Bug: upgrade price for silver

In looking at the upgrade price for the SDA silver bundle, I see that I would receive 1 new resource- the Ellen G. White LifeWorks collection. It then lists its individual price as $54.95 and my exclusive upgrade price as $160.51. Is this really true?

i already have Logos 6 Portfolio.

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Comments

MJ. Smith

How many datasets in support of new features? that's where I'd expect to see the bulk of the cost.

Garrett Ho

https://community.logos.com/discussion/comment/646452#Comment_646452

In this case, I believe it is a bug. I'm able to duplicate it. SDA silver for me is $160.51 and the only resource it adds is the Ellen G White Lifeworks collection. Interestingly enough, SDA bronze is $144.82 and (only) adds the Lifeworks set also. Either there are additional resource it adds that aren't listed on the page (explaining the high price) or the price should be lower to reflect the resources contained in the upgrade.

For reference, SDA starter is greyed out bc I have all the resources already.

Mike Pettit

https://community.logos.com/discussion/comment/646454#Comment_646454

Same with me, but no one at Logos appears interested which is worrying if people are buying at the wrong price.

David Salazar

https://community.logos.com/discussion/comment/646452#Comment_646452

How many datasets in support of new features? that's where I'd expect to see the bulk of the cost.

I'm sure it's part of the new datasets in L6 (though not all of them). though your price is suprising, because I had L5 SDA Silver + EGW/SDABC set and my upgrade to L6 SDA Silver was less than your price and I was getting IVP NT Commentary and some 8 more of the W.W. "Be" series" in addition to a couple of other books. (Of course I did have another BP - Scholars X plus many other books I've purchased.)

Lynden O. Williams

https://community.logos.com/discussion/comment/646699#Comment_646699

Same with me, but no one at Logos appears interested which is worrying if people are buying at the wrong price.

Cannot find it, but if you poke around on the website, there should be a chat option. If not use Skype and call them.

Martin Weber

https://community.logos.com/discussion/comment/646699#Comment_646699

We are checking into these reports and will update you as soon as possible.

Martin Weber

https://community.logos.com/discussion/comment/646699#Comment_646699

Proper pricing is extremely important to us here at Faithlife, and to me as your SDA representative. My philosophy is to price SDA resources as low as possible so they can be widely available, including in those parts of the world where our pastoral colleagues are poverty stricken. To offer the Ellen G. White Lifeworks with its 402 documents at the cost of just $69.95--and to get them into two base packages--took lots of effort on our part and goodwill with our friends at the White Estate. Indeed, proper pricing is vitally important--and dynamic pricing (a unique Faithlife blessing) is extremely complex. So hang in there with us as we investigate the questions on this thread. Thank you!

Martin

Martin Weber

Progress report . . . part of the dynamic pricing issue may be that related information for your accounts is cached in eight-hour blocks, due to heavy traffic. There may be delays in your correct pricing being refreshed. We are checking if there are other factors.

Martin Weber

https://community.logos.com/discussion/comment/647621#Comment_647621

We believe the dynamic pricing issue has been resolved. If you discover otherwise, keep me updated on this forum. Thanks,

Martin

Kenneth Neighoff

https://community.logos.com/discussion/comment/647826#Comment_647826

We believe the dynamic pricing issue has been resolved. If you discover otherwise, keep me updated on this forum. Thanks,

Martin

Martin,

this is is what I still get for upgrade price.

Lynden O. Williams

https://community.logos.com/discussion/comment/647826#Comment_647826

Kenneth, something is definitely broken.

Mike Pettit

https://community.logos.com/discussion/comment/647928#Comment_647928

As Logos can easily check what our upgrade prices are it is depressing that they decided it was fixed apparently without checking.

Gabe Martini (Faithlife)

https://community.logos.com/discussion/comment/647925#Comment_647925

Martin,

this is is what I still get for upgrade price.

Do you get the same results from a desktop or laptop computer?

Lynden O. Williams

https://community.logos.com/discussion/comment/647938#Comment_647938

Kenneth give Logos a call or send an email.

Kenneth Neighoff

https://community.logos.com/discussion/comment/647944#Comment_647944

Gabe,

this was from my iPad. I will not be able to check on my computer until morning.

Gabe Martini (Faithlife)

https://community.logos.com/discussion/comment/647947#Comment_647947

Gabe,

this was from my iPad. I will not be able to check on my computer until morning.

If you could try again in the morning and email me your results/screenshot, it would be appreciated. I do know that certain features on our mobile sites/app were disabled during the server issues, and that might be part of the problem. It might not be, but it's good to rule everything out.

We aren't seeing any issues with the product itself, but we'll keep investigating.

Kenneth Neighoff

https://community.logos.com/discussion/comment/647944#Comment_647944

Kenneth give Logos a call or send an email.

in a CEU class for another 30 minutes. Then a drive home.

