CCLI Song Select - connection not working

K s
K s Member Posts: 8 ✭✭
in Proclaim Forum

On a number of occasions our proclaim software has been unable to connect to CCLI despite having correctly entered the our CCLI details in the link account section and using it successfully just a few days ago. 

The fix I have is to remove the link details and re enter them.  This seems to refresh the link so that Song Select works.

Do you know why this is happening, and how I prevent it happening in future.  At least there is a temporary fix but it's frustrating to have to keep entering our details for Song Select.

 

Thanks

Comments

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816

    There should be no need to relink the credentials. If you could post log files from a session which reproduces the issue that would helpful.


         Mac:

    • /Users/[username]/(~Library)/Application Support/Proclaim/Logging/ 
    • The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box.

         Windows: 

    • XP    -  %USERPROFILE%\My Documents\Proclaim Log Files\
    • Vista/Win7   -   %USERPROFILE%\My Documents\Proclaim Log Files\
  • K s
    K s Member Posts: 8 ✭✭
    https://community.logos.com/discussion/comment/377333#Comment_377333

    Hi Scott, 

    I have got to the logging files and there are two.  I don't know which is the correct one so I've pasted the content of both:

    1) ProclaimError.log


    Program Version: 1.5 (1.05.0.0006)

    Mac OS Version: 10.7.3

    Architecture: x86_64

    Model: iMac12,1

    Processor count: 4

    Time: 2012-05-16 21:12:04 +01:00 (2012-05-16T20:12:04Z)

    Installed memory: 4,096 MB

    Install path: /Applications/Proclaim.app/Contents/MacOS/lib/Proclaim.Macintosh.dll

    Free install space: 853,624 MB

    Temp path: /var/folders/jd/09_ndmhd3rs2hf201rn8s6s40000gn/T/

    Free temp space: 853,624 MB

    Swap usage: total = 64.00M used = 0.00M free = 64.00M

     

     

    Program Version: 1.5 (1.05.0.0006)

    Time: 2012-05-16 21:12:04 +01:00 (2012-05-16T20:12:04Z)

    Error handling response (GET http://proclaimservices.logos.com/v1/groups?q=Emmanuel%20Church&start=0&count=50).

    System.Net.WebException: The request timed out

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-11 21:26:36 +01:00 (2012-06-11T20:26:36Z)

    Error detail:

    ManagedException: An exception was thrown in managed code.

    Stack trace:

    0 -[NSObject(MonoStackTrace) stackTrace] [0x00c815cc - MonoHost]

    1 +[LoggingUtility logCrash:] [0x00c8cfbc - SlideUtility]

    2 -[ProclaimAppController exceptionHandler:shouldLogException:mask:] [0x000cccdd - Proclaim]

    3 -[NSExceptionHandler _handleException:mask:] [0x00773f60 - ExceptionHandling]

    4 NSExceptionHandlerExceptionRaiser [0x0077414d - ExceptionHandling]

    5 objc_exception_throw [0x91b54149 - libobjc.A.dylib]

    6 -[AppModel ReportNotIdle] [0x00ccc2af - ProclaimWrappers]

    7 -[OurApplication sendEvent:] [0x00059b70 - Proclaim]

    8 -[NSApplication run] [0x053e6d11 - AppKit]

    9 NSApplicationMain [0x05677bd9 - AppKit]

    10 start [0x0000ce66 - Proclaim]

     

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-11 21:27:31 +01:00 (2012-06-11T20:27:31Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/Jesus).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-11 21:27:31 +01:00 (2012-06-11T20:27:31Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/Jesus%20All).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-11 21:27:32 +01:00 (2012-06-11T20:27:32Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/Jesus%20All%20For).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-11 21:27:33 +01:00 (2012-06-11T20:27:33Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/Jesus%20All%20For%20J).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-11 21:27:35 +01:00 (2012-06-11T20:27:35Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/Jesus%20All%20For%20Jesus).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-11 21:27:49 +01:00 (2012-06-11T20:27:49Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/Our%20God%20is).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-11 21:28:00 +01:00 (2012-06-11T20:28:00Z)

