The Message of the Old Testament: Promises Made - Issues with Bible Verse Hyperlinks and Table of Co
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Tom ... before you get out the pitchfork (it IS October ... hayrides .... fun) ... I think you'd have to read their contracts. I'd give pretty good odds the publisher doesn't allow too much 'messing around' with the text on these (low margin; low pass-through costs). I'm just guessing obviously.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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I am sorry you are unhappy with the level of tagging in this resource.
As many people have pointed out, there's a reason we clearly separated the Vyrso and Logos brands; we are simply unable to give the EPUBs that go into Vyrso the same level of attention and quality control that we give Logos Editions. We process the EPUBs automatically with scripts, and do not have a hand-editing phase in the process.
This book would probably have been better done as a Logos Edition; our intention is to license most "Bible reference" content for Logos Editions and use Vyrso for fiction, Christian living, etc. But we sometimes make mistakes, and sometimes a publisher only wants to license a title one way. (I do not know the case with this specific book.)
I did look up the sales, and while I can't tell you exactly how much we have made on the few copies of this $7.49 book we have sold, I can tell you it's not enough to cover the time we've spent discussing it here, let alone the time it would take to have a person review the Bible reference tagging by hand. (Which is the only way to fix the script errors, and what we do for Logos Editions.)
A) I have issued a $10 credit to you, Andrew, by way of refund/apology. By using a credit, you can keep the book but effectively get your money back. If you want cash, we can process an actual refund and re-lock the title.
I will forward this title to our publisher relations team, and see if we can license it for a Logos Edition in the future, and remind them that it's important to make sure all commentary and Bible reference type titles go that direction, instead of through Vyrso.We do care about quality, but like all businesses we have to decide what that means for particular brands and product lines. (A "quality" fast food burger, for example, will never be the same as a "quality" linen-tablecloth-steak-house burger. And fixing a quality complaint at the fast food restaurant means returning your dollar, not sending it back to be re-made with $10 of higher quality ingredients.)
I do feel bad about this, and about your obvious frustration and unhappiness. That's why we discontinued letting third-parties make "Logos" ebooks -- we weren't happy with the quality. And if this was a Logos Edition I'd have out team re-tag it, even at a loss. But with thousands of batch-processed titles, each selling very few units and generating tiny margins, we simply can't afford to do that for Vyrso.
Again, I'm sorry for the frustration.
-- Bob
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Bob Pritchett said:
I am sorry you are unhappy with the level of tagging in this resource.
Bob thank you for taking the time to respond. I was not looking for any sort of refund, but for the bigger problem to be dealt with and that remains - similar resources put through the Vyrso label will have the same problem. They require a much greater level of care than they can be given under the model you have adopted for Vyrso - these title are failing to live up to your advertising on the Vyrso website and that is not a good look for Logos Bible Software - this is of much greater concern to me than personal inconvenience, as frustrating as that might be, and the point I have been trying to get across all along. I respect you can't change what has been done overnight or even tomorrow but I hope this episode see some more thought given into what is put under the Vyrso label and we don't' continue to see the wrong resources produced under it. There is a place for Vyrso but it should not be used for resources that are scripture heavy - otherwise you will continue to not meet the expectations created by your advertising on the Vyrso website. Thank you for your time Bob.
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Further evidence of the poor workmanship in this same resource. Chapter 23 shows up labelled as chapter 36. Workmanship that Logos seems to think is appropriate to put their name to and not fix because it is their policy for E4 Vyrso resources to be mass produced and to bad for the customers when the result is an absolute failure.
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