Help: System restore took out Logos 5

I installed Logos 5 on Friday. Today the computer locked up and then did a system restore that took out Logos 5. When I try to start up Logos 4 it gives the message that Logos 4 has stopped working. Where should I start first? I was using Logos 5 normally yesterday.

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Rich DeRuiter

I installed Logos 5 on Friday. Today the computer locked up and then did a system restore that took out Logos 5. When I try to start up Logos 4 it gives the message that Logos 4 has stopped working. Where should I start first? I was using Logos 5 normally yesterday.

Got to: https://www.logos.com/user/orders

Click on your order number beside your L5 upgrade. You should see a link to download the L5 installer (orange buttons: "Download for PC" and "Download for Mac") above the order details portion of that page.

Unix

https://community.logos.com/discussion/comment/427187#Comment_427187

Should Wayne uninstall L4 first?

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/427221#Comment_427221

Should Wayne uninstall L4 first?

If uninstall first, then would anticipate Logos 5 downloading all resources and other stuff sync'd to Logos servers.

On Windows, Logos 5 install uses same folder as Logos 4.

Keep Smiling [:)]

Wayne

https://community.logos.com/discussion/comment/427187#Comment_427187

Click on your order number beside your L5 upgrade. You should see a link to download the L5 installer (orange buttons: "Download for PC" and "Download for Mac") above the order details portion of that page

I followed Richards advice and Logos is back up and running. Thanks to all for their contributions.

Rich DeRuiter

https://community.logos.com/discussion/comment/427221#Comment_427221

Should Wayne uninstall L4 first?

No. That is not necessary, nor recommended.

Rich DeRuiter

https://community.logos.com/discussion/comment/427274#Comment_427274

Click on your order number beside your L5 upgrade. You should see a link to download the L5 installer (orange buttons: "Download for PC" and "Download for Mac") above the order details portion of that page

I followed Richards advice and Logos is back up and running. Thanks to all for their contributions.

Was looking for the "like" button. Glad it worked for you.

Wayne

https://community.logos.com/discussion/comment/427285#Comment_427285

I shut down my computer and the problem with Logos not working has continued.

5023.LogosError[1].log

Tom Geswein

https://community.logos.com/discussion/comment/427659#Comment_427659

Are you online? I was getting similar errors when trying to run Logos on an offline computer...

Dave Hooton

https://community.logos.com/discussion/comment/427659#Comment_427659

I shut down my computer and the problem with Logos not working has continued.

5023.LogosError[1].log

Try renaming C:\Users\Wayne\AppData\Local\Logos4\Data\pdlli0e4.21m\LicenseManager\Products.db and restart L5 (e.g. Products.old).