    Error building request (POST https://production.songselectapi.com/v1/oauth/request_token).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetRequestStream (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetRequestStream () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].WriteRequestContentSync (System.Net.HttpWebRequest webRequest, IWorkState state) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-11 21:28:04 +01:00 (2012-06-11T20:28:04Z)

    Error building request (POST https://production.songselectapi.com/v1/oauth/request_token).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetRequestStream (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetRequestStream () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].WriteRequestContentSync (System.Net.HttpWebRequest webRequest, IWorkState state) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0012)

    Time: 2012-06-14 18:56:52 +01:00 (2012-06-14T17:56:52Z)

    Error detail:

    ManagedException: An exception was thrown in managed code.

    Stack trace:

    0 -[NSObject(MonoStackTrace) stackTrace] [0x00c815cc - MonoHost]

    1 +[LoggingUtility logCrash:] [0x00c8cfbc - SlideUtility]

    2 -[ProclaimAppController exceptionHandler:shouldLogException:mask:] [0x000cccdd - Proclaim]

    3 -[NSExceptionHandler _handleException:mask:] [0x00773f60 - ExceptionHandling]

    4 NSExceptionHandlerExceptionRaiser [0x0077414d - ExceptionHandling]

    5 objc_exception_throw [0x91b54149 - libobjc.A.dylib]

    6 -[AppModel ReportNotIdle] [0x00ccc2af - ProclaimWrappers]

    7 -[OurApplication sendEvent:] [0x00059b70 - Proclaim]

    8 -[NSApplication run] [0x053e6d11 - AppKit]

    9 NSApplicationMain [0x05677bd9 - AppKit]

    10 start [0x0000ce66 - Proclaim]

     

     

    Program Version: 1.5 (1.05.0.0024)

    Time: 2012-06-21 20:46:22 +01:00 (2012-06-21T19:46:22Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/Devo).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0024)

    Time: 2012-06-21 20:46:23 +01:00 (2012-06-21T19:46:23Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/Devotion).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0024)

    Time: 2012-06-21 20:46:41 +01:00 (2012-06-21T19:46:41Z)

    Error building request (POST https://production.songselectapi.com/v1/oauth/request_token).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetRequestStream (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetRequestStream () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].WriteRequestContentSync (System.Net.HttpWebRequest webRequest, IWorkState state) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0024)

    Time: 2012-06-21 20:46:45 +01:00 (2012-06-21T19:46:45Z)

    Error building request (POST https://production.songselectapi.com/v1/oauth/request_token).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetRequestStream (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetRequestStream () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].WriteRequestContentSync (System.Net.HttpWebRequest webRequest, IWorkState state) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0024)

    Time: 2012-06-22 18:57:15 +01:00 (2012-06-22T17:57:15Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/stronger).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0024)

    Time: 2012-06-22 18:57:17 +01:00 (2012-06-22T17:57:17Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/stronge).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    Program Version: 1.5 (1.05.0.0024)

    Time: 2012-06-22 18:57:50 +01:00 (2012-06-22T17:57:50Z)

    Error handling response (GET https://production.songselectapi.com/v1/songs/find/stronger).

    System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

     

    2) Proclaim.log

     


    2012-06-22 18:49:45.589 Proclaim[2425:6b03] Checking for updates from http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/mac/appcast.xml...

    06/22/2012 18:49:46 |  INFO | 1 |          OurApp | Starting application (1.5, version 1.05.0.0024). 

    06/22/2012 18:49:46 |  INFO | 1 |          OurApp | OS Version: 10.7.4 

    06/22/2012 18:49:46 |  INFO | 1 |     UserManager | Opening UserManager in /Users/Home/Library/Application Support/Proclaim/Users. 

    06/22/2012 18:49:46 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/Home/Library/Application Support/Proclaim/Users/UserManager.db 

    06/22/2012 18:49:47 |  INFO | 1 | MacUpdateChecker | Appcast URI set to http://downloads.proclaimonlinecdn.com.s3.amazonaws.com/mac/appcast.xml

    06/22/2012 18:49:47 |  INFO | 1 |        AppModel | App is now idle. 

