An error occurred during the synchronization process

I have Logos 4.6 SR-2 installed on Win 7 Home Premium.

For the past few weeks I notice the yellow exclamation mark on the Synchronization button and when hover the mouse over it the error message in the subject comes up.

I have already disabled the Windows Firewall yet Logos still does not want to synchronize. My internet connection works fine otherwise. When I close Logos, the attached message also pops up, yet the next time I start Logos the yellow exclamation mark appears after a while.

Does anyone have a solution for this issue?

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Comments

Dave Hooton

It would help to see some logs e.g. logos4.log and logos4error.log

For instructions see http://wiki.logos.com/Diagnostic_Logging

Hein Matthiae

https://community.logos.com/discussion/comment/401861#Comment_401861

Thanks Dave, log file attached.2313.Logos4.zip

Hein Matthiae

https://community.logos.com/discussion/comment/401876#Comment_401876

... and the Logos4error.log, though it was last created on 15 September.8738.Logos4Error.log

Dave Hooton

For the past few weeks I notice the yellow exclamation mark on the Synchronization button and when hover the mouse over it the error message in the subject comes up.

L4 appears to have problems with syncing Prayer Lists. If you can recreate it readily I suggest deleting the first Prayer List in your File Menu to see if that improves matters, otherwise I recommend that you contact Logos Support.

Hunter Clagett

https://community.logos.com/discussion/comment/402195#Comment_402195

I attempted to give
you a call at your listed number and at the Skype username you provided. I left a
message and will attempt to call back again tomorrow.