Kenneth Neighoff

https://community.logos.com/discussion/comment/647950#Comment_647950

Gabe,

ok, will do.

Gabe Martini (Faithlife)

https://community.logos.com/discussion/comment/647957#Comment_647957

Gabe,

ok, will do.

FWIW, I'm showing your dynamic price to indeed be $188. However, it only shows the Ellen G. White Lifeworks Collection as an unowned resource. Obviously something is "off" with either that product or the underlying system. I'll keep digging. Sorry for the inconvenience!

Lynden O. Williams

I own the E. G. White works (old format) but mine has gone down from 90.00 to 78.13.

Dynamic pricing and Base packages are the way to go.

Gabe Martini (Faithlife)

https://community.logos.com/discussion/comment/648009#Comment_648009

I have discovered the root cause of this issue, and hopefully Dev can roll out a permanent fix sometime tomorrow. I'll update again in this thread when it's resolved. Sorry for the inconvenience, again, and thanks for your patience.

Lynden O. Williams

https://community.logos.com/discussion/comment/648062#Comment_648062

Hopefully my price will not go up. [:D]

Martin H Weber

https://community.logos.com/discussion/comment/647957#Comment_647957

Be assured we are working hard behind the scenes to resolve this.

Martin H Weber

https://community.logos.com/discussion/comment/647957#Comment_647957

P.S. Definitely we won't let you be shortchanged. Stay with us on this and we'll make sure it turns out right.

Mike Pettit

https://community.logos.com/discussion/comment/648086#Comment_648086

Its now fallen to $24 which while better still seems high for one $55 resource in a base package, is it still really this high?

David Ames

https://community.logos.com/discussion/comment/648062#Comment_648062

I have discovered the root cause of this issue,

So now we know why the Orthodox base packages are not yet ready.

They have you working everywhere and don't give you any time to work on that project. [:P]

Thanks for the help. Here and everywhere else.

Mike Pettit

https://community.logos.com/discussion/comment/648163#Comment_648163

Its now fallen to $24 which while better still seems high for one $55 resource in a base package, is it still really this high?

It is definitely still broken, it is quoting:

Bronze $23.71

Silver $24.03

Gabe Martini (Faithlife)

https://community.logos.com/discussion/comment/648193#Comment_648193

So now we know why the Orthodox base packages are not yet ready.

They have you working everywhere and don't give you any time to work on that project.

Thanks for the help. Here and everywhere else.

Thank you for noticing! [:)]

Yes, I oversee all of our "tradition" specific base package and product lines, so that is quite a handful. We're the World Council of Churches here at Logos Faithlife.

Gabe Martini (Faithlife)

https://community.logos.com/discussion/comment/648425#Comment_648425

As an update, the upgrade price for anyone purchasing SDA Bronze or Silver has now been corrected. The total SRP on the backend for the Ellen G. White Lifeworks was too high, causing a higher-than-expected Dynamic Price (since that is based on SRP).

If this is the *only* collection you don't own in either SDA Bronze or Silver, your dynamic upgrade should be around $25 or so. Keep in mind that since it's on Pre-Pub right now (for the improved tagging), you may not show as owning that product until it "ships" in full, separate from the base package.

For those who purchased either SDA Bronze or Silver this week (10/27 through 10/29) and did not already own these 402 Ellen G. White resources, we will be sending you an email with information on a refund for the difference in price.

[If you believe you should've received an email/refund, and haven't by the end of the week, please contact me directly and we'll look into it for you.]

Martin Weber

https://community.logos.com/discussion/comment/648782#Comment_648782

Thank you, Gabe, for deciphering this dilemma.

Kenneth Neighoff

https://community.logos.com/discussion/comment/648825#Comment_648825

Thanks Gabe and Martin for your work on this.

Martin Weber

https://community.logos.com/discussion/comment/648840#Comment_648840

Thanks all of you for your patience as we journeyed through this dilemma. I think you'll feel rewarded when you experience the awesome new features in L6--as well as significant resources in Bronze and Silver (beyond EGW Lifeworks).

JohnB

https://community.logos.com/discussion/comment/648875#Comment_648875

I had not noticed and was delighted to get the email and then credit. I don't judge a company by their errors but by what they do to correct them and Logos is A1 for that.

Martin Weber

https://community.logos.com/discussion/comment/661741#Comment_661741

Thanks, John. Dynamic pricing credit is a unique endeavor on the part of Faithlife for the sake of our customers. It is so incredibly complex, with hundreds of calculations for each base package upgrade, that errors are bound to creep in. But like you say, that got fixed. For the record, despite its unprecedented complexity, Logos 6 is the most error-free upgrade in the history of the company.