I image that would please a lot of people but should they or chalk it up as just one of those freaking things that happen and let's just move on?
Ok, Ok, George. I repented of my Logosian sins. I decided to simply ignore the missing books. It's more troublesome getting a refund than simply playing like they're there. Vapor-books.
But I do still have hopes for https://www.logos.com/product/44275/master-journal-bundle . Remember that big screwup? Matthew kind of lost it? Or was that a different screwup? That preceded by just days before the massive download screwup, which was just days before the L6 screwup, and thence days before the bad-boy part screwup. I don't know. Are we seeing a pattern here? Maybe, as the Logosians are confident of, 'things just happen'.
OK. Back to my vapor-books.
Did you try updating?
But I do still have hopes for https://www.logos.com/product/44275/master-journal-bundle .
Funny thing...but I somehow managed to buy that on prepub. And you know something? It remains cheerfully on my prepub list, albeit at a different price than I bought it at. But, alas, I leave it there as a fond memory of what could have been.
OK.. back to vapor books, of which I have none.
Do I think that Logos should give discounts due to the outage? I hope that they give me the whole resource rather than only a partial resource. [:D]
George, not sure what you meant by 'updating' (on the iPad). But in another thread today, I learned the source of my travail. I was using Noet. I also found out by deleting a sizable portion of your library on the desktop version, you can get Noet to deliver your purchases. That's a tip I know I'll be able to use at least 4 more times.
By the way, the Manetho volume (which admittedly is PDF'd, text'd, etc in public domain) is a very interesting writing. In between the jewish writers, the Egyptian writers, and then the Christian writers, it's not entirely clear exactly what Manetho actually wrote. And the one guy that could clear it up (Africanus) apparently lost everything he wrote.
You must be psychic. I also just received Manetho myself. I was interested in seeing what Gmirkin used in his book on Genesis.
I ALSO got a refund from Kindle, They were selling a $50 John Day book with 36 pages ... the sample. I didn't believe it (stupid me). When I called it in, the lady was helpful; gave me a refund.
FYI:
You can cancel Kindle orders online (within 7 days, I think) from Manage Your Content and Devices. I dread making phone calls to any business about anything.
Robert, thank you for your advice. I went there 'first', right-clicked the action menu, and no refund choice. Then I learned that Amazon removes it if you have abused your refund rights. I had never refunded before, so removal made sense. Had to google Amazon to find the Kindle number and make sure it was real. But the lady answered in seconds.
Later I went back to see how their book page seems to work. Apparently the script queries the data store ... if it says 35 pages, then 35 pages is it. Precise.
I image that would please a lot of people but should they or chalk it up as just one of those freaking things that happen and let's just move on? They don't owe us anything. However, if I were a Proclaim user, this type of thing would have me seriously considering dropping the service, so they may find themselves needing to make customer retention deals. I also know that it's clear to them that this is not acceptable, so I trust that the possibility of a repeat is much lower for the future.
They don't owe us anything. However, if I were a Proclaim user, this type of thing would have me seriously considering dropping the service, so they may find themselves needing to make customer retention deals.
I also know that it's clear to them that this is not acceptable, so I trust that the possibility of a repeat is much lower for the future.
Proclaim users are one group of people that it "may" be good to issue some form of service credit to (maybe a discount off their next renewal for the days they experienced service issues; I'm not an active Proclaim subscriber yet so I don't have anything to gain by posting this). Since Proclaim users are paying a subscription, doing so might at least ease some of their discomfort about the ordeal. I've had this happen to me with Microsoft before with Office 365.
I personally would still recommend Proclaim to churches and will probably end up using it in the next church I serve it. It's still a fraction of the cost for smaller churches than most competitors, plus ongoing updates, and the syncing features are handy. I'll just make sure to keep local backups of our critical stuff.
