastor’s Library | Logos 3 Leader’s Library | 4 Portfolio | 5 Platinum | 6 Feature Crossgrade | 7 Essential | 8 M & W Platinum and Academic Professional | 9 Academic Professional and Messianic Jewish Diamond

  • Keep Smiling 4 Jesus :)
    Keep Smiling 4 Jesus :) MVP Posts: 23,165

    Jimmie Blossomgame said:

    My logos 4 is hanging up right after start up. After performing one or two commands it hangs up and fails to respond.

    If using stable Logos 4 release, one option is contacting Logos Tech Support => http://www.logos.com/about/contact


    The other suggestion is enabling, then posting diagnostic log files (in a compressed archive) for Logos user and employee comments.  Wiki has => Diagnostic Logging

    Could enable diagnostic logging, restart Windows, launch Logos 4.  If Logos 4 hangs again shortly after startup (or Logos 4 is not working at all), then compress log files and attach to a forum reply.

    Keep Smiling [:)]

  • Hunter Clagett
    Hunter Clagett Member, Logos Employee Posts: 1,819

    Yes, the other posters have it right. Give us a call at 1-800-875-6467 (US) to help us resolve the issue.

    Or, you can try the solution posted by Bradley above.

     

    Thanks,

    - Hunter Clagett

    Logos 4 Bug Report - Mac | PC

    Proclaim - Mac/PC

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