Bug: upgrade price for silver

In looking at the upgrade price for the SDA silver bundle, I see that I would receive 1 new resource- the Ellen G. White LifeWorks collection. It then lists its individual price as $54.95 and my exclusive upgrade price as $160.51. Is this really true?

i already have Logos 6 Portfolio.

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Comments

MJ. Smith

How many datasets in support of new features? that's where I'd expect to see the bulk of the cost.

Garrett Ho

In this case, I believe it is a bug. I'm able to duplicate it. SDA silver for me is $160.51 and the only resource it adds is the Ellen G White Lifeworks collection. Interestingly enough, SDA bronze is $144.82 and (only) adds the Lifeworks set also. Either there are additional resource it adds that aren't listed on the page (explaining the high price) or the price should be lower to reflect the resources contained in the upgrade.

For reference, SDA starter is greyed out bc I have all the resources already.

Mike Pettit

Same with me, but no one at Logos appears interested which is worrying if people are buying at the wrong price.

David Salazar

How many datasets in support of new features? that's where I'd expect to see the bulk of the cost.

I'm sure it's part of the new datasets in L6 (though not all of them). though your price is suprising, because I had L5 SDA Silver + EGW/SDABC set and my upgrade to L6 SDA Silver was less than your price and I was getting IVP NT Commentary and some 8 more of the W.W. "Be" series" in addition to a couple of other books. (Of course I did have another BP - Scholars X plus many other books I've purchased.)

Lynden O. Williams

Same with me, but no one at Logos appears interested which is worrying if people are buying at the wrong price.

Cannot find it, but if you poke around on the website, there should be a chat option. If not use Skype and call them.

Martin Weber

We are checking into these reports and will update you as soon as possible.

Martin Weber

Proper pricing is extremely important to us here at Faithlife, and to me as your SDA representative. My philosophy is to price SDA resources as low as possible so they can be widely available, including in those parts of the world where our pastoral colleagues are poverty stricken. To offer the Ellen G. White Lifeworks with its 402 documents at the cost of just $69.95--and to get them into two base packages--took lots of effort on our part and goodwill with our friends at the White Estate. Indeed, proper pricing is vitally important--and dynamic pricing (a unique Faithlife blessing) is extremely complex. So hang in there with us as we investigate the questions on this thread. Thank you!

Martin

Martin Weber

Progress report . . . part of the dynamic pricing issue may be that related information for your accounts is cached in eight-hour blocks, due to heavy traffic. There may be delays in your correct pricing being refreshed. We are checking if there are other factors.

Martin Weber

We believe the dynamic pricing issue has been resolved. If you discover otherwise, keep me updated on this forum. Thanks,

Martin

Kenneth Neighoff

We believe the dynamic pricing issue has been resolved. If you discover otherwise, keep me updated on this forum. Thanks,

Martin

Martin,

this is is what I still get for upgrade price.

Lynden O. Williams

Kenneth, something is definitely broken.

Mike Pettit

As Logos can easily check what our upgrade prices are it is depressing that they decided it was fixed apparently without checking.

Gabe Martini (Faithlife)

Martin,

this is is what I still get for upgrade price.

Do you get the same results from a desktop or laptop computer?

Lynden O. Williams

I own the E. G. White works (old format) but mine has gone down from 90.00 to 78.13.

Dynamic pricing and Base packages are the way to go.

Gabe Martini (Faithlife)

I have discovered the root cause of this issue, and hopefully Dev can roll out a permanent fix sometime tomorrow. I'll update again in this thread when it's resolved. Sorry for the inconvenience, again, and thanks for your patience.

Lynden O. Williams

Hopefully my price will not go up. [:D]

David Ames

I have discovered the root cause of this issue,

So now we know why the Orthodox base packages are not yet ready.

They have you working everywhere and don't give you any time to work on that project. [:P]

Thanks for the help. Here and everywhere else.

Gabe Martini (Faithlife)

So now we know why the Orthodox base packages are not yet ready.

They have you working everywhere and don't give you any time to work on that project.

Thanks for the help. Here and everywhere else.

Thank you for noticing! [:)]

Yes, I oversee all of our "tradition" specific base package and product lines, so that is quite a handful. We're the World Council of Churches here at Logos Faithlife.