    06/22/2012 18:49:47 |  INFO | 1 |        AppModel | App is no longer idle. 

    06/22/2012 18:49:48 |  INFO | 4 | MacUpdateChecker | Executing Version = 1.5.0.24 

    06/22/2012 18:49:48 |  INFO | 4 | MacUpdateChecker | Available Version = 1.5.0.24 

    06/22/2012 18:49:48 |  INFO | 4 | MacUpdateChecker | MinimumRequired Version = 1.2.0.150 

    06/22/2012 18:49:50 |  INFO | 1 | AppStartupModel | User cookie verification succeeded. 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | Initializing ProclaimServices. (Data Folder = /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq) 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (Timed) Creating TouchPoints Database manager 

    06/22/2012 18:49:50 |  INFO | 1 | TouchPointsManager | Opening TouchPointsManager in /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/TouchPointsManager. 

    06/22/2012 18:49:50 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/TouchPointsManager/TouchPointsManager.db 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (7ms) Creating TouchPoints Database manager 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (Timed) Creating online application preferences. 

    06/22/2012 18:49:50 |  INFO | 1 | PreferencesManager | Opening PreferencesManager in /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/OnlinePreferencesManager. 

    06/22/2012 18:49:50 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/OnlinePreferencesManager/PreferencesManager.db 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (5ms) Creating online application preferences. 

    06/22/2012 18:49:50 |  INFO | 1 | PreferencesManager | Opening PreferencesManager in /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/LocalApplicationPreferencesManager. 

    06/22/2012 18:49:50 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/LocalApplicationPreferencesManager/PreferencesManager.db 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (Timed) Creating license manager. 

    06/22/2012 18:49:50 |  INFO | 1 | ClientLicenseManager | Opening LicenseManager in /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/LicenseManager. 

    06/22/2012 18:49:50 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/LicenseManager/LicenseManager.db 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (3ms) Creating license manager. 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (Timed) Creating media manager. 

    06/22/2012 18:49:50 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/MediaManager/MediaManager.db 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (10ms) Creating media manager. 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (Timed) Creating presentation manager. 

    06/22/2012 18:49:50 |  INFO | 1 | PresentationManager | Opening PresentationManager in /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/PresentationManager. 

    06/22/2012 18:49:50 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/PresentationManager/PresentationManager.db 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (2ms) Creating presentation manager. 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (Timed) Creating slide cache manager. 

    06/22/2012 18:49:50 |  INFO | 1 | SlideCacheManager | Opening SlideCacheManager in /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/SlideCacheManager. 

    06/22/2012 18:49:50 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/SlideCacheManager/SlideCacheManager.db 

    06/22/2012 18:49:50 |  INFO | 1 | SlideCacheManager | (Timed) Expiring slide cache. 

    06/22/2012 18:49:50 |  INFO | 1 | SlideCacheManager | Removed 0 records 

    06/22/2012 18:49:50 |  INFO | 1 | SlideCacheManager | (2ms) Expiring slide cache. 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (4ms) Creating slide cache manager. 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (Timed) Creating upload manager. 

    06/22/2012 18:49:50 |  INFO | 1 |   UploadManager | Opening UploadManager in /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/UploadManager. 

    06/22/2012 18:49:50 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/Home/Library/Application Support/Proclaim/Data/hss610yu.3eq/UploadManager/UploadManager.db 

    06/22/2012 18:49:50 |  INFO | 1 | ProclaimServices | (6ms) Creating upload manager. 

    06/22/2012 18:49:50 |  INFO | 1 |     SyncManager | Adding sync client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem]) 

    06/22/2012 18:49:50 |  INFO | 1 |     SyncManager | Adding sync client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem]) 

    06/22/2012 18:49:50 |  INFO | 1 |     SyncManager | Starting sync manager thread. 

    06/22/2012 18:49:50 |  INFO | 18 |     SyncManager | Sync manager thread started. 

    06/22/2012 18:49:50 |  INFO | 18 |     SyncManager | (Timed) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem]) 

    06/22/2012 18:49:50 |  INFO | 5 | AppStartupModel | (Timed) Updating stock media. 