I've had a LOT worse happen to me on Sunday Morning. I worked with a pastor numerous times who forgot to type his sermon outline into the church Mac before Sunday Morning (this was pre-Proclaim), forcing me to key the outline in either before the service or even live during the message! Plus with all the Internet issues I've had in the past before changing ISP's, a Logos sync issue really wasn't that major to me. :-)
For those that forgot to put sage in their dressing, PLEASE don't give any to my neighbor in GA. That would so upset her. :-) A cousin of mine had a friend who just unfriended her on Facebook over a dispute about sage (whether it was safe to give to dogs or not). I never knew sage could be so controversial, but now here in one day I've heard of TWO people who would be upset over it. I have sage growing in my garden and it's overtaking the entire back yard. I love the smell of it, but it grows too fast!
For those that forgot to put sage in their dressing, PLEASE don't give any to my neighbor in GA. That would so upset her. :-)
A cousin of mine had a friend who just unfriended her on Facebook over a dispute about sage (whether it was safe to give to dogs or not). I never knew sage could be so controversial, but now here in one day I've heard of TWO people who would be upset over it. I have sage growing in my garden and it's overtaking the entire back yard. I love the smell of it, but it grows too fast!
We gave her some dressing one year (when we lived in GA), and we put, to us, quite a bit of sage in it, but she still complained and wanted more. :-)
For those that forgot to put sage in their dressing, PLEASE don't give any to my neighbor in GA. That would so upset her. :-) A cousin of mine had a friend who just unfriended her on Facebook over a dispute about sage (whether it was safe to give to dogs or not). I never knew sage could be so controversial, but now here in one day I've heard of TWO people who would be upset over it. I have sage growing in my garden and it's overtaking the entire back yard. I love the smell of it, but it grows too fast! We gave her some dressing one year (when we lived in GA), and we put, to us, quite a bit of sage in it, but she still complained and wanted more. :-)
Reminds me of that scene in Star Trek Generations were Data was trying out a drink when he got his emotion chip. He hated it but wanted more [:D]
No, of course not.
I posted this in another thread but thought that it would be appropriate here as well. There have been times where Faithlife has had to "bite the bullet" to ensure customer satisfaction. One of those times was when a mistake allowed people to download some very high quality resources for free. This cost Logos $40,000 (https://blog.logos.com/2013/08/the-40000-mistake/ )but they owned up to their mistake and allowed those people who downloaded the resources to keep them. I, personally, was not one of them but some folks got a pretty good gift. This is only one example of many where the company decided to put the customer ahead of the company. In return, this is the only time that I have really been inconvenienced by the company, so I believe it is my obligation to return the courtesy and not be angry about it but give them some slack and let them do what the need to do to fix it.
I understand that some were impacted far more severely than I was and I don't want to act as if they weren't. I can understand their feelings of disappointment but hopefully everyone was able to recover.
I share your frustration. I had 6000+ on my iPad Mini. I do not wish to seem contentious but I do wonder if some of the gracious comments on this thread come from people who were not overly inconvenienced. Those of us who lost our downloaded - yes, downloaded! - books were very much inconvenienced and will continue to be until they are eventually all downloaded again. I do wonder why *downloaded* books, which I own, were taken from me simply because of a server problem. Like others, however, I believe that the best response Logos could make would be to enable server redundancy so that this problem, and particularly the length of the outage, becomes most unlikely to be repeated.
PS I truly love Logos!
Being one who (almost always) tries to be gracious and was not terribly inconvenienced, I will reiterate what I told a user who was afraid she had lost 12 years worth of work. Now that Faithlife is back up and in a position to respond, you should make sure that Faithlife makes it right for you, even if you have to go to the president himself. And, yes, it is unfortunate that the outage uncovered a bug that caused the deletion of downloaded files - shouldn't have happened. And, yes, Faithlife was in the process of enabling redundancy ... now the have motivation to finish -- fast!
A: No. When my internet fails, my ISP does not give me a discount. When I have a power outage I do not get a rebate.
Q: "Do You Think That Faithlife/Logos Should Give Discounts To Everyone Due To This Outage?" A: No. When my internet fails, my ISP does not give me a discount. When I have a power outage I do not get a rebate.
When Chick-Fil-A was closed on a Sunday I did not go and ask for a discount
I suspect the outage cost Logos plenty. I know they missed some sales from me.
