Stuck “offline” after 5.0b SR4 update ………

Milford Charles Murray

Am back from my coffee And Am starting a new thread so we can focus in on a solution, please, to my problem…

From: http://community.logos.com/forums/p/70430/489866.aspx#489866

We have the following (to bring any potential “Helper” up to date)

Posts 3022

Milford Charles Murray | Forum Activity | Replied: Today 5:42 AM

Peace to you this Beautiful Morning! *smile*

I updated my Logos 5 this morning to 5.0b Service Release 4 (5.0.2.0755) successfully.

However, for some strange reason I had to start my Logos offline. Which I did ... successfully.

Now, however (and I'm somewhat embarrassed as a long-term Logos Bible Software User! *smile* ) ..... I don't know how to get back "online"!

My "sync" is not spinning, and I get this message when I try to update .... (I know there are no updates for me, but I'd like to reset my Logos 5, please!) I do not want to work offline .... please! *smile*

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alabama24 | Forum Activity | Replied: Today 5:46 AM

Milford Charles Murray:

I don't know how to get back "online"!

Restart the program. If it won't go online automatically, then there is some issue that needs to be addressed.

Milford Charles Murray | Forum Activity | Replied: Today 5:56 AM

Thank you, Good Brother! Have already restarted about 1/2 dozen times .......

will do two more ................

just did two more .............

still offline ..........

am going to shut down my computer and restart and will be back to this thread in 10 minutes ..... perhaps to see if I should start a new thread ...

perhaps to share that everything is now A.O.K. We'll see .... *smile*

Milford Charles Murray | Forum Activity | Replied: Today 6:06 AM

Should I start a new thread? Just restarted my computer ............. I'm still "offline" and am clueless?!?

Think I'll go and have my second cup of coffee and then come back to see if anyone has any good ideas ....

Blessings for the day, eh???!!!

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TCBlack

Milford,

Have you got a log we can look at? I saw another post this morning that indicated there might be server side issues.

Milford Charles Murray

Last post from Alabama and reply ...

Think I'll go and have my second cup of coffee and then come back to see if anyone has any good ideas ....

Coffee is always a good idea. Unfortunately, I don't know if I have any good ideas for you.

Some clarification would be good: When you restart the app, is the sign in box appearing? If not, try getting the sign in box to appear (press and hold control immediately upon startup).

Peace, Justin! Have just started a new thread and will take all of this over there right away.

I CAN get the sign-in box, but it always takes me to an offline situation. There's no provision in the sign-in box for online usage....

Milford Charles Murray

Here is my sign-in box ....

Any ideas anyone .... on how to get "online" again???

*smile*

Randy W. Sims

Hmm, strange. I had the same thing happen to me on my last update on the beta channel. After updating, Logos started up with the sign-in dialog and I was unable to sign in, though it did start fine offline. Closed app and reopened. Same thing.

After that, I rebooted Windows, and then everything worked fine. Wonder if this is an installer issue? Can you try a shutdown of Windows (not restart). After shutdown, then start it back up and see if you can login.

Milford Charles Murray

Peace, Randy! Thanks for your post! I've already shut down windows ............ However, it wouldn't hurt to do it again ... which I will !

Milford Charles Murray

Which I did! and -- unfortunately!!! -- still working offline .....

actually I'd love to have this done and over ....

oh! the vagaries of life, eh???!!!

JT (alabama24)

I hesitate to ask... You did type in your password, right?

Bradley Grainger (Logos)

Milford,

Have you got a log we can look at?

Logs will help us diagnose this situation; please upload them.

Milford Charles Murray

Thank you! *smile* Will do a little work ... then upload my log.... your help is much appreciated!

Bradley Grainger (Logos)

I CAN get the sign-in box, but it always takes me to an offline situation. There's no provision in the sign-in box for online usage....

Clicking the "Sign In" button in the sign in dialog will start you working online.

Don't click the "Work Offline" button or you'll be "stuck" offline.

Milford Charles Murray

Hopefully my Log files ....

4113.Logos.zip