    06/22/2012 18:49:51 |  INFO | 18 |      SyncClient | New last known milestones: {"permissionMilestone":"2","itemMilestone":"196300"} 

    06/22/2012 18:49:51 |  INFO | 18 |     SyncManager | (811ms) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem]) 

    06/22/2012 18:49:51 |  INFO | 18 |     SyncManager | (Timed) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem]) 

    06/22/2012 18:49:51 |  INFO | 5 | AppStartupModel | (1014ms) Updating stock media. 

    06/22/2012 18:49:51 |  INFO | 6 | AppStartupModel | (Timed) Updating licenses. 

    06/22/2012 18:49:51 |  INFO | 6 | AppStartupModel | (235ms) Updating licenses. 

    06/22/2012 18:49:51 |  INFO | 1 | AppStartupModel | Wating for sync to finish 

    06/22/2012 18:49:51 |  INFO | 18 |      SyncClient | New last known milestones: {"permissionMilestone":"2","itemMilestone":"2577913"} 

    06/22/2012 18:49:51 |  INFO | 18 |     SyncManager | (539ms) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem]) 

    06/22/2012 18:49:52 |  INFO | 1 | ServiceItemViewModel | Service item 'LOGO' regenerating slides now. 

    06/22/2012 18:49:52 |  INFO | 1 | ServiceItemViewModel | Service item 'Pre Service Slides' regenerating slides now. 

    06/22/2012 18:49:52 |  INFO | 1 | ServiceItemViewModel | Service item 'Test Power Point' regenerating slides now. 

    06/22/2012 18:49:52 |  INFO | 1 | ServiceItemViewModel | Service item 'Video' regenerating slides now. 

    06/22/2012 18:49:52 |  INFO | 1 | ServiceItemViewModel | Service item 'Song' regenerating slides now. 

    06/22/2012 18:49:52 |  INFO | 1 | ServiceItemViewModel | Service item 'Reading 2' regenerating slides now. 

    06/22/2012 18:49:52 |  INFO | 1 | ServiceItemViewModel | Service item 'Sermon' regenerating slides now. 

    06/22/2012 18:49:52 |  INFO | 1 | ServiceItemViewModel | Service item 'Greeting' regenerating slides now. 

    06/22/2012 18:49:52 |  INFO | 1 | ServiceItemViewModel | Service item 'Pre Service Slides' regenerating slides now. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (Timed) Generating background CGLayerRef. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (6ms) Generating background CGLayerRef. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (Timed) Generating foreground CGLayerRef. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (1ms) Generating foreground CGLayerRef. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (Timed) Generating background CGLayerRef. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (2ms) Generating background CGLayerRef. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (Timed) Generating background CGLayerRef. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (1ms) Generating background CGLayerRef. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (Timed) Generating foreground CGLayerRef. 

    06/22/2012 18:49:52 |  INFO | 1 | PresentationSlideViewModel | (2ms) Generating foreground CGLayerRef. 

    2012-06-22 18:49:53.186 Proclaim[2425:6b03] Activated Pre Service Slides, index 0, hash code 1776283712.

    06/22/2012 18:49:53 |  INFO | 1 | AppStartupModel | Startup completed, showing Completed now. 

    06/22/2012 18:49:53 |  INFO | 1 | PresentationSlideViewModel | (Timed) Generating background CGLayerRef. 

    06/22/2012 18:49:53 |  INFO | 1 | PresentationSlideViewModel | (34ms) Generating background CGLayerRef. 

    06/22/2012 18:49:53 |  INFO | 1 | PresentationSlideViewModel | (Timed) Generating foreground CGLayerRef. 

    06/22/2012 18:49:53 |  INFO | 1 | PresentationSlideViewModel | (2ms) Generating foreground CGLayerRef. 

    06/22/2012 18:49:53 |  INFO | 1 | PresentationSlideViewModel | (Timed) Generating background CGLayerRef. 

    06/22/2012 18:49:53 |  INFO | 1 | PresentationSlideViewModel | (22ms) Generating background CGLayerRef. 

