Cannot link to CCLI Song Select
Hello,
I am in the process of setting up another user on Proclaim. We also have CCLI Song Select.
When trying to link our CCLI Select account, after clicking "Enter Info," we get the following message:
"Failure retrieving Song Select request token, please try again later."
I have also tried the same on my account/computer and I get the same message. Has anyone else experienced this issue? If so, how do we resolve it?
Comments
-
Try signing into http://mobile.songselect.com/. If you cannot sign into there you'll know it's your SongSelect account.
Otherwise, do you have a synchronization error icon in the main application window?
0 -
Thanks for the reply Hunter. I am able to sign-in to http://mobile.songselect.com/ using my credentials without any issues.
Also, I did not have any synchronization errors in the main application window.
0 -
-
CCLI has corrected the server configuration and Song Select integration is working again in Proclaim.
-allen
0 -
Problem is still occurring with mine. Please advise when corrected.
Thx
0 -
If you can reproduce this issue, could you please post the logs right afterwards? This will help me further troubleshoot.
0 -
I am still having the issue.
attached are my logs.
0 -
-
Thanks for the logs. I looked at them and it seems that Proclaim is failing getting the right credentials from SongSelect. Are you able to sign into the SongSelect website?
0 -
It works perfectly fine. I tried logging into a different computer and it works. Seems like there is an application that is blocking SongSelect on this computer. Is there any way to see what application is blocking?
0 -
Are you running any anti virus or firewall software? That might be interfering with the login process. You can also call customer service at 800-875-6467 and they should be able to troubleshoot further.
0
