Help: System restore took out Logos 5

Wayne said:

I installed Logos 5 on Friday. Today the computer locked up and then did a system restore that took out Logos 5. When I try to start up Logos 4 it gives the message that Logos 4 has stopped working. Where should I start first? I was using Logos 5 normally yesterday.

 

Got to: https://www.logos.com/user/orders

Click on your order number beside your L5 upgrade. You should see a link to download the L5 installer (orange buttons: "Download for PC" and "Download for Mac") above the order details portion of that page.

Unix said:

Should Wayne uninstall L4 first?

If uninstall first, then would anticipate Logos 5 downloading all resources and other stuff sync'd to Logos servers.

On Windows, Logos 5 install uses same folder as Logos 4.

Keep Smiling [:)]

Unix said:

Should Wayne uninstall L4 first?

No. That is not necessary, nor recommended.

Wayne said:

I shut down my computer and the problem with Logos not working has continued.

5023.LogosError[1].log

Try renaming  C:\Users\Wayne\AppData\Local\Logos4\Data\pdlli0e4.21m\LicenseManager\Products.db  and restart L5  (e.g. Products.old).