    2012-06-22 18:49:53.844 Proclaim[2425:6b03] Activated Pre Service Slides, index 0, hash code -1403925376.

    06/22/2012 18:50:39 |  INFO | 20 | ShoppingCartWizardScreenViewModel | Purchase successful - {QuoteID:1272658, OrderID:1764476, TotalAmount20.0000} 

    06/22/2012 18:57:08 |  INFO | 18 |     SyncManager | (Timed) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem]) 

    2012-06-22 18:57:08.926 Proclaim[2425:6b03] Activated Song, index 0, hash code 2144015360.

    06/22/2012 18:57:09 |  INFO | 18 |      SyncClient | New last known milestones: {"permissionMilestone":"2","itemMilestone":"196304"} 

    06/22/2012 18:57:09 |  INFO | 18 |     SyncManager | (619ms) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem]) 

    06/22/2012 18:57:09 |  INFO | 18 |     SyncManager | (Timed) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem]) 

    06/22/2012 18:57:09 |  INFO | 18 |      SyncClient | New last known milestones: {"permissionMilestone":"2","itemMilestone":"2577997"} 

    06/22/2012 18:57:09 |  INFO | 18 |     SyncManager | (250ms) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem]) 

    06/22/2012 18:57:14 |  INFO | 1 | ServiceItemViewModel | Service item 'stronger' regenerating slides now. 

    06/22/2012 18:57:14 |  INFO | 22 | PresentationSlideViewModel | (Timed) Generating foreground. 

    06/22/2012 18:57:14 |  INFO | 22 | PresentationSlideViewModel | (202ms) Generating foreground. 

    2012-06-22 18:57:14.737 Proclaim[2425:6b03] Activated stronger, index 0, hash code -875994816.

    06/22/2012 18:57:15 | ERROR | 4 | ProclaimWebClient | WebServiceException for SongSelectSongs with uri=https://production.songselectapi.com/v1/songs/find/stronger: Libronix.Utility.Net.WebServiceException: Error handling response. Request: GET https://production.songselectapi.com/v1/songs/find/stronger ---> System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

      --- End of inner exception stack trace ---

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].GetResponse (IWorkState state) [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Json.Web.JsonWebServiceRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Json.Web.JsonWebServiceRequest`1[Logos.Proclaim.Common.Model.SongSelect.SongSelectSongs].GetResponse () [0x00000] in <filename unknown>:0 

      at Logos.Proclaim.Common.ProclaimWebServiceRequest`1[Logos.Proclaim.Common.Model.SongSelect.SongSelectSongs].Invoke () [0x00000] in <filename unknown>:0  

    06/22/2012 18:57:17 | ERROR | 20 | ProclaimWebClient | WebServiceException for SongSelectSongs with uri=https://production.songselectapi.com/v1/songs/find/stronge: Libronix.Utility.Net.WebServiceException: Error handling response. Request: GET https://production.songselectapi.com/v1/songs/find/stronge ---> System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

      --- End of inner exception stack trace ---

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].GetResponse (IWorkState state) [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Json.Web.JsonWebServiceRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Json.Web.JsonWebServiceRequest`1[Logos.Proclaim.Common.Model.SongSelect.SongSelectSongs].GetResponse () [0x00000] in <filename unknown>:0 

      at Logos.Proclaim.Common.ProclaimWebServiceRequest`1[Logos.Proclaim.Common.Model.SongSelect.SongSelectSongs].Invoke () [0x00000] in <filename unknown>:0  

    06/22/2012 18:57:17 |  INFO | 1 | ServiceItemViewModel | Service item 'stronge' regenerating slides now. 

    06/22/2012 18:57:17 |  INFO | 22 | PresentationSlideViewModel | (Timed) Generating foreground. 

    06/22/2012 18:57:18 |  INFO | 22 | PresentationSlideViewModel | (171ms) Generating foreground. 

    2012-06-22 18:57:18.007 Proclaim[2425:6b03] Activated stronge, index 0, hash code 1103514752.

    06/22/2012 18:57:50 | ERROR | 20 | ProclaimWebClient | WebServiceException for SongSelectSongs with uri=https://production.songselectapi.com/v1/songs/find/stronger: Libronix.Utility.Net.WebServiceException: Error handling response. Request: GET https://production.songselectapi.com/v1/songs/find/stronger ---> System.Net.WebException: Error: NameResolutionFailure

      at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00000] in <filename unknown>:0 

      at System.Net.HttpWebRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse (System.Func`1 fnGetResponse) [0x00000] in <filename unknown>:0 

      --- End of inner exception stack trace ---

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].GetResponse (IWorkState state) [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Net.WebServiceRequestBase`1[Libronix.Utility.Net.WebServiceResponse].GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Json.Web.JsonWebServiceRequest.GetResponse () [0x00000] in <filename unknown>:0 

      at Libronix.Utility.Json.Web.JsonWebServiceRequest`1[Logos.Proclaim.Common.Model.SongSelect.SongSelectSongs].GetResponse () [0x00000] in <filename unknown>:0 

      at Logos.Proclaim.Common.ProclaimWebServiceRequest`1[Logos.Proclaim.Common.Model.SongSelect.SongSelectSongs].Invoke () [0x00000] in <filename unknown>:0  

    06/22/2012 18:57:50 |  INFO | 1 | ServiceItemViewModel | Service item 'stronger' regenerating slides now. 

    06/22/2012 18:57:51 |  INFO | 22 | PresentationSlideViewModel | (Timed) Generating foreground. 

    06/22/2012 18:57:51 |  INFO | 22 | PresentationSlideViewModel | (178ms) Generating foreground. 

    2012-06-22 18:57:51.353 Proclaim[2425:6b03] Activated stronger, index 0, hash code -1635292352.

    06/22/2012 18:58:52 |  INFO | 18 |     SyncManager | (Timed) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem]) 

    06/22/2012 18:58:52 |  INFO | 18 |     SyncManager | (0ms) Syncing client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem]) 

    06/22/2012 18:58:52 |  INFO | 18 |     SyncManager | (Timed) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem]) 

    06/22/2012 18:58:52 |  INFO | 18 |      SyncClient | (Timed) Submitting 1 of 1 items. 

    06/22/2012 18:58:52 |  INFO | 18 |      SyncClient | (458ms) Submitting 1 of 1 items. 

    06/22/2012 18:58:52 |  INFO | 18 |      SyncClient | Integrated 1 successes, 0 conflicts, and 0 errors. 

    06/22/2012 18:58:53 |  INFO | 18 |      SyncClient | New last known milestones: {"permissionMilestone":"2","itemMilestone":"2578010"} 

    06/22/2012 18:58:53 |  INFO | 18 |     SyncManager | (833ms) Syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem]) 

     

    Hopefully we can get to the bottom of this.  

    FYI, i've just logged back on having re entered the details yesterday and the problem has arisen again.  I have a screen shot showing what proclaim says but i can't seen to insert it in to this message.  If you'd like it please provide me with an email address to send the file to.

     

    Thank you for your help.

     

    Kathryn

  • Scott Alexander
    Scott Alexander Member, Logos Employee Posts: 3,816
    https://community.logos.com/discussion/comment/377423#Comment_377423

    Looks like a DNS issue. Are you behind a proxy? Is there anything unique that you know of about your network configuration?

  • K s
    K s Member Posts: 8 ✭✭
    https://community.logos.com/discussion/comment/377441#Comment_377441

    Hi Scott, 

    Sorry, I don't know what a DNS issue or a Proxy is, I don't know how to find out whether I'm behind a proxy either.  My network is a normal UK domestic wireless network.

     

  • Hunter Clagett
    Hunter Clagett Member, Logos Employee Posts: 1,819
    https://community.logos.com/discussion/comment/377575#Comment_377575

    Select System Preferences > Network > Wi-Fi > Advanced. 

    Check the Proxies tab to see what you have checked there:

    image

     

     

    - Hunter Clagett

    Logos 4 Bug Report - Mac | PC

    Proclaim - Mac